Rated 3 out of 5 by EdTheRed Average hotel
Excellent location with bus transport to the park, although this was public transport and not hotel. We stayed in the club floor and although the lounge was very small it was functional.
The cleaning staff weren't very good often forgetting towels and toiletries. We returned at 3pm from the park one day and the room was not done. Not good when you have children and want to rest before going back to the park.
A lot that could be improved but worthy of its average rating. Would recommend to stay purely on location.
July 18, 2014
Rated 5 out of 5 by 2114thegirls You are the Best
You never fail in any part of services provided. The staff is always very accomodating, friendly, and professional. I had a long day before i checked in and when I got to the registration desk I found myself saying "It's good to be home".
Thank you very much.
November 4, 2014
Rated 1 out of 5 by disneyphotogirl Not Happy!!
I would have given this review an average overall rating because we weren't happy that the carpet in our room was stained and that there seemed to be an issue with the A/C- but after what happened the morning we checked out- I have to say that our experience was completely unsatisfactory. This is the reason why:
The biggest disappointment was when we received the bill under the door, found that an internet charge was on our bill and then I called to ask about it. We never used the internet- in fact we didn’t even bring our computers with us. When I called this morning to ask about the charge, it was implied that I was lying. Really???? Are you kidding me??? I was told by the front desk that internet access was used at 11:00-something that night. There are so many problems with this:
1- Like I mentioned, my husband and I didn’t even bring our computers. When I mentioned this to the front desk I was asked if we had cell phones. I said that we did and was told that the internet could have been accessed from our cell phones. I told him… no, we didn’t, because…. (see point 2)
2- At 11:00- something that night (when the internet was supposedly accessed) we were still at Disneyland and did not even return to our rooms until 12:45 in the morning.
3- Upon check in, we were NEVER even told how to access the internet.
As the conversation progressed (after telling him that we weren’t even in our room at the time the internet was used) he became accusatory and his tone of voice changed to being extremely rude. He then told me that he would “just this one time” take the charge off of our bill but that the only way the internet charge would show up was to log in using the room number and our last name…. which again was news to me since NO ONE EVEN TOLD US HOW TO ACCESS THE INTERNET!! I don’t know how the charge showed up on our charges, but to sit there and basically call me a liar when there is such thing as… oh I don’t know… computers messing up, people hacking in, etc…. is completely and totally unacceptable!!!
September 30, 2013
Rated 1 out of 5 by Paulpnz The terrible reception staff SPG emmploy
I booked this hotel using an internet provider, i tried using your site but the difference in price was to much. When i booked in the first thing reception told me was they did not have to honour my booking for a room with 2 queen beds because i had not booked direct. I was travelling with my wife and daughter. Then quit strongly told that they would ignore my starwoods preferred guest card because i had not used your web site. We where then given room 201 which is directly over the "pump room" the noise all night was terrible. They grudgingly moved us the next day, telling me " well the room opposite have not moaned" they where the most unhelpful reception staff i have ever met. When we asked for coffee because none was left it never appeared. The hotel is a joke!
August 18, 2013
Rated 1 out of 5 by NoRespect Ignored, overcharged, and no help.
At checkin, I was the only one in line and yet stood there for 5 minutes before anyone asked to help me. I was charged for parking on the grounds of MY hotel. I carried my own bags up and down elevators, one of which was out of order, and wasn't allowed a bell cart to help me with this. We walked a mile each way to Disneyland because there was no free shuttle. We eat snacks because there was no continental breakfast. My gripes were disputed at checkout, and my final Visa charge is now higher than the checkout amount.
March 28, 2013
Rated 2 out of 5 by DAZ135 Issues with cleanliness
We chose this property based on its proximity to Disneyland, which is easily within walking distance. While our room was on the opposite side, the rooms facing the park do have a nice view into California Adventure, and I imagine a nice view of the park's fireworks.
The room itself was reasonably comfortable, but I had serious doubts about its cleanliness. This was because the very first thing we discovered upon entering the room was a pair of underwear left on the bathroom floor by the previous occupant!
I had the front desk send housekeeping to re-clean the room, but then I wiped everything down myself. I couldn't wipe that memory away, but I felt a little more assured after cleaning the room myself. Which admittedly is not what one expects to do when staying in a hotel.
December 13, 2012
Rated 4 out of 5 by mommyof2toddlers first meeting set everything
For the duration of our stay everything was good EXCEPT the lady that helped me when I first checked in. It was myself and my two toddlers checking in at 8pm (after a fun day at disneyland). A forced Hello and a rude and sour face was all I got the entire time. And when asked about Valet and self Park (I did valet park when we arrived), she reply with one word answer. No help, no comments, no concern if we were okay or need anything else. ..With that kind of attitude why bother. I maybe new SPG member but my husband is a long time member and the only reason why I signed up is because his in the service and I sometime need to book a room for myself and our kids while his away. And if this is how we get treated while his away then why do I even bother!!! She ruined my night!!!
June 20, 2013
Rated 5 out of 5 by sienna68 Great family hotel
Had a wonderful time at Sheraton. Rooms were great and pool facilities excellent . Good location, walking distance to Disneyland and restaurants.
November 5, 2014
Rated 5 out of 5 by TERNG Impressive SPG Disneyland Area Hotel
Hotel with Awesome location and great SPG Elite members recognition. Hotel is extremely well prepared for Platinum members arrival. Extremely value for money either paid or redemption.
