Rated 4 out of 5 by Stacydhh Problem with SPG communication with hotel
My son and I traveled to Disneyland with a friend and her son. She is disabled and when booking the room through SPG I spoke to the agent about specific needs. The agent aid she had noted all our needs and the Sheraton Park would receive the information. When we arrived, we learned that this property did not even have the ability to meet our request. While the desk agent worked very hard to find us the best possible options and even checked with the other local Sheraton to accommodate us, we still ended up with a compromise that impacted my disabled friend. So while the hotel itself was well maintained and the staff did what they could to accommodate us. The communication of the SPG staff was disappointing because they did not tell me this hotel could not meet our needs and the hotel staff who received our reservations should have seem the notes in the system and communicated with us in advance to let us know our needs could not be met. While I am normally very happy with my Sheraton experience, this trip was disappointing.
August 18, 2013
Rated 5 out of 5 by Zakku Awesome
The people there are friendly and nice.
The guy who checked my girlfriend and I in gave us a king size bed for the price of the double bed we reserved. So that is a plus. Overall, 5/5 based on my experience.
August 18, 2013
Rated 1 out of 5 by Paulpnz The terrible reception staff SPG emmploy
I booked this hotel using an internet provider, i tried using your site but the difference in price was to much. When i booked in the first thing reception told me was they did not have to honour my booking for a room with 2 queen beds because i had not booked direct. I was travelling with my wife and daughter. Then quit strongly told that they would ignore my starwoods preferred guest card because i had not used your web site. We where then given room 201 which is directly over the "pump room" the noise all night was terrible. They grudgingly moved us the next day, telling me " well the room opposite have not moaned" they where the most unhelpful reception staff i have ever met. When we asked for coffee because none was left it never appeared. The hotel is a joke!
August 18, 2013
Rated 1 out of 5 by Patasse bad service
Just bad service. I had to call several times to get basic room service such as cleaning.
August 18, 2013
Rated 4 out of 5 by Verified Reviewer Had a great stay with bad room service
Aside from the outdated design, compared to some of the other hotels around, this hotel is wonderful. The only thing that came as a shock was the room service.
We had ordered room service at 9 pm. (Nothing spectactular, just a salad and some nachos). when we received our food at 11pm (two hours later) the nachos were warm at best; the dressing in the salad tasted old, almost sour; and we were overcharged by 30 dollars...
This was a display of absurd service. However, after walking down to the front, it was apparent the employee cared much more than the room service team. Speaking with him, he listened, was attentive and ended up company the meal we didn't actually eat. This was a nice gesture, Yet in summary, this whole experience sheds light on a huge opportunity for the hotel: Room Service.
August 16, 2013
Rated 5 out of 5 by Elaquitaine Wonderful staff
This hotel is situated so well for both the Anaheim Convention Center and the Disneyland Resort.
August 14, 2013
Rated 2 out of 5 by Momof2 Unfortunately...
We have been coming to this hotel for the past 10 years and at first it was great. As the years have gone by you can tell they are doing their best to maintain it. However, this past weekend we were given a room that needed definite upgrade. The bathroom especially. The hotel employees were rude when we checked in and had to wait 3 1/2 hours to get our room. Which, by the way, we had to repeatedly return to the front desk to ask if the room was ready. By 4PM, we had gotten no call and went up again. New crew had come in and no one was aware that we had been waiting for a call for our room. Very upsetting especially when you're traveling with children. It's too bad.
August 13, 2013
Rated 4 out of 5 by ambrose1 Sheraton Anaheim
Hotel has great access, amenities, and overall atmosphere. It serves its purpose well.
August 12, 2013
Rated 4 out of 5 by Lizabeth Convenient Location, But No Wifi Access
I enjoyed my stay at this hotel, which was convenient walking distance from the Anaheim Convention Center where I was attending Vidcon. Also walked to Disneyland for a day trip. I made use of the shop / breakfast restaurant located on the premises, which was great to have. The staff was friendly, and the facilities were very nice. I especially appreciated the free bottled water which was replenished daily. The one negative was that I was unable to get internet access. Apparently it was only free in the lobby, not in the rooms, and when I tried to get access I was unable to log in. The staff was not able to resolve this issue, and I was forced to go over to the convention center for internet access.
