Rated 5 out of 5 by Chel Our room had a great view
I stayed in a double bed room. The beds were true queens, we had a balcony, and plenty of room to sleep and walk around. We are a family of 7 so room to move is very important. When we arrived the remote for the tv was not working so we went to front desk and before we mAde it back to our room they were waiting at the door for us. Just wish they were closer to Disneyland or had a shuttle.
March 3, 2013
Rated 4 out of 5 by CathywithaCee Enjoyed our stay
Beautiful view from our room of the city & pool. Room was clean, quiet & the beds comfy. Liked that the sliding glass door opened for fresh air. The staff was very nice. Free bottled water in the room! My husband walked down to the gym. He said it has a lot of great equipment. Grounds clean & beautiful.
Parking for Disneyland & their shuttle bus across the street!
We'll stay again! :-)
October 28, 2013
Rated 4 out of 5 by FezFez Definitely the SPG hotel of choice at Disneyland
I was not here to visit Disneyland but rather was attending a work conference. I was not disappointed with this hotel. My only letdown was being checked into a room with a "lean and smoke" balcony (I don't smoke) rather than a "sit and enjoy the view" balcony which I noticed most rooms featured. Other than that, I was pleasantly surprised by this hotel in the heart of tourist land. :)
October 13, 2013
Rated 3 out of 5 by PR92566 What Happened
Hotel and room were fine for the most part. Upon check in there was only 1 person working and no SPG person. Online shows that this hotel is 8000 points per night we were charged 10,000 points, people at SPG said that the hotel had to take care of it, people at hotel said manager not there this week sorry. Tainted the vacation thinking we were overcharged by 2000 points per night
May 22, 2013
Rated 3 out of 5 by TravelinKen Family Destination - Not a Business One
I stayed at this hotel because I was attending a conference at the Convention Center and this was the closest Starwood property. The rooms were average but at least clean and the club floor seemed quieter than the floors my colleagues were staying on.
The front desk and valet staff were friendly. However, I was asked by the front desk what I would like for my Platinum welcome amenity and I asked what the "local amenity" choice was. The reply was - We don't have one of those set up. You want the points, right? She didn't seem to know much about the rewards program.
I did appreciate that the desk in the room didn't face the wall! So many times I have worked hours staring at a wall all night. The desk in the room was facing the window so at least I could look up from my computer from time to time and at least see the outside.
Business travelers - the club lounge was overrun with children. What a madhouse!
April 16, 2012
Rated 5 out of 5 by DnChuck Welcoming Staff
During our stay, the housekeepers were wonderful. Not just the work in the room but they always acknowledged our presence and wished us well. I was getting ice one morning and one came up to me and asked if she could help. It was a great experience that made us feel like they appreciated our being there, not just as clients but as friends.
March 17, 2014
Rated 2 out of 5 by Annie57 This hotel gives nothing
I was a disappointed that with the cost of the room it did not include a complimentary breakfast, no airport shuttle; therefore, due to this alone, I will never stay at this particular location again. A friend even told me she had to pay to use the computers with internet. There was definitely nothing even. Excuse me, there was complimentary water, coffee and tea--thank you!
June 3, 2013
Rated 5 out of 5 by Domer65 Sheraton Park Weekend
We immediately felt at home as we were welcomed by member after member of the Sheraton Park staff. Every request was met with a pleasant smile and a very satisfactory response. The well located facility has a wonderful pool and a swell selection of restaurants on the premises. Our spacious room was very clean and well appointed. We have already vowed to return to this hotel.
January 21, 2013
Rated 3 out of 5 by jj408 Hotel and Services
Huge negative on room air conditioning and heating. We had 2 rooms in which both controls did not allow cooling. Additionally, the elevators are some of the worst I have ever experienced. Only 3 of 4 worked and they were very slow. Waits of 5 minutes or more common. On plus side, outstanding concierge level hospitality support. super great people running the operations.
