Rated 3 out of 5 by Mike9898 Great availability, but service needs improvement
As an SPG Platinum member who travels a lot for business, I've almost always had great experience at all SPG properties, no matter the tier. I was a bit disappointed at the features and the level of service at this Sheraton property. I had a short one night stay where I was only looking for three things but had trouble with each of them:
1. Functioning wifi: was unable to connect with by my laptop and phone. After being transferred serveral times and working with helpdesk for an hour, they were able to get my laptop online, but stated I'd have to go through the same process to also get my phone on wifi. I decided to pass.
2. Decent breakfast in the lounge - food in the lounge needs to be better. I was actually kind of shocked that there was no hot food in the morning. Just pastries, fruit, cereal.
3. Responsive staff - I was informed that the staff would call me when my room was ready, but I never received the call. When I returned a few hours later to ask, I was informed that if I wanted to get my original room, I would possibly need to wait until 4 PM, as another platinum member hadn't checked out yet. I decided to take a room on a non-club floor instead.
Overall, the hotel was ok. It was clean, spacious, and just fine for a short business trip. It is unfortunate that this snags kind of soured the experience.
May 11, 2016
Rated 4 out of 5 by Kelley11 Perfect location for Disneyland.
Gretchen was fantastic upon checking. Very sweet at offered advice for Disneyland. And Alfredo was friendly at checkout. Great proximity to Disneyland. We were able to walk easily there and back. My kids needed a nap midday so this hotel was perfect. Roma were comfy and nice. Highly suggest staying here for a Disneyland trip with the family!!!
May 5, 2016
Rated 5 out of 5 by JJ16 Receptionist
Carlos the front receptionist greeted my family and me at 5am and went out of his way to take care of us making the beginning of our stay over the top, appreciate it and thank you..
April 26, 2016
Rated 1 out of 5 by Azy66 Worst costumer service ever
I've never seen such rude bhavior of any person in last few years. Receptionist charged us for parking which was suppose to be free. When we wanted to talk to front desk manager we found a very nervous rude person that wanted to Kick us out from the hotel. I wanted to show him our reservations email which has been written on that ," complementary parking for each room but, Deniss, front desk manager, even didn't want to see the email. This means he knew that and wasn't nesesary to see the email.
I never ever choose Sheraton again.
April 26, 2016
Rated 4 out of 5 by Bdizzy Comfortable hotel, great location
Staff was friendly, room was nice, they gave us a complimentery upgrade. Loved that it was walking distance from the park.
April 13, 2016
Rated 3 out of 5 by DocLove In a pinch it will do
I stay here occasionally when my preferred hotel down the street is full. Its ok except for the front desk morning supervisor. She will always say no upgrade and your room isn't ready and won't be for several hours. She says the same every time no matter day of week. Even when you are there 1-2 nights.
If you press her you'll get a room by the elevator or ice machine- she's done it twice to me and I'm a lifetime platinum member.
Rest of staff is pleasant but I don't like starting off poorly.
Easy access to Disney walking 10-15 minutes or on bus which stops outside hotel.
April 11, 2016
Rated 5 out of 5 by Lizrod01 Thanks for Accommodating Us Veronica
We were going to Disneyland and decided to stay at this property short notice. Veronica warmly greeted us and was able to check us in early which was so helpful to us. She provided us information about the shuttle to Disney and was very helpful over all. We appreciate her warm welcoming service and the fact that she took the time to make our check in an experience. Overall staff is very nice as well. Thank you.
March 2, 2016
Rated 5 out of 5 by MoniqueYvonne Wonderful place great location
Perfect place to stay.
The location was great and simple walk to the parks.
March 1, 2016
Rated 5 out of 5 by MLD31 Another fabulous year at the hotel. Lounge staff continues to be fantastic!
We attend a huge conference at the Convention center every year for the past 14 years, 8 of those are at the Sheraton Park Hotel. Hotel is also sold out during the time but the staff works so hard to make it seamless. Lounge food is OK but the staff makes up for it!! Same staff for a while now and they are ALL fantastic. Shout out to Naz and Sandra who also make us feel so welcomed. Alma at the check in is great as well. Thank you for your dedication!
February 28, 2016
Rated 2 out of 5 by Kevin328 Poor SPG recognition. Request 4pm late check out and only 2pm was given
Stayed in this hotel at least 15 nights in the past 13 months, hotel has never given 4pm late check out as a SPG platinum member.
February 24, 2016
Rated 5 out of 5 by CAMAYA Great property with amazing staff!