August 10, 2013
Rated 3 out of 5 by Deli45 Wifi and Parking too expensive
Overall, the hotel was fine; clean with good amenities available. It was in the perfect location for us to reach both the anaheim convention center and Disneyland. Unfortunately the parking was $16 per day self park. The majoritiy of hotels in the area offer free wifi but this one charged $10 per day! We paid for only 1 day of wifi because the service was so bad.
August 8, 2013
Rated 4 out of 5 by Vicdon4 Vidcon Event
Hotel is in close proximity to Convention Center and Disneyland has all the amenities needed for either a business or family stay
August 6, 2013
Rated 5 out of 5 by Rider3 Great location
Great location for business adn pleasure; friendly staff.
August 4, 2013
Rated 1 out of 5 by ltg40 Poor Customer Service
We had poor customer service from the moment we arrived. One week after checkout, we are still waiting to share our feedback with hotel management.
Rooms are small, as are the bathrooms. Balconies are nice if you can get one with a view.
Lack of a shuttle to the park is definitely a negative, particularly if you have young kids.
Pool is nice, but deep in many sections if you have young kids.
August 3, 2013
Rated 5 out of 5 by Don2013 Outstanding hotel, staff, and location!
We had two adjoining Club Level Rooms and the rooms, service, and Club Lounge were excellent.
July 31, 2013
Rated 4 out of 5 by K2013 Overall a good stay
I find it hard to believe that you have to pay for internet access anywhere this day of age!
July 22, 2013
Rated 5 out of 5 by anthony41 Grand Daughters Dance Competetion
The hotel is in an excellent location and the staff was excellent at the front desk and the Club
July 21, 2013
Rated 2 out of 5 by Angie45 Needs Improvement
Room was at 73 degrees. Was told by Maintenance that the walls for the rooms at the end of the hall were not insulated and cannot get any cooler, not even 2 degrees cooler. Both sink faucet and tub facet leaked. After my two-day stay, the hot water faucet on the sink did not turn on at all, and toilet water, at times, had to be filled manually because the equipment inside the bowl was not working. Unacceptable for the room prices I paid.
July 18, 2013
Rated 4 out of 5 by csb31 Needed New Room
Upon checking in I got to my room to realize that it was filled with cigarette smoke from the room next door, I went back to the front desk to get my room switched and without hesitation the gentleman took care of my request. Everything worked out and I had a great stay. The new room was nice, overlooked the firework display of Disneyland and all was well.
July 15, 2013
Rated 5 out of 5 by Clif1 Great stay
I enjoyed my stay in the Sheraton Park. I came for a business trip and receive excellent service. Alma did our check in and she was just great accommodating all our needs. I was upgraded to club floor. The room was spacious and my bed was very comfortable. Internet service was fast. At the club floor breakfast selection was ok, with no hot items available. I used the gym which had a good selection of cardio machines and free weights. Parking is charged. Overall very happy with my stay. looking forward to return in December.
July 15, 2013
Rated 5 out of 5 by Hawaii54 This hotel caters to their guests
The look and feel of the hotel was beyond my expectations.. The layout of the walk areas and surrounding plants gave it a very tropical feel. The room was very comfortable & surprising was that the water bottles on the desk were complimentary.. Now that is a plus!!! Top this off was the food provided for the conference.. Scrumptously delicious!!!!
July 15, 2013
Rated 3 out of 5 by halfwashed Handicap room and wifi problems
the room was fine but there were some problems with the handicap bathroom
the shower had two heads, one was unusable because when it was turned on it immediately flooded the bathroom floor, there was no way to adjust this head so that the flooding would not happen
the second shower head was a "hand held" but it was bolted to the wall so that the position could not be fixed, and the default postion was that it sprayed the wall. it was pretty tricky trying to actually get the water to hit you, and only worked if you were facing the wall, forget washing your back
the wifi was really a problem, slow and only worked in the room. I was never able to get wifi in the meeting rooms. This is just not acceptable in this day and age, imo.
July 14, 2013
Rated 5 out of 5 by txrw Great Hotel, great location
We had a great stay and really enjoyed this hotel. It is walking distance to Disneyland and there are some great restaurants within walking distance.
The staff was great especially Monica, reservation mgr, who helped me straighten out a mistake I had made with our reservation . We also spent our downtime in the pool and the club lounge which both were in great shape.
July 14, 2013
Rated 5 out of 5 by Cookie8 Love this hotel
Very clean and great location! Beautiful pool area!
July 6, 2013
Rated 5 out of 5 by BJK0912 Disneyland
I stayed here for four nights with my family including two four year olds. The location is great, less than 2 blks to the Disney entrance, the amenities including the pool, snack shop and business center more than met my expectations. The snack shop was great for a quick and very affordable option for breakfast. Parking was easy in and out and affordable. The hotel and room was very clean and well kept. We bought our Disney tickets at the hotel which was an added convenience. Overall a great hotel for families or couples visiting the area, would highly recommend it.
July 3, 2013
Rated 1 out of 5 by DLCFam Unable to Sleep
The plumbing in the 9th floor is pretty horrible. The whole night we heard flickering and other weird noises when people took showers. I would not stay there again, only if I were to plan on staying up all night. And, when we pulled out the sofa bed, we found cereal flakes inside the bed. We had to call Guest Services to come replace the sheets, and that took about 15-20 minutes for them to come up and change them. Not good timing when you're coming back exhausted and all you want to do is sleep.
July 1, 2013
Rated 4 out of 5 by Tim1234567 Great hotel
Great hotel and staff! Loved the pool and the pool bar. Staff in the SPG club room was great as well. I reccomend the club package.
July 1, 2013
Rated 4 out of 5 by BMijo Cowboy resturaunt fails
So overall experience was fantastic as always. I was very sad to say that whatever that cowboy food joint is attached to the hotel os named it needs to be renamed Ghost Town. And that's what I felt I was when I arrived for dinner. I was immediately seated as there seemed to be enty of open tables and I thought, how fortunate. I soon discovered why...I sat for approx 20 minutes and not a soul ever came to ask me for a drink, an order...nothing! So I walked out and again...like a ghost, not a word. That was Wednesday 6/26 at 6pm. Be sure this place is staffed before you waste your time visiting this ghost town. Had a better time in the Haunted House next door
June 28, 2013
Rated 5 out of 5 by Kristina7 Great stay
We have stayed in many different hotels near Disneyland and this one is by far the best my family and i have stayed in! When I made reservations the guy I spoke to was very nice and helpful. Hotel is very clean. Beds and pillows are so comfortable. Room was clean and very up to date. We will definitely being staying here for our future trips to Disneyland!! The only thing I would recommend is if microwaves were in rooms.
June 27, 2013
Rated 4 out of 5 by Lat25 A resort feel...
Very nice, clean, great pool area, rooms have great views. We had a good time and stay at this hotel, my opinion it has a resort feel to it; which is great when on vacation, the location is great to restaurants and all Disney land parks...
We were disappointed with there parking fees, we have stayed at many other hotels that do not have these fees... Being that the car is expensive as it is with limited shuttle access plus the parking rate for every night was a bit to much.. The other issue we did encounter was our last day when I called for check out time we were told 3 times that it was at 11:00 when all our emails clearly state 12:00, we did not make it an issue because we chose not to but this was clearly a misunderstanding...
June 26, 2013
Rated 1 out of 5 by Shan02 Not up to the usual Sheraton standard
I have always been a starwood supporter as they have always delivered good standards. However, with my recent stay of 6 nights - it was a total dissapointment with regards to the house keeping. When we return to the hotel every night, we will find our son's teddy bear and pyjamas all on the floor instead of on the chair or bed!
June 25, 2013