Rated 2 out of 5 by Frank97 NOT a 4-Star Hotel
Needs improvement, parking expensive.
June 20, 2016
Rated 4 out of 5 by CoffeeLover02 Walking distance to Disneyland Anaheim
My family and I enjoyed our stay here. The Club Lounge was particularly great, where the staff are most attentive.
Disneyland Resort is walking distance from the hotel.
Will definitely stay here again when we return to The US.
June 14, 2016
Rated 3 out of 5 by Marydog Some good some bad
My wife and I stayed with you for two night from 05/29/2016. Our initial contact was when we in desperation, phoned you for assistance from outside Los Angeles airport. The Shuttle company our agent had arranged for us were not responding. Your staff member whoe name I cannot recall put us through after a lot of effort.We were greeted warmly on arrival. My comp'aint is that the benefits of your SPG rewards program were not explained sufficiently well.this resulted in us finding out on leaving that we were charged with two amounts of $30 for the Ye of the free continental breakfast room. after complaining we were eventually promised a refund immediately.I tell await this though taxes were an additional amount we did not anticipate.
Finally on the last day as we awaited our transport, the man in the bar near the lobby was rude when I told him politely that he gave me incorrect change.
These two matters apart, staff and facilities were excellent to us.I would like assurance that our refund doe happen soon as it was from our debit card and restricted our shopping on that last day ignificantly.
June 3, 2016
Rated 2 out of 5 by YCT0827 Noisy Room
We stayed in Room 1414, luckily, only for a night. The front desk told me I got upgraded to the highest floor due to my Starwood status. Bad upgrade. The room is adjacent to the elevators and also next to Club lounge. It is hands-down the noisiest possible combination. When we entered the room, we already heard the elevators going up and down. This hotel is next to Disneyland and it was the start of summer break ... so the elevator traffic was crazy busy. We gave it the benefit of the doubt and said maybe night time would be better. NOPE! I woke up several times during the night. Early in the morning, people in the Club lounge started to drag the chairs around .... My husband and I didn't have a good night sleep at all. Can't say enough about the poor noise-proof room!
June 3, 2016
Rated 1 out of 5 by JoAnn Worst Sheraton/dirtiest Club Lounge ever
Poorly trained staff and worst/dirtiest Club Lounge ever anywhere. The plates were sopping wet with food particles on most plates. Hostess said "not all are dirty, they're just stained". Couldn't eat on those plates and silverware almost as bad. Trash on floor, food spilled all over on counters.
Second issue - at 8:45am, the housekeeper opened the door while we were dressing without knocking at all or saying "Housekeeping". When we tried to advise her we were checking out at 11am, she pretended not to speak English.
Worst Sheraton/worst Starwood property ever.
May 22, 2016
Rated 3 out of 5 by Mike9898 Great availability, but service needs improvement
As an SPG Platinum member who travels a lot for business, I've almost always had great experience at all SPG properties, no matter the tier. I was a bit disappointed at the features and the level of service at this Sheraton property. I had a short one night stay where I was only looking for three things but had trouble with each of them:
1. Functioning wifi: was unable to connect with by my laptop and phone. After being transferred serveral times and working with helpdesk for an hour, they were able to get my laptop online, but stated I'd have to go through the same process to also get my phone on wifi. I decided to pass.
2. Decent breakfast in the lounge - food in the lounge needs to be better. I was actually kind of shocked that there was no hot food in the morning. Just pastries, fruit, cereal.
3. Responsive staff - I was informed that the staff would call me when my room was ready, but I never received the call. When I returned a few hours later to ask, I was informed that if I wanted to get my original room, I would possibly need to wait until 4 PM, as another platinum member hadn't checked out yet. I decided to take a room on a non-club floor instead.
Overall, the hotel was ok. It was clean, spacious, and just fine for a short business trip. It is unfortunate that this snags kind of soured the experience.
May 11, 2016
Rated 4 out of 5 by Kelley11 Perfect location for Disneyland.
Gretchen was fantastic upon checking. Very sweet at offered advice for Disneyland. And Alfredo was friendly at checkout. Great proximity to Disneyland. We were able to walk easily there and back. My kids needed a nap midday so this hotel was perfect. Roma were comfy and nice. Highly suggest staying here for a Disneyland trip with the family!!!
May 5, 2016
Rated 5 out of 5 by JJ16 Receptionist
Carlos the front receptionist greeted my family and me at 5am and went out of his way to take care of us making the beginning of our stay over the top, appreciate it and thank you..
April 26, 2016