Rated 2 out of 5 by RS11 Low floor, overlooking parking lot
As a gold member, I would expect a better room. My company booked the room for an overnight stay for a convention. On arrival at 3:30 pm, I was given a room on the 4th floor on the side of the building overlooking the parking lot, and into a parking structure, not overlooking the park as I was told at the front desk. The constant back up and car alarms did not make for a pleasant night.
Room was reasonable, nice and clean, but wasn't good for sleeping (ask for the side overlooking the courtyard).
July 19, 2016
Rated 5 out of 5 by RSRL Nice property, great staff!
HUGE thank you the FD manager Dennis for accommodating my stay after I had lost my wallet, I can't thank you enough for helping out and being so understanding. The staff at the FD were great (Michael and the lady who checked me in who's name I didn't get the chance to get) - room had nothing to complain about, had a view of the pool and a balcony to relax on. Thank you again!
July 18, 2016
Rated 4 out of 5 by Traveler007 Very Good Hotel Near Disneyland & Convention Center
The Sheraton Anaheim is a great option for a Disneyland or Convention Center stay. I have stayed here approximately 15 times in the last ten years and I found this recent stay consistent with my prior stays. The room, staff, and general facilities were finek and I still view this property as a great value in this area. The staff has always treated me and my family well and the room has always been clean and well done for the price point. I stay in roughly 20 different hotels each year ranging from luxury to basic brands depending on my needs. This hotel is also convenient to SNA (Orange County / John Wayne airport). I will gladly stay at the Sheraton Anaheim again.
June 27, 2016
Rated 2 out of 5 by Frank97 NOT a 4-Star Hotel
Needs improvement, parking expensive.
June 20, 2016
Rated 4 out of 5 by CoffeeLover02 Walking distance to Disneyland Anaheim
My family and I enjoyed our stay here. The Club Lounge was particularly great, where the staff are most attentive.
Disneyland Resort is walking distance from the hotel.
Will definitely stay here again when we return to The US.
June 14, 2016
Rated 3 out of 5 by Marydog Some good some bad
My wife and I stayed with you for two night from 05/29/2016. Our initial contact was when we in desperation, phoned you for assistance from outside Los Angeles airport. The Shuttle company our agent had arranged for us were not responding. Your staff member whoe name I cannot recall put us through after a lot of effort.We were greeted warmly on arrival. My comp'aint is that the benefits of your SPG rewards program were not explained sufficiently well.this resulted in us finding out on leaving that we were charged with two amounts of $30 for the Ye of the free continental breakfast room. after complaining we were eventually promised a refund immediately.I tell await this though taxes were an additional amount we did not anticipate.
Finally on the last day as we awaited our transport, the man in the bar near the lobby was rude when I told him politely that he gave me incorrect change.
These two matters apart, staff and facilities were excellent to us.I would like assurance that our refund doe happen soon as it was from our debit card and restricted our shopping on that last day ignificantly.
June 3, 2016
Rated 2 out of 5 by YCT0827 Noisy Room
We stayed in Room 1414, luckily, only for a night. The front desk told me I got upgraded to the highest floor due to my Starwood status. Bad upgrade. The room is adjacent to the elevators and also next to Club lounge. It is hands-down the noisiest possible combination. When we entered the room, we already heard the elevators going up and down. This hotel is next to Disneyland and it was the start of summer break ... so the elevator traffic was crazy busy. We gave it the benefit of the doubt and said maybe night time would be better. NOPE! I woke up several times during the night. Early in the morning, people in the Club lounge started to drag the chairs around .... My husband and I didn't have a good night sleep at all. Can't say enough about the poor noise-proof room!
June 3, 2016
Rated 1 out of 5 by JoAnn Worst Sheraton/dirtiest Club Lounge ever
Poorly trained staff and worst/dirtiest Club Lounge ever anywhere. The plates were sopping wet with food particles on most plates. Hostess said "not all are dirty, they're just stained". Couldn't eat on those plates and silverware almost as bad. Trash on floor, food spilled all over on counters.
Second issue - at 8:45am, the housekeeper opened the door while we were dressing without knocking at all or saying "Housekeeping". When we tried to advise her we were checking out at 11am, she pretended not to speak English.
Worst Sheraton/worst Starwood property ever.
May 22, 2016