Rated 3 out of 5 by TravelingfromNewYork Good location near parks
I chose to stay at the Sheraton Park Hotel based on their close proximity to the parks and I usually book at SPG hotels. However, my overall experience here didn't meet my expectations of a Sheraton. It's too large of a hotel and probably why service was average.
If not for the front desk staff, I would give the hotel a higher rating. We were celebrating our older (9) and younger (3) son's birthday.
in Los Angeles. I have been an SPG member for quite some time and usually stay at SPG hotels while on vacation or business and always treated with priority as an SPG member but not at the Sheraton Park at Anaheim. Since we were driving down from LA, we checked in pretty late on Sat night around 10pm. Upon check-in, the front desk member (I think his name is Mike) barely greeted me. I asked if there was a higher floor available since we were here to celebrate the kid's birthdays. Without acknowledging why we were visiting, he quickly said the hotel was fully booked and could only place me on the 2nd floor so I asked if I could at least be placed on a Starwood preferred floor. He rudely repeated himself and reminded me they were fully booked and that's all they had, seemed very very annoyed I asked him 2 simple questions. I thought they were reasonable questions and I was definitely not being overly demanding. Although I checked-in late, they should have saved me a room on the Starwood Preferred floor since I booked on spg.com. Overall, the front desk staff didn't like to be asked questions. If you are in service business, answering questions shouldn't seem like a burden.
The positive was the housekeeping staff. They were very pleasant and even though I wasn't on a Starwood Preferred floor, I was treated like one regardless. Greeted us when we walked by, they were very nice and left me everything I needed bc I had 4 ppl in a double/queen room including kids but there were only 3 sets of towels and 2 cups.
Tip: hotel is walking distance to parks. No need to park at Disney lots since their parking lots are still far from the parks and you have to walk to tram station in order to get to parks. It's the same time and distance wise if not longer process than walking from the hotel and costs you $16. If u don't want to walk the 3-4 blocks, u can walk across street from Hilton hotel next door to the Disney Toy Story parking lot and take the bus shuttle to the parks and back, which takes you right to the park entrances.
September 7, 2013
Rated 5 out of 5 by gayle2013 Consistently excellent
Our expectations were met once again by the friendly staff, great rooms and conveniences provided at this location.
This stay we enjoyed the swimming pool and snack bar. Plenty of towels and lounges, beautiful pool and great selections in food and drink.
Thank you for your efforts to consistently provide a great stay in Anaheim.
September 4, 2013
Rated 5 out of 5 by Mikie49 Location
Hotel was comfortably close to the Anaheim Convention Center.
Hotel was readily and financially acceptable for someone flying in and out of John Wayne Airport.
Front desk staff, hotel operators and concierge (Gary particularly) were so good, I thought to mention them.
Loved Molly's for Breakfast!!!
September 3, 2013
Rated 5 out of 5 by Grammie Sheraton Aneheim
This hotel was a most welcome respite from the hustle bustle of the Disneyland area. The Club Level was so welcome both in the morning and evenings. Hotel staff unfailingly helpful, friendly and professional
September 3, 2013
Rated 1 out of 5 by wendy76 Poor Air Conditioning
The room was hot. I requested engineering inspect it and was told that there isn't anything you can do about it except keep the windows closed. Came back after a day and the room was still hot. Requested engineering inspect it again, this time it was serviced and slightly better. The only recommendation I got from engineering was to see if I could switch rooms once the hotel emptied. This was the worse hotel I have stayed at in Anaheim. I will not be returning.
September 3, 2013
Rated 3 out of 5 by SamyG Dirty Bathroom
My stay would've been better had my bathroom been clean and if the pool were open. The showerhead was so filthy with lime scale, that water didn't flow out of it properly. The bathtub was dirty, as if it hasn't seen a sponge or scrubdown in a long time. You can feel & see the soap scum build up. Even the nozzle was broken so when you try to adjust the water temp to warm, it kept turning back down to hot. I went to use the pool during the pool hours, but they had closed it for cleaning.So, I paid resort fees for a pool I couldn't even use. Other than that, my bed was super comfortable.
