Rated 5 out of 5 by dualpurposetravel613 What a comfortable stay.
The room was super clean. The view was great. I was very glad we stayed here. There was a girl that checked us in that was an unfriendly moron and screwed up our bill, but everyone else from bellman to housekeeping and all the other front desk people were professional and helpful. The other front desk people immediately fixed the billing problem as soon as the one girl was off so it wasn't that big of a deal. The conference center is close and Disneyland is close. We had a great stay. 5 nights.
August 23, 2013
Rated 2 out of 5 by Mistydanieller Please read before booking
My experience was not a good one!! Start off by walking in with my family to check in and the hotel clerk Esperenza, she said her name was after I asked her name. Never NEVER smiled or greeted us at all. As we walked I n or came to the counter so this was out first impression RUDENESS. Also her rudeness we that we had to ask her all the questions.. She took our credit card never said she be charging a $50 hold on it gave us no information about that. We both looked at each my fiancé and I and said wow she was a grumpy person, I hope that's not an indicator of the service were going to get.
Then we check in our room.. lts super warm we change and head to Disneyland and come back at 9pm our room is so warm. Not know we can call the front desk we wait till morning and call didn't sleep out rooms was so hot. They said they will send someone to look at the AC, the maintenance person was there as we were leaving for Disneyland. We come back at 530pm still the room is warm no note saying if they fixed the issue or what??? I had to call down to the front desk to find out. They didn't have nay idea and said we change switch rooms. Were exhausted completely unpacked and now we have to repack and change rooms. This was a huge inconvenience, . Then I needed to called the front desk because in the rush to pack and change rooms we left an iphone charger in the room. And was on hold 5 minutes. The the front desk person who answered the call was annoyed I am guessing, the way she answer the call like I was bother her, not friendly or pleasant AT ALL. I was thinking wow the people who work here make me not feel welcomed at all. Ok so then we go to check out of our room on the 19th and guess whos helping me ..the rude esperenza lady who was there at check in. She was still rude if not ruder than check in. Im a friendly smiling all the time type of person and I said wed like to check out please here are our rooms keys. Time was about 1140 am. And I said I just wanted let you know that you never told us you would be holding $50 on our credit card. I said you should let your guest know this. She argued with me and I did tell you that. I said NO ma'am you never did we found out by checking our bank balance and my fiance asked me and I said I had not idea they did that. She stood there and argued back and forth to me with a guest there next to me. Her voice was loud and so rude I cant not express this enough how rude she was. And I said I cant believe you are arguing with me. I said im not lying to you, you never told me. then I said you were rude at our check in and a very rude person at our check out and I told her Id be emailing the Sheraton Hotel about her. I hope that something will be done because I will not want to ever come back to this hotel again. I was so very disappointed in the customer service we received/ it ruined some of my time there in California staying at your hotel. thank you
August 21, 2013
Rated 3 out of 5 by MayorSal Hotel is good.
This hotel is a charming one. Nice walk paths, pools and layout. Front desk folks are on the ball and friendly. Keep in mind, however, that even though the main reason to stay here is Disneyland, this hotel is not synched with the park. There is no hotel shuttle to and from (the other Sheraton is, however) The room service shuts down at 11:00 p.m. - when the park closes. So, if you are starving, you need to get food somewhere else. Room service, when opened is run by the restaurant next door and their wait staff is not as polished as hotel's. Be sure to check your order since they forgot drinks with mine and never came back with them like they promised.
August 21, 2013
Rated 5 out of 5 by Patti007 Wonderful Experience
My family and I had a lovely time at the Sheraton Park hotel! Staff was curious and helpful. We will be back!!!
August 20, 2013
Rated 4 out of 5 by Stacydhh Problem with SPG communication with hotel
My son and I traveled to Disneyland with a friend and her son. She is disabled and when booking the room through SPG I spoke to the agent about specific needs. The agent aid she had noted all our needs and the Sheraton Park would receive the information. When we arrived, we learned that this property did not even have the ability to meet our request. While the desk agent worked very hard to find us the best possible options and even checked with the other local Sheraton to accommodate us, we still ended up with a compromise that impacted my disabled friend. So while the hotel itself was well maintained and the staff did what they could to accommodate us. The communication of the SPG staff was disappointing because they did not tell me this hotel could not meet our needs and the hotel staff who received our reservations should have seem the notes in the system and communicated with us in advance to let us know our needs could not be met. While I am normally very happy with my Sheraton experience, this trip was disappointing.