Our family recently traveled out to enjoy Disneyland, and reserved 6 rooms. The front office staff was amazing and worked hard to ensure we were blocked together and were all very pleasant when they helped us sort out some very confusing room changes. Alexis and Adam at the front desk were very helpful and patient. Everyone we walked by said hello to us and welcomed us to the hotel. The property was extremely clean and smelled amazing. It's located walking distance to the parks, was very affordable. We've been to Disneyland quite a few times and this was by far, the best hotel we've stayed at.
February 18, 2016
Rated 5 out of 5 by Firelady Close to Disneyland
Property Was Awesome! Check in was very easy and stress free. Guest Services were very polite and friendly and we will stay again.
January 8, 2016
Rated 4 out of 5 by Don1953 Disneyland Trip - Room 1421
RooOverall, enjoyed our stay. One thing: banging noise that I am guessing comes from plumbing. Happened every night - at regular internals, some louder than others: 12:56 am, 2:20 am, 4:50 am - woke me up....
December 14, 2015
Rated 5 out of 5 by Ryan9696 Close to Disneyland
It is a great place for people wanting to use points and go to Disneyland.
December 11, 2015
Rated 3 out of 5 by Docpeter great location for anaheim convention center
I stayed during the Blizz Con conference. The room was OK and the bed comfortable as always with Sheraton. The Sheraton Club had good evening hors d'oevres and even had complimentary cocktails. The breakfast was lacking any hot choices. The SPG recognition was fair at best. I booked the room under my name and shared it with my cousin who went to Blizz Con with me. I was denied credit and points for the stay as he used his credit card to pay for the room. I am reconsidering my loyalty to SPG due to this. There are many choices of hotels and I have enjoyed SPG for many years. Maybe I have outstayed my welcome.
November 27, 2015
Rated 3 out of 5 by Jpareli Good hotel near the park
Great location and proximity to Disney park. Good family hotel, nice sized pool. The hotel is on the older side but it is clean.
October 13, 2015
Rated 5 out of 5 by gborg Front Desk
Drove 6 hours and had a late check in, front desk person, "Alexis" was outstanding. I asked her to look up my rewards number, I asked how to get wifi, parking, where was my meeting location in the hotel, nearest Starbucks etc. She was absolutely delightful and exactly what I needed after a long drive, a pleasant, smiling, willing to help person, Thank you Alexis!
September 25, 2015
Rated 3 out of 5 by Extreme Better attention to customer service
Mediocre check in process. We're not ready with my paperwork and vouchers.
Front desk promised they will be ready when I get my key and did not have them printed out at 11:30 pm when I came back. Very frustrating that's shows the lack of attention for a gold status 3 star elite member . I requested high floor with a view of Disneyland because that's what I had paid for. So instead I had a view of the new construction site. For now on this hotel would no longer have a Disneyland view and they shouldn't advertise it anymore. In my opinion. I did complain of the situation and the person working the front desk his name was Alejandro. He took care of my concern professionally and courteously. Overall experience was ok.
September 17, 2015
Rated 5 out of 5 by DonaldDuckette Love this Hotel!
We stayed at this hotel for our vacation to Disneyland. We had two rooms with two queen beds each, and the rooms were connecting. I can't say enough about the cleanliness of the rooms and the friendliness of the staff. There is a restaurant onsite called Molly's Kitchen and the food is excellent with generous portions. As far as walking to and from Disneyland goes, it is a little bit of a trek, but very doable. There is also the ART Anaheim Resort Transit #3 bus which stops right at the hotel. It was $12 per person for three days which included unlimited use of the bus, which ran every 25 minutes. Picks you up right in front of hotel and drops you and main gates at Disneyland. The great part is the bus only makes about 2-3 stops on the way to Disneyland and 1-2 stops on the way back to the hotel from Disneyland. We found it very useful when we needed a break in the afternoon and when the park closed down and we didn't feel like walking back to the hotel. I will add there is a huge CVS right at the corner, just minutes within walking distance of the hotel and we stopped in there several times for items we needed/forgot, what a convenience! The hotel also has a fabulous pool and the kids enjoyed swimming and relaxing. When we plan a trip to Disneyland in the future this is the hotel we will stay at. Thanks Sheraton!
August 9, 2015
Rated 5 out of 5 by Loeber Everything was Spot On
We had a great stay here. The staff was friendly and recognized us while celebrating my birthday. We were upgraded to a great theme-park view. We even received a food and beverage gift card. The room was comfortable and clean. I really don't have any complaints. The ceilings in the hallways, though, are somewhat low. But then again, how much time do you really spend in the hallway? The location was great. We walked to the Disneyland Resort each day, which wasn't too far. Thank you, Sheraton Park!
