Rated 1 out of 5 by CD2016 Disappointing experience after great previous stays
We booked this hotel and were looking quite forward to our stay as we have stayed here 3 previous times and loved it. Unfortunately this experience wasn't as pleasant as our previous stays.
I completely understand that hotels do not pick who stays at their hotel but they do control how they react to situations. The hotel was extremely loud at all hours of the day. After complaining we were moved for the last night of our stay and they comped our room, which was nice but it did not make up for the 3 hour sleep we got the night before and the fact that we were completely exhausted for what was supposed to be a long day at Disneyland. We ended up cutting our Disney day short as we were too tired to continue to walk around the park. The pool was a party zone as early as 7am and although the sign clearly states 'no outside alcohol' it was not being enforced. I was quite disappointed in how the hotel handled the whole situation.
The only reason I would consider recommending or staying here again is because of our previous experiences.
I am so glad we did not have our children on this trip. I probably would have checked out of the hotel early if they were with us.
September 20, 2016
Rated 1 out of 5 by Canadian93 Disappointing
If you want a *family* hotel as they advertise - pick somewhere else.
First room - not even cleaned. I do not mean staff did not vacuum etc. - I mean bed was just slept in, soap bars still in the showers/by sinks and the band aid on the floor was a fantastic touch.
Second room - much better but we were told it was facing Disney and not the pool. Given the amount of guests here - having a room by the pool and the noise is a welcome relief. This room I suppose at least was clean.
Pool area - complete joke. Now you can not pick your guests but certainly the hotel should be able to monitor behaviors. Why put up a no smoking sign when your staff hand out matches to guests to light their smokes - and to distinguish the butts in the trees I suppose is a way of recycling. No outside booze allowed - nah - that is just a sign. Just toss the empty cans/bottles into the trees. Clean and safe area around the pool - well with cigarettes/empty cans and bottles/towels every where - yeah I wouldn't say *safe*. My six year old learned a lot - pretty much on how NOT to act in public so I suppose I should say thank you for that learning experience.
Extra charges to my VISA - you bet - no problem. Now that I am gone - can't even fight those off. Hope that goes into the company coffers.
Sheraton - get a grip.
September 19, 2016
Rated 5 out of 5 by Verified Reviewer Amazing Stay (Even w/o Children)
Great Location! Great Bar! Food Was Amazing!
We do not have children but had a great time at the hotel and all the amenities!
September 12, 2016
Rated 5 out of 5 by rebecko So impressed
I was honestly really nervous about the mixed reviews of the hotel, but I enjoyed my stay. It was a phenomenal value. The pictures of the pool don't do it justice and the tiki bar is a great touch. The hotel grounds are very lush. I also really loved our room. Very clean and comfortable. Finally, the staff was super friendly from check in an throughout the stay. I'd suggest springing for the club level. WIth all the complimentary drinks, coffee, and food I think we got our moneys worth.
September 10, 2016
Rated 5 out of 5 by Marcsos Love my stay
Great time rooms up to our expectations enjoy your facilities request late c/o and it was granted thank you for that
September 2, 2016
Rated 5 out of 5 by FromCanada The hotel for Disney vacationers
Since I prefer to have my information short and to the point...
1. Only 10 -15 minutes away from Disneyland
2. Clean rooms
3. Friendly, professional, responsive service
4. Kid friendly (pool and wifi)
5. Excellent concierge service
6. Excellent check in/out
7. Amazing staff - (Staff mentioned how well they were taken care of by Sheraton - in my books, this capped my experience)
8. Did i mention how close we were to Disney??
9. Now for the improvement suggestions: In house spa for massage services would be great for the long days spent walking in the Happiest Place on Earth.
I would and have recommended that any future vacationer to stay at this hotel, if they want to enjoy their vacation.
Thank you for helping make my stay and the kids vacation a great experience.
August 30, 2016
Rated 5 out of 5 by DisgruntledPlatinum1 Perfect for a family vacation at Disneyland
Exceeded my expectations for a vacation at Disneyland. Staff were courteous. Service was excellent - front desk, housekeeping to Sheraton club lounge.
Would definitely stay here again
August 28, 2016
Rated 5 out of 5 by Vicki99 Excellent staff
I failed to write a review upon checkout August 5th, but want to make up for that oversight. This was our fourth stay at this property and, thanks to the evening front desk manager we will make many more visits. Facility is nice, staff is wonderful and location can't be beat. 10 family members are heading to SoCal for a mid-October visit and are all staying at the Sheraton Park at my suggestion.
August 25, 2016