August 18, 2013
Rated 5 out of 5 by Zakku Awesome
The people there are friendly and nice.
The guy who checked my girlfriend and I in gave us a king size bed for the price of the double bed we reserved. So that is a plus. Overall, 5/5 based on my experience.
August 18, 2013
Rated 1 out of 5 by Paulpnz The terrible reception staff SPG emmploy
I booked this hotel using an internet provider, i tried using your site but the difference in price was to much. When i booked in the first thing reception told me was they did not have to honour my booking for a room with 2 queen beds because i had not booked direct. I was travelling with my wife and daughter. Then quit strongly told that they would ignore my starwoods preferred guest card because i had not used your web site. We where then given room 201 which is directly over the "pump room" the noise all night was terrible. They grudgingly moved us the next day, telling me " well the room opposite have not moaned" they where the most unhelpful reception staff i have ever met. When we asked for coffee because none was left it never appeared. The hotel is a joke!
August 18, 2013
Rated 1 out of 5 by Patasse bad service
Just bad service. I had to call several times to get basic room service such as cleaning.
August 18, 2013
Rated 4 out of 5 by Verified Reviewer Had a great stay with bad room service
Aside from the outdated design, compared to some of the other hotels around, this hotel is wonderful. The only thing that came as a shock was the room service.
We had ordered room service at 9 pm. (Nothing spectactular, just a salad and some nachos). when we received our food at 11pm (two hours later) the nachos were warm at best; the dressing in the salad tasted old, almost sour; and we were overcharged by 30 dollars...
This was a display of absurd service. However, after walking down to the front, it was apparent the employee cared much more than the room service team. Speaking with him, he listened, was attentive and ended up company the meal we didn't actually eat. This was a nice gesture, Yet in summary, this whole experience sheds light on a huge opportunity for the hotel: Room Service.
August 16, 2013
Rated 5 out of 5 by Elaquitaine Wonderful staff
This hotel is situated so well for both the Anaheim Convention Center and the Disneyland Resort.
August 14, 2013
Rated 2 out of 5 by Momof2 Unfortunately...
We have been coming to this hotel for the past 10 years and at first it was great. As the years have gone by you can tell they are doing their best to maintain it. However, this past weekend we were given a room that needed definite upgrade. The bathroom especially. The hotel employees were rude when we checked in and had to wait 3 1/2 hours to get our room. Which, by the way, we had to repeatedly return to the front desk to ask if the room was ready. By 4PM, we had gotten no call and went up again. New crew had come in and no one was aware that we had been waiting for a call for our room. Very upsetting especially when you're traveling with children. It's too bad.
August 13, 2013
Rated 4 out of 5 by ambrose1 Sheraton Anaheim
Hotel has great access, amenities, and overall atmosphere. It serves its purpose well.
August 12, 2013
Rated 4 out of 5 by Lizabeth Convenient Location, But No Wifi Access
I enjoyed my stay at this hotel, which was convenient walking distance from the Anaheim Convention Center where I was attending Vidcon. Also walked to Disneyland for a day trip. I made use of the shop / breakfast restaurant located on the premises, which was great to have. The staff was friendly, and the facilities were very nice. I especially appreciated the free bottled water which was replenished daily. The one negative was that I was unable to get internet access. Apparently it was only free in the lobby, not in the rooms, and when I tried to get access I was unable to log in. The staff was not able to resolve this issue, and I was forced to go over to the convention center for internet access.
August 10, 2013
Rated 3 out of 5 by Deli45 Wifi and Parking too expensive
Overall, the hotel was fine; clean with good amenities available. It was in the perfect location for us to reach both the anaheim convention center and Disneyland. Unfortunately the parking was $16 per day self park. The majoritiy of hotels in the area offer free wifi but this one charged $10 per day! We paid for only 1 day of wifi because the service was so bad.
August 8, 2013
Rated 4 out of 5 by Vicdon4 Vidcon Event
Hotel is in close proximity to Convention Center and Disneyland has all the amenities needed for either a business or family stay
August 6, 2013
Rated 5 out of 5 by Rider3 Great location
Great location for business adn pleasure; friendly staff.
August 4, 2013
Rated 1 out of 5 by ltg40 Poor Customer Service
We had poor customer service from the moment we arrived. One week after checkout, we are still waiting to share our feedback with hotel management.
Rooms are small, as are the bathrooms. Balconies are nice if you can get one with a view.
Lack of a shuttle to the park is definitely a negative, particularly if you have young kids.
Pool is nice, but deep in many sections if you have young kids.