August 8, 2015
Rated 3 out of 5 by John63 Close to Disneyland
This hotel is located within a 15 minute walk to Disneyland. The rooms were clean, but a bit dated. Because of construction right next door, sleep quality wasn't great. Heavy machinery was in full force by 7 A.M. each day. We did have a view of the Disney fireworks from our balcony, but as soon as the construction is done next door, the view will be very limited at best.
We chose this hotel due to it's location to Disney. and it served us well from that standpoint.
August 4, 2015
Rated 2 out of 5 by Sad15 Construction noise/bad customer service
As SPG members and SWVN owners we have stayed at a lot of different properties. We choice this hotel for its closeness to Disneyland for our family vacation. On the pictures it looks like there is an amazing view of the park, but we got a room with a view and the only thing you could see was construction. The noise from the two construction projects going woke us up at 6am all three mornings we were there & when I complained I was told "yeah everyone complains about that" wow that really fixes the issue doesn't it?? The SPG gift was free wifi well it was the worst wifi I have ever. To add to insult to it we had to pay extra to park. Worst experience ever!!!
July 31, 2015
Rated 5 out of 5 by ChrisSF75 Consistently good
I have stayed at this property a few times when going to Disneyland and have consistently had a good experience. The platinum upgrade to a higher floor with a view of Disneyland is a unique and lovely view. The staff is always nice, parking is very reasonably priced and the recent remodel of the lobby has improved the feel of the property.
The rooms themselves are spacious and have a standard Sheraton feel. It would be nice to see the bathrooms spruced up as they're a bit dated but all in all its a solid and above average Sheraton property.
July 18, 2015
Rated 4 out of 5 by Araujo Very good for kids
If you are going to Disney this is the place to be. Bus every 15-20 minutes or less than a mile walking. Received upgrade to a club lounge not a suite. You can buy tickets from the hotel booth. Hotel is next door to A nice steakhouse.
July 17, 2015
Rated 1 out of 5 by Cammy12x Doesnt meet the SPG standard
Check in experience is like checking in in a regular motel. CUstomer service needs a lot of improvement. I should have read the reviews first before booking the hotel. I will never use this hotel again! SPG members avoid this hotel.
July 15, 2015
Rated 5 out of 5 by BrandonMKP Good location, good hotel
I work for the Westin in Ka'anapali and everytime I visit another starwood property I usually have a good set of expectations. The rooms were in order, it was a good location and right near Disneyland which is what was so convenient and the reason why we stayed, and the agents at the front desk were helpful.
July 10, 2015
Rated 2 out of 5 by Verified Reviewer Disheartening Week in Anaheim
Room was hot and the in room controls did nothing to help.
Noise when we did try to sleep in. Either construction or the really loud plumbing.
Booked a Club room with a view and was told it was not available at our check-in.
Charged extra for internet and parking.
Most alarming thing was that not one staff member even cared when I tried addressing these concerns.
July 8, 2015
Rated 2 out of 5 by Mama47 Very disappointed
First of all, both of our rooms weren't ready. Next, we were charged for 3 rooms, not 2. I asked 3 times if we were charged at check in or check out. They said check out, but failed to mention that they put a hold on the money.... We used our bank card, they had held so much money that I had 2 items returned inf even though I knew I had the money! Now I have 2 charges totaling $50 in bank fees. We got the extra room charges removed thanks to our credit union. Then the room itself needed improvements. The power outlets were falling out of the wall, I had to keep resetting the one in the bathroom so I could dry my hair! Finally we had a parking pass that we used ALL week that they shut off 2 days before checkout and overcharged us for parking. The staff was friendly but obviously not knowledgeable and the hotels appearance is a facade! I expected way more for the price and for it being a Sheraton! There are A LOT of other hotels to choose from in that area, very disappointed I chose this one
June 30, 2015
Rated 4 out of 5 by Heather76 The hotel was great
The hotel was great, Front Office was always friendly, helpful and professional. We went to eat at the restaurant at 920pm and they were very nice as we knew it was close to closing.
June 21, 2015
Rated 5 out of 5 by Vicki99 First time stay - but definitely not the last!
My family spent five nights at the Sheraton Park Hotel and thoroughly enjoyed the entire stay. Besides the beautiful property, the staff was terrific. The most outstanding member of the entire team is Esperanza Brinson at the front desk. She is what every first rate resort would look for in an employee. Esperance is professional, pleasant, efficient and in every way a credit to the Sheraton brand in general and the Park Hotel at the Anaheim Resort in particular. She is a genuine asset.
June 20, 2015