Rated 3 out of 5 by Mike9898 Great availability, but service needs improvement
As an SPG Platinum member who travels a lot for business, I've almost always had great experience at all SPG properties, no matter the tier. I was a bit disappointed at the features and the level of service at this Sheraton property. I had a short one night stay where I was only looking for three things but had trouble with each of them:
1. Functioning wifi: was unable to connect with by my laptop and phone. After being transferred serveral times and working with helpdesk for an hour, they were able to get my laptop online, but stated I'd have to go through the same process to also get my phone on wifi. I decided to pass.
2. Decent breakfast in the lounge - food in the lounge needs to be better. I was actually kind of shocked that there was no hot food in the morning. Just pastries, fruit, cereal.
3. Responsive staff - I was informed that the staff would call me when my room was ready, but I never received the call. When I returned a few hours later to ask, I was informed that if I wanted to get my original room, I would possibly need to wait until 4 PM, as another platinum member hadn't checked out yet. I decided to take a room on a non-club floor instead.
Overall, the hotel was ok. It was clean, spacious, and just fine for a short business trip. It is unfortunate that this snags kind of soured the experience.
May 11, 2016
Rated 3 out of 5 by CocosMom123 Usually wonderful, had some slip ups.
I usually have nothing but great things to say about this property. Its a beautiful property with a great bar, awesome pool and Jacuzzi, comfortable sleeping rooms and friendly, efficient staff. This stay was a little different than my previous ones. We checked in with a really great Front Desk Agent (cant remember his name). He was friendly, funny and knowledgeable. Once we got to the room, we had noticed that there was some left over trash from the guests before us. Not a big deal - we picked up the trash and threw it away. We had some family staying at the hotel with us and when they got to their room, it had not been cleaned. Dirty towels on the floor, beds were unmade, etc. When they called the Front Desk to say the room had not been cleaned, the woman working at the desk said "we'll call you when its clean", with little urgency. Not cool! I will continue to give this hotel a chance because I like the location and the property but their housekeeping (and the woman working at the Front Desk) really needs to step it up.
May 10, 2016
Rated 4 out of 5 by Kelley11 Perfect location for Disneyland.
Gretchen was fantastic upon checking. Very sweet at offered advice for Disneyland. And Alfredo was friendly at checkout. Great proximity to Disneyland. We were able to walk easily there and back. My kids needed a nap midday so this hotel was perfect. Roma were comfy and nice. Highly suggest staying here for a Disneyland trip with the family!!!
May 5, 2016
Rated 5 out of 5 by JJ16 Receptionist
Carlos the front receptionist greeted my family and me at 5am and went out of his way to take care of us making the beginning of our stay over the top, appreciate it and thank you..
April 26, 2016
Rated 1 out of 5 by Azy66 Worst costumer service ever
I've never seen such rude bhavior of any person in last few years. Receptionist charged us for parking which was suppose to be free. When we wanted to talk to front desk manager we found a very nervous rude person that wanted to Kick us out from the hotel. I wanted to show him our reservations email which has been written on that ," complementary parking for each room but, Deniss, front desk manager, even didn't want to see the email. This means he knew that and wasn't nesesary to see the email.
I never ever choose Sheraton again.
April 26, 2016
Rated 4 out of 5 by Bdizzy Comfortable hotel, great location
Staff was friendly, room was nice, they gave us a complimentery upgrade. Loved that it was walking distance from the park.
April 13, 2016
Rated 3 out of 5 by DocLove In a pinch it will do
I stay here occasionally when my preferred hotel down the street is full. Its ok except for the front desk morning supervisor. She will always say no upgrade and your room isn't ready and won't be for several hours. She says the same every time no matter day of week. Even when you are there 1-2 nights.
If you press her you'll get a room by the elevator or ice machine- she's done it twice to me and I'm a lifetime platinum member.
Rest of staff is pleasant but I don't like starting off poorly.
Easy access to Disney walking 10-15 minutes or on bus which stops outside hotel.
April 11, 2016
Rated 5 out of 5 by Lizrod01 Thanks for Accommodating Us Veronica
We were going to Disneyland and decided to stay at this property short notice. Veronica warmly greeted us and was able to check us in early which was so helpful to us. She provided us information about the shuttle to Disney and was very helpful over all. We appreciate her warm welcoming service and the fact that she took the time to make our check in an experience. Overall staff is very nice as well. Thank you.
March 2, 2016