September 3, 2013
Rated 5 out of 5 by JFK45 Once again at fantastic stay
We can't say enough about this Sheraton. Veronica at the front desk was so helpful. Wonderful pool and hot tub too. Very comfy beds. Very clean. Fantastic service in club room. Thank you Sheraton will definitely be back!
September 2, 2013
Rated 5 out of 5 by vegasg Closet in Handicap room
I could not really use the closet to hang my clothes!!! To much other stuff put in there too
safe & Ironing board took away from the small closet space available.
September 2, 2013
Rated 2 out of 5 by Nosleepforme Not again
Being close to Disney is great for families but if your not going to Disney, I would recommend staying somewhere else. The hotel is loud, with loud interior doors. You would think that Sheraton could figure out a way to make interior doors close quietly. I understand that casual travelers don't understand how to try and be as quiet as possible for their neighbors Hotels should figure this out for everyone's comfort. Avoid the 9th floor altogether. There's a stairway door that slams shut after every entry. It echoes down the entire floor.
I' always amazed at how a hotel can hide parking charges when you make a reservation and it's not even on the e mail confirmation. When you check in, it magically shows up. The hotel will give you the excuse that they don't own the parking lot and yes it's on their site when you book. Well, you have to really dig to find it on the site. Bottom line is they don't disclose this as they should. So be aware that you will have to pay another $16.00 a day to park.
August 30, 2013
Rated 3 out of 5 by zem7707 Perfect walking distance to Disneyland
The hotel is a bit outdated, but is a perfect distance (10-15 minute walk) to Disneyland. However, the two times when I had contact with the staff was not great. The person checking me in (at 3am) didn't seem like she wanted to be there. The second time was when I called the front desk b/c there was a message left for me. After being put on hold and waiting for 5 minutes, I eventually just hung up.
August 26, 2013
Rated 5 out of 5 by Jaxon Clean rooms
Nice staff, should have free wifi
August 26, 2013
Rated 4 out of 5 by DIsappointedinAnaheim Stay Here
There are two Sheraton hotels in Anaheim. This one and a filthy one. Do yourself a favor and stay here. We didn't and tried the other one first. We eventually ended up here as the other hotel was so dirty. The staff at this hotel were very accommodating and looked after us when we arrived. It was clean, and you can see the Disney fireworks from your balcony.
August 25, 2013
Rated 5 out of 5 by dualpurposetravel613 What a comfortable stay.
The room was super clean. The view was great. I was very glad we stayed here. There was a girl that checked us in that was an unfriendly moron and screwed up our bill, but everyone else from bellman to housekeeping and all the other front desk people were professional and helpful. The other front desk people immediately fixed the billing problem as soon as the one girl was off so it wasn't that big of a deal. The conference center is close and Disneyland is close. We had a great stay. 5 nights.
August 23, 2013
Rated 2 out of 5 by Mistydanieller Please read before booking
My experience was not a good one!! Start off by walking in with my family to check in and the hotel clerk Esperenza, she said her name was after I asked her name. Never NEVER smiled or greeted us at all. As we walked I n or came to the counter so this was out first impression RUDENESS. Also her rudeness we that we had to ask her all the questions.. She took our credit card never said she be charging a $50 hold on it gave us no information about that. We both looked at each my fiancé and I and said wow she was a grumpy person, I hope that's not an indicator of the service were going to get.