Absolutely impressed with every hotel staff from bell to house keeping. Especially Ms Alora from front desk and Ms Alice from tour desk. They are extremely customer oriented and mature in their roles.
Excellent location with great gym and pool. Even Starbucks.
Will definitely return again and recommend this hotel
December 22, 2012
Rated 5 out of 5 by Silletti Walking distance to DisneyLand
My wife and I are Starwood members so we make it a point to stay at Starwood properties. We've never been let down and our recent stay here was no exception.
The hotel is spotless! Our room was spotless and comfortable. The grounds, with pool and jacuzzi, were very well maintained. The staff is very kind and responsive. Our room safe was broken; it was fixed within 5 minutes. Plus, a huge advantage, you can literally walk to DisneyLand and California Adventure (with the new Car Land attractions!)
June 30, 2012
Rated 1 out of 5 by DLCFam Unable to Sleep
The plumbing in the 9th floor is pretty horrible. The whole night we heard flickering and other weird noises when people took showers. I would not stay there again, only if I were to plan on staying up all night. And, when we pulled out the sofa bed, we found cereal flakes inside the bed. We had to call Guest Services to come replace the sheets, and that took about 15-20 minutes for them to come up and change them. Not good timing when you're coming back exhausted and all you want to do is sleep.
July 1, 2013
Rated 3 out of 5 by regularguest25 Overall fine and comfortable place but not without a few concerns
I stay at this hotel pretty frequently. One time, I was checking out and asked if I could leave a bag with the guest services over the weekend since I was coming right back the next Monday. I was traveling over the weekend and it would've been really nice not bringing all of my bags. An employee at the guest services told me that it's a liability for them to hold my bag over night and wouldn't even flinch.
I've stayed at many different hotels and all of them always gladly stored my bag when I asked. This is a very common experience and I was very disappointed by the way the employee talked to me and wouldn't even think to accommodate a regular guest like myself. My experience with the rest of the staff has been very positive. Staff members are the club lounge are excellent and very friendly.
April 3, 2014
Rated 5 out of 5 by dualpurposetravel613 What a comfortable stay.
The room was super clean. The view was great. I was very glad we stayed here. There was a girl that checked us in that was an unfriendly moron and screwed up our bill, but everyone else from bellman to housekeeping and all the other front desk people were professional and helpful. The other front desk people immediately fixed the billing problem as soon as the one girl was off so it wasn't that big of a deal. The conference center is close and Disneyland is close. We had a great stay. 5 nights.
August 23, 2013
Rated 5 out of 5 by Steven1566 I stay every week
Since August of 2012, I've been staying at the Sheraton Park Hotel almost every week. The staff there have become good, reliable friends that always go above and beyond to make me comfortable. The always anticipate my needs and fulfill them without me even thinking of asking.
Warren, the front desk supervisor on Monday nights, is always wonderful to deal with and has gone above and beyond for me numerous times.
If you need a quality hotel close to Disneyland, or even just in the OC, go here.
May 13, 2013
Rated 4 out of 5 Had a great stay with bad room service
Aside from the outdated design, compared to some of the other hotels around, this hotel is wonderful. The only thing that came as a shock was the room service.
We had ordered room service at 9 pm. (Nothing spectactular, just a salad and some nachos). when we received our food at 11pm (two hours later) the nachos were warm at best; the dressing in the salad tasted old, almost sour; and we were overcharged by 30 dollars...
This was a display of absurd service. However, after walking down to the front, it was apparent the employee cared much more than the room service team. Speaking with him, he listened, was attentive and ended up company the meal we didn't actually eat. This was a nice gesture, Yet in summary, this whole experience sheds light on a huge opportunity for the hotel: Room Service.
August 16, 2013
Rated 2 out of 5 by GMan This hotel needs better service.
I arrived at the hotel at 12:25pm. There was only one clerk helping a couple in front of me. The couple had a lot of questions and then there was another person behind me. We both notice the guy at Guest Services just standing there and the lady at Disneyland Information just sitting there. I finally made it to the clerk at 12:40pm and she did apologize for the wait. The next day I was at Disneyland from 9am-3:30pm. I was shock my room was not made and towels were still on the floor. The maid came before I was going to complain to the front desk. She says it would only take her 22 minutes to clean my room. I had to go downstairs to the lobby and wait until she finish. I spoke with her supervisor who knock on my door later on to see if my room had been clean. She apologize for the inconvenience.
June 7, 2013
Rated 5 out of 5 by MaryPoppins Great Location & Outstanding Club Room
Front desk check in staff were efficient and friendly. Extremely clean and comfortable bed. Great location to Disneyland. Great balcony with a view of Disney parks including fireworks. Delicious and bountiful eats throughout the day in the Club lounge. Free beer/wine at times other than 5 to 7 in the club room would have been nice though! Pool area is nicely landscaped with lots of palm trees - it felt like a tropical oasis. Pool is a good size and big enough for lap swimming. Jacuzzi is nice too. In-room coffee pot and fridge were convenient and very nice to have. Our club level room did not have a microwave, which surprised me, so it made it tricky for cooking our instant oats at 4am prior to the Disneyland half marathon (hot water through the coffee pot didn't work too well). Overall - great hotel - I would definitely stay here again.
September 1, 2014
Rated 3 out of 5 by lilyflower hotel was ