Rated 5 out of 5 Amazing Front Desk Staff
I stay in hotels frequently. I happened to stay at this hotel two weekends in a row. Alexis and Michael at the front desk were not only two of the most friendly and courteous desk attendants, they remembered me, welcomed me back and made my stay enjoyable. When you are a frequent traveler, it can get tiresome. I look forward to my next stay at this hotel and seeing these two employees.
May 24, 2015
Rated 5 out of 5 by Midwest71 great location, friendly staff!
Great location to Convention Center (our cheer event was at) as well as a 15 min walk to Disney. Quick access to grocery marts, restaurants, some shopping. Hotel staff were helpful and available, nice restaurants (Steve was awesome at Overland Stage Grill ) and good food! Only wish the elevators were working properly as 1 was mostly out of order and the hotel was booked. Also our room smelled strongly of cigarettes when checked in, and maid should have told front desk and deodorized it.
April 14, 2015
Rated 4 out of 5 by TravelinMomFromCA Disney Fun
Have stayed here before and enjoyed the proximity to Disneyland and the ability to watch fireworks from your room. This time we upgraded to club level and we really enjoyed the club level amenities a lot. I asked for a quiet room and that is what we got. The staff here are great, especially the maintenance, housekeeping and food/beverage staff. Front desk is merely average, which was my impression the last time we were here. The rooms and central HVAC system are not up to today's standards, rooms are very small but this is not the hotel staff's fault. They do their best with what they have. The pool area is also small, especially with a lot of convention folks staying at the hotel. But a great value for the location, especially the club level rooms. The free wireless and bottled water for SPG members is appreciated.
April 13, 2015
Rated 2 out of 5 by SalMal89 The Welcome
The property is beautiful, but felt that the quality of my check-in was not up to Starwood Standards. It was a last minute reservation that I booked and I was happy that there was a StarHot rate available for this Sheraton. I arrived almost around midnight and the associate greeted me with a welcoming smile as I waited to be checked- in. After my reservation was pulled up, it felt as if there was a change in the agent's attitude. I don't know if it was because I worked for the same brand and I didn't need to be treated like a guest because I know the procedures of a check-in or if it was because it was late and the agent just wanted to get me on my way so that I would stop wasting his time. I didn't ask for any upgrades or any discounts or give any notation that I wanted any of that. I just felt that it was rude that I was given an Accessible King Bed when I booked a Regular King Bed and was not informed that there was room type change. Yes, it was a King bed, but if I wanted to book a room with a roll in shower, then I would do so. My key card was missing the rate and the date of my check out on it. There was no other info given about the hotel expect the charges for parking and where to park. I don't know if this is normal for that particular associate to treat other employee from other properties a certain way because of the low rate, but that shouldn't determined the level of customer service given to a guest.
April 13, 2015
Rated 3 out of 5 by sidchris service is bad
Underwear and shorts left from previous guest. Valet service is slow and are pretty rude. Front desk seemed under staff but very bored. He handed me keys and the hotel is kind of confusing. Had to find my way to the elevators! The check in agent didn't engage in a conversation and neither did the check out agent.
April 10, 2015
Rated 2 out of 5 by Denine Not Worth the Cost
We chose a 4 star this time to see if we were missing anything. We usually stay at 2-3 star hotels as we are only there to sleep and away during the day.
There was nothing to impress. They regulate the room temperature on the whole floor where we stayed at 70 degrees... we almost died of heat exhaustion. They had to bring us these two very small fans as we couldn't adjust the temperature... it was terrible!
I called them twice before our trip to as about any possible extra charges, so I could properly budget for our trip. They promised no additional charges other than rate I was given. However, first thing they did upon our arrival is charge us an additional cost for parking!! OH MY GOD!!! Very Cheap Shot! We will not stay there again.
March 20, 2015
Rated 5 out of 5 by Deanne2014 Always a Great Stay!
We stay at this hotel at least twice a year, that alone speaks volumes. Staff is great. During this stay, we had a slight mix-up during construction and had to change rooms, Warren made this process so fast and pain free. Kids loved the room change and the trip was, in their words "the best ever!" Would definitely recommend this hotel, safe and clean! All staff is friendly and goes out of their way to make your stay enjoyable!
March 16, 2015