August 3, 2013
Rated 5 out of 5 by Don2013 Outstanding hotel, staff, and location!
We had two adjoining Club Level Rooms and the rooms, service, and Club Lounge were excellent.
July 31, 2013
Rated 4 out of 5 by K2013 Overall a good stay
I find it hard to believe that you have to pay for internet access anywhere this day of age!
July 22, 2013
Rated 5 out of 5 by anthony41 Grand Daughters Dance Competetion
The hotel is in an excellent location and the staff was excellent at the front desk and the Club
July 21, 2013
Rated 2 out of 5 by Angie45 Needs Improvement
Room was at 73 degrees. Was told by Maintenance that the walls for the rooms at the end of the hall were not insulated and cannot get any cooler, not even 2 degrees cooler. Both sink faucet and tub facet leaked. After my two-day stay, the hot water faucet on the sink did not turn on at all, and toilet water, at times, had to be filled manually because the equipment inside the bowl was not working. Unacceptable for the room prices I paid.
July 18, 2013
Rated 4 out of 5 by csb31 Needed New Room
Upon checking in I got to my room to realize that it was filled with cigarette smoke from the room next door, I went back to the front desk to get my room switched and without hesitation the gentleman took care of my request. Everything worked out and I had a great stay. The new room was nice, overlooked the firework display of Disneyland and all was well.
July 15, 2013
Rated 5 out of 5 by Clif1 Great stay
I enjoyed my stay in the Sheraton Park. I came for a business trip and receive excellent service. Alma did our check in and she was just great accommodating all our needs. I was upgraded to club floor. The room was spacious and my bed was very comfortable. Internet service was fast. At the club floor breakfast selection was ok, with no hot items available. I used the gym which had a good selection of cardio machines and free weights. Parking is charged. Overall very happy with my stay. looking forward to return in December.
July 15, 2013
Rated 5 out of 5 by Hawaii54 This hotel caters to their guests
The look and feel of the hotel was beyond my expectations.. The layout of the walk areas and surrounding plants gave it a very tropical feel. The room was very comfortable & surprising was that the water bottles on the desk were complimentary.. Now that is a plus!!! Top this off was the food provided for the conference.. Scrumptously delicious!!!!
July 15, 2013
Rated 3 out of 5 by halfwashed Handicap room and wifi problems
the room was fine but there were some problems with the handicap bathroom
the shower had two heads, one was unusable because when it was turned on it immediately flooded the bathroom floor, there was no way to adjust this head so that the flooding would not happen
the second shower head was a "hand held" but it was bolted to the wall so that the position could not be fixed, and the default postion was that it sprayed the wall. it was pretty tricky trying to actually get the water to hit you, and only worked if you were facing the wall, forget washing your back
the wifi was really a problem, slow and only worked in the room. I was never able to get wifi in the meeting rooms. This is just not acceptable in this day and age, imo.
July 14, 2013
Rated 5 out of 5 by txrw Great Hotel, great location
We had a great stay and really enjoyed this hotel. It is walking distance to Disneyland and there are some great restaurants within walking distance.
The staff was great especially Monica, reservation mgr, who helped me straighten out a mistake I had made with our reservation . We also spent our downtime in the pool and the club lounge which both were in great shape.
July 14, 2013
Rated 5 out of 5 by Cookie8 Love this hotel
Very clean and great location! Beautiful pool area!
July 6, 2013
Rated 5 out of 5 by BJK0912 Disneyland
I stayed here for four nights with my family including two four year olds. The location is great, less than 2 blks to the Disney entrance, the amenities including the pool, snack shop and business center more than met my expectations. The snack shop was great for a quick and very affordable option for breakfast. Parking was easy in and out and affordable. The hotel and room was very clean and well kept. We bought our Disney tickets at the hotel which was an added convenience. Overall a great hotel for families or couples visiting the area, would highly recommend it.
July 3, 2013
Rated 1 out of 5 by DLCFam Unable to Sleep
The plumbing in the 9th floor is pretty horrible. The whole night we heard flickering and other weird noises when people took showers. I would not stay there again, only if I were to plan on staying up all night. And, when we pulled out the sofa bed, we found cereal flakes inside the bed. We had to call Guest Services to come replace the sheets, and that took about 15-20 minutes for them to come up and change them. Not good timing when you're coming back exhausted and all you want to do is sleep.
July 1, 2013
Rated 4 out of 5 by Tim1234567 Great hotel
Great hotel and staff! Loved the pool and the pool bar. Staff in the SPG club room was great as well. I reccomend the club package.
July 1, 2013