Then we check in our room.. lts super warm we change and head to Disneyland and come back at 9pm our room is so warm. Not know we can call the front desk we wait till morning and call didn't sleep out rooms was so hot. They said they will send someone to look at the AC, the maintenance person was there as we were leaving for Disneyland. We come back at 530pm still the room is warm no note saying if they fixed the issue or what??? I had to call down to the front desk to find out. They didn't have nay idea and said we change switch rooms. Were exhausted completely unpacked and now we have to repack and change rooms. This was a huge inconvenience, . Then I needed to called the front desk because in the rush to pack and change rooms we left an iphone charger in the room. And was on hold 5 minutes. The the front desk person who answered the call was annoyed I am guessing, the way she answer the call like I was bother her, not friendly or pleasant AT ALL. I was thinking wow the people who work here make me not feel welcomed at all. Ok so then we go to check out of our room on the 19th and guess whos helping me ..the rude esperenza lady who was there at check in. She was still rude if not ruder than check in. Im a friendly smiling all the time type of person and I said wed like to check out please here are our rooms keys. Time was about 1140 am. And I said I just wanted let you know that you never told us you would be holding $50 on our credit card. I said you should let your guest know this. She argued with me and I did tell you that. I said NO ma'am you never did we found out by checking our bank balance and my fiance asked me and I said I had not idea they did that. She stood there and argued back and forth to me with a guest there next to me. Her voice was loud and so rude I cant not express this enough how rude she was. And I said I cant believe you are arguing with me. I said im not lying to you, you never told me. then I said you were rude at our check in and a very rude person at our check out and I told her Id be emailing the Sheraton Hotel about her. I hope that something will be done because I will not want to ever come back to this hotel again. I was so very disappointed in the customer service we received/ it ruined some of my time there in California staying at your hotel. thank you
August 21, 2013
Rated 3 out of 5 by MayorSal Hotel is good.
This hotel is a charming one. Nice walk paths, pools and layout. Front desk folks are on the ball and friendly. Keep in mind, however, that even though the main reason to stay here is Disneyland, this hotel is not synched with the park. There is no hotel shuttle to and from (the other Sheraton is, however) The room service shuts down at 11:00 p.m. - when the park closes. So, if you are starving, you need to get food somewhere else. Room service, when opened is run by the restaurant next door and their wait staff is not as polished as hotel's. Be sure to check your order since they forgot drinks with mine and never came back with them like they promised.
August 21, 2013
Rated 5 out of 5 by Patti007 Wonderful Experience
My family and I had a lovely time at the Sheraton Park hotel! Staff was curious and helpful. We will be back!!!
August 20, 2013
Rated 4 out of 5 by Stacydhh Problem with SPG communication with hotel
My son and I traveled to Disneyland with a friend and her son. She is disabled and when booking the room through SPG I spoke to the agent about specific needs. The agent aid she had noted all our needs and the Sheraton Park would receive the information. When we arrived, we learned that this property did not even have the ability to meet our request. While the desk agent worked very hard to find us the best possible options and even checked with the other local Sheraton to accommodate us, we still ended up with a compromise that impacted my disabled friend. So while the hotel itself was well maintained and the staff did what they could to accommodate us. The communication of the SPG staff was disappointing because they did not tell me this hotel could not meet our needs and the hotel staff who received our reservations should have seem the notes in the system and communicated with us in advance to let us know our needs could not be met. While I am normally very happy with my Sheraton experience, this trip was disappointing.
August 18, 2013
Rated 5 out of 5 by Zakku Awesome
The people there are friendly and nice.
The guy who checked my girlfriend and I in gave us a king size bed for the price of the double bed we reserved. So that is a plus. Overall, 5/5 based on my experience.
August 18, 2013
Rated 1 out of 5 by Paulpnz The terrible reception staff SPG emmploy
I booked this hotel using an internet provider, i tried using your site but the difference in price was to much. When i booked in the first thing reception told me was they did not have to honour my booking for a room with 2 queen beds because i had not booked direct. I was travelling with my wife and daughter. Then quit strongly told that they would ignore my starwoods preferred guest card because i had not used your web site. We where then given room 201 which is directly over the "pump room" the noise all night was terrible. They grudgingly moved us the next day, telling me " well the room opposite have not moaned" they where the most unhelpful reception staff i have ever met. When we asked for coffee because none was left it never appeared. The hotel is a joke!
August 18, 2013
Rated 1 out of 5 by Patasse bad service
Just bad service. I had to call several times to get basic room service such as cleaning.
August 18, 2013
Rated 4 out of 5 Had a great stay with bad room service
Aside from the outdated design, compared to some of the other hotels around, this hotel is wonderful. The only thing that came as a shock was the room service.
We had ordered room service at 9 pm. (Nothing spectactular, just a salad and some nachos). when we received our food at 11pm (two hours later) the nachos were warm at best; the dressing in the salad tasted old, almost sour; and we were overcharged by 30 dollars...
This was a display of absurd service. However, after walking down to the front, it was apparent the employee cared much more than the room service team. Speaking with him, he listened, was attentive and ended up company the meal we didn't actually eat. This was a nice gesture, Yet in summary, this whole experience sheds light on a huge opportunity for the hotel: Room Service.
August 16, 2013
Rated 5 out of 5 by Elaquitaine Wonderful staff
This hotel is situated so well for both the Anaheim Convention Center and the Disneyland Resort.
August 14, 2013
Rated 2 out of 5 by Momof2 Unfortunately...
We have been coming to this hotel for the past 10 years and at first it was great. As the years have gone by you can tell they are doing their best to maintain it. However, this past weekend we were given a room that needed definite upgrade. The bathroom especially. The hotel employees were rude when we checked in and had to wait 3 1/2 hours to get our room. Which, by the way, we had to repeatedly return to the front desk to ask if the room was ready. By 4PM, we had gotten no call and went up again. New crew had come in and no one was aware that we had been waiting for a call for our room. Very upsetting especially when you're traveling with children. It's too bad.
August 13, 2013
Rated 4 out of 5 by ambrose1 Sheraton Anaheim
Hotel has great access, amenities, and overall atmosphere. It serves its purpose well.
August 12, 2013
Rated 4 out of 5 by Lizabeth Convenient Location, But No Wifi Access
I enjoyed my stay at this hotel, which was convenient walking distance from the Anaheim Convention Center where I was attending Vidcon. Also walked to Disneyland for a day trip. I made use of the shop / breakfast restaurant located on the premises, which was great to have. The staff was friendly, and the facilities were very nice. I especially appreciated the free bottled water which was replenished daily. The one negative was that I was unable to get internet access. Apparently it was only free in the lobby, not in the rooms, and when I tried to get access I was unable to log in. The staff was not able to resolve this issue, and I was forced to go over to the convention center for internet access.
August 10, 2013
Rated 3 out of 5 by Deli45 Wifi and Parking too expensive
Overall, the hotel was fine; clean with good amenities available. It was in the perfect location for us to reach both the anaheim convention center and Disneyland. Unfortunately the parking was $16 per day self park. The majoritiy of hotels in the area offer free wifi but this one charged $10 per day! We paid for only 1 day of wifi because the service was so bad.
August 8, 2013
Rated 4 out of 5 by Vicdon4 Vidcon Event
Hotel is in close proximity to Convention Center and Disneyland has all the amenities needed for either a business or family stay
August 6, 2013
Rated 5 out of 5 by Rider3 Great location
Great location for business adn pleasure; friendly staff.
August 4, 2013
Rated 1 out of 5 by ltg40 Poor Customer Service
We had poor customer service from the moment we arrived. One week after checkout, we are still waiting to share our feedback with hotel management.
Rooms are small, as are the bathrooms. Balconies are nice if you can get one with a view.
Lack of a shuttle to the park is definitely a negative, particularly if you have young kids.
Pool is nice, but deep in many sections if you have young kids.
August 3, 2013
Rated 5 out of 5 by Don2013 Outstanding hotel, staff, and location!
We had two adjoining Club Level Rooms and the rooms, service, and Club Lounge were excellent.
July 31, 2013