Rated 3 out of 5 4 day stay
Room was good, clean and comfortable.
Hotel does not have its own dining room but a diner that works at the hotel with average food.
Staff at the front desk (not the concierge) are not nice, and snobby - Even a smile is too much to ask for.
Hotel is ok - nothing more.
December 8, 2013
Rated 4 out of 5 by Kerrs4 Sheraton Park Anaheim
It was a clean hotel, smaller rooms but comfortable. We used our points to upgrade our room; the service desk person was extremely helpful with this part. We had a cancellation issue handled by the hotel manager Warren, extremely nice.
When we arrived the front desk person, Esperanza, was EXTREMELY RUDE. She said I had 2 reservations, we had to clear that up. Then she said I had to pay for my upgrades, we cleared that up then she said I had to pay for parking then we had to clear that up And then finally she ran my card and said it was denied and handed it back. As if I would just pick up my bags and leave. So we went over the price of the room. I asked for a manager in-between her eye rolls – she then replied to my request “what’s a manager gonna do?” I was shocked. I said “this is not the Sheraton warm welcome I am used to” and insisted upon a manager.
I didn’t get one – I got an accountant, Peggy, (I believe that was her name). Who was extremely helpful and was really struggling through my check in and Esperanza watched un-assisting. I was offered apologies and given a $25 gift card for a restaurant at the hotel. Needless to say – we let this experience roll off our shoulders and went on to enjoy our 3 night stay. We had 3 other rooms with us. Club Lounge staff EXCELLENT; Housekeeping EXCELLENT.
I will probably go back to my previous hotel. I was saving on dollar here but losing value in my stay.
November 20, 2013
Rated 5 out of 5 by readytogo Club lounge
The ladies that run the lounge were super nice, and did everything they could to make
our stay nice. The maids and men that helped
them were just great, they always had
a smile on their face.
December 8, 2013
Rated 3 out of 5 by Luvtrvl Not so friendly this visit
I stay at this hotel 2-3 times a year. This is the first time I had a less than adequate room. Being Platinum I expected the best available. Got a room overlooking construction site that started working at 7 am! When called front desk "Dylan" in a condescendingly, rather rude tone, told me the hotel was "filled" and that it was the "best available room". I've been here two nights and my floor doesn't appear to be full. The staff weren't as friendly as previous visits and facilities seemed a tad more tired. Place needs some modernization.
December 3, 2013
Rated 3 out of 5 by Mag8604 This hotel needs improving
Hotel staff did not recognise me as an SPG member and was not willing to even deal with WiFi unlike other Sheraton's have in the past in the US.
Was not even willing to look at a better floor to accomodate my daughter's special day to watch the fireworks.
November 14, 2013
Rated 4 out of 5 by Lucky13Girl Great Location
The staff are all very helpful, friendly and professional. We enjoyed our stay so close/easy access to Downtown Disney - We didn't get to see fireworks (but were told we could if Disney had a show), we did however see the World of Color at California Adventure. Anyway, balcony was nice to relax and watch life go by. Would definitely stay here again.
December 4, 2013
Rated 4 out of 5 by Heaton90 Home away from Home
we have stayed at this hotel several times. It is our go to when we are in the Anaheim area. The only problem I had was really to do with the reservations from 800 and not the hotel itself. The hotel itself is excellent and of course we will be back
December 1, 2013
Rated 5 out of 5 by Dozzer Vacation at Disneyland
Excellent hotel very convenient to our destination. The staff was completely accommodating and the facilities were exceptionally clean. Will most certainly stay here again in the future.
November 28, 2013