January 7, 2013
Rated 4 out of 5 by Bob38 Great club floor experience
The happy "hour" on the club floor is one of the best at SPG hotels in southern California.
May 22, 2014
Rated 5 out of 5 by txrw Great Hotel, great location
We had a great stay and really enjoyed this hotel. It is walking distance to Disneyland and there are some great restaurants within walking distance.
The staff was great especially Monica, reservation mgr, who helped me straighten out a mistake I had made with our reservation . We also spent our downtime in the pool and the club lounge which both were in great shape.
July 14, 2013
Rated 4 out of 5 by McGyver Stunning Performance
Both Naz and Roy at the Lounge are extreme in their insistence they remember our names and address us the same. Helpful, friendly courteous. It is like family when we visit. the front desk and maids asking if there is anything they can do to make our stay more memorable. Tops in our mind. The management should feel fortunate they have such high caliber of employees.
September 23, 2013
Rated 2 out of 5 by SC99 Front Desk Staff Rude to My Family
I am a Platinum Member and when I travel with my family I have my wife and boys check in while I still go to meetings and run errands and never have a problem
This stay however the woman at the front desk decided it was her job to ruin our stay before we even checked in. She was just very rude and unhelpful and she even told my wife she would not have Club Level access until I came and saw her - seriously???
First of all it was already past the time that they have snacks in the evening so whats the big deal. Second she gave us one King bed when we reserved two Queens because we had our boys with us - she well your profile says King and my wife said well our reservation says two Queens - not the type of service I have come to expect from Starwood and why it is even necessary for some one to be that rude at check in is beyond me - I know that this person was just one rotten apple in the bunch but it should never happen.
October 23, 2013
Rated 2 out of 5 by 91390 Good location
Last time we stayed there, we had better service and had a room on a floor for SPG members. This time we had a room on a low level overlooking the roof and front street. They wouldn't accommodate a late checkout, even though we are SPG gold members. Air conditioner wouldn't go below 72, and it didn't feel like 72 in the room. I would recommend it for its location.
October 11, 2013
Rated 4 out of 5 by Pontellier inexpensive, well loctaed
Good tip is to stay on the upper floors with view of fireworks; request it. Nearby restaraunts on Katella like PF Changs and Cheesecake and CPK. City sponsored bus that takes you to Disney is supposed to pick up every 20 minutes but I found it to be very unreliable. Service in the adjoinging restaraunt is friendly and efficient food is ok-good but nothing special.
October 24, 2012
Rated 3 out of 5 by Deli45 Wifi and Parking too expensive
Overall, the hotel was fine; clean with good amenities available. It was in the perfect location for us to reach both the anaheim convention center and Disneyland. Unfortunately the parking was $16 per day self park. The majoritiy of hotels in the area offer free wifi but this one charged $10 per day! We paid for only 1 day of wifi because the service was so bad.
August 8, 2013
Rated 5 out of 5 by denlmik This hotel was perfect for my needs
proximity and value were good, though I did reserve the room through Orbitz I was told I could not have my Starpoints credits. I booked with Sheraton in the expectation of having them.
May 9, 2014
Rated 5 out of 5 by Ricky001 On a scale of 1 - 5, I give this one a 6.
I have stayed at Sheraton hotels before and always enjoyed my stay. I have never had as fine an experience as I did at this Sheraton. They were professional, interested, dedicated, caring staff who wanted to be sure your stay was a great one!
April 26, 2014
Rated 3 out of 5 by sam79 Great location and facilities, but could be better
Overall, our stay was fine. Proximity to DIsneyland was our main reason for staying here. Our room was good and the Sheraton Lounge staff was great.
However, the hotel put us on a non-Platinum floor, despite my status. They also did not give us proper access to the lounge and we had to ask for it. Also, the hotel valets drove aggresively in the parking lots.
October 9, 2012
Rated 1 out of 5 by Accessdenied8 How many room keys does it take
We've been locked out of the building parking lot and are room multiple times each and every day. A 4 night stay has given us more time at the front desk than Disneyland and are room we are very frustrated. We had to get new keys this before going to breakfast the over and under is how many keys today. Overall the hotel is clean, convenient, and offers a lot.
October 20, 2012
Rated 4 out of 5 by DIsappointedinAnaheim Stay Here
There are two Sheraton hotels in Anaheim. This one and a filthy one. Do yourself a favor and stay here. We didn't and tried the other one first. We eventually ended up here as the other hotel was so dirty. The staff at this hotel were very accommodating and looked after us when we arrived. It was clean, and you can see the Disney fireworks from your balcony.
August 25, 2013
Rated 3 out of 5 by hnguyen61 Club Romm
the hotel was nice and clean staff was friendly. I booked the club room but the room is small nothing special, the club room is so small had only 4 tables some guests had to stand and eat it was to crowded breakfast food was not so many selections only some pasties and breads no hot food. it was bad compare to other Sheration hotel and below my expectations.
April 2, 2013
Rated 5 out of 5 by Robin001 Great hotel
This is a fantastic hotel that is affordable yet luxurious. It is also in walking distance of Disney Land which was very important for us. I highly recommend and will return to the Sheraton on our next visit to Anaheim. We had been traveling for two weeks in california when we arrived and the Sheraton had first decent bed so we could get a good night sleep.
September 9, 2012
Rated 4 out of 5 by csb31 Needed New Room
Upon checking in I got to my room to realize that it was filled with cigarette smoke from the room next door, I went back to the front desk to get my room switched and without hesitation the gentleman took care of my request. Everything worked out and I had a great stay. The new room was nice, overlooked the firework display of Disneyland and all was well.
July 15, 2013
Rated 5 out of 5 by Texasken All sorts of extras
This hotel is an easy walk to Disneyland. But it offers quite a bit of extra amenities. The gym is new with great equipment. The pool is clean and landscaping around it great. I have had pool views from my balcony as well as "park views". Both are excellent. The lounge in the Club level is a great fast breakfast and the reception at night is a great extra.
February 17, 2013
Rated 4 out of 5 by Lucky13Girl Great Location
The staff are all very helpful, friendly and professional. We enjoyed our stay so close/easy access to Downtown Disney - We didn't get to see fireworks (but were told we could if Disney had a show), we did however see the World of Color at California Adventure. Anyway, balcony was nice to relax and watch life go by. Would definitely stay here again.
December 4, 2013
Rated 5 out of 5 by Hawaii54 This hotel caters to their guests
The look and feel of the hotel was beyond my expectations.. The layout of the walk areas and surrounding plants gave it a very tropical feel. The room was very comfortable & surprising was that the water bottles on the desk were complimentary.. Now that is a plus!!! Top this off was the food provided for the conference.. Scrumptously delicious!!!!
July 15, 2013
Rated 4 out of 5 by Meli Great choice
I initially booked a hotel across the street from Disneyland and later decided on the Sheraton. What a great choice! My family visiting from OH & TN enjoyed the hotel very much. I requested a view of Disneyland for the fireworks and wasn't disappointed. Great room and loved that there was Starbucks coffee. Will definitely choose this hotel again.
June 24, 2013
Rated 5 out of 5 by iReview Excellent Service and Food Quality
I am the event chair of the conference hosted at the hotel.
I'm greatly impressed with the service of the hotel staff. Everyone was very accommodating and would even remember small things about each guest that made our stay pleasant.
I also received compliments regarding the food. I very much enjoyed the taste and quality of the meals served.
November 7, 2013
Rated 3 out of 5 by RMB2014 April 11 - 14 , 2014 Stay
Great location next to Disney Resorts in walking distance. Hotel looking a little tired, facilities starting to look dated, pool area small, ideal for young families. Service was good by all staff, very friendly. Beds comfortable and got great rest.
April 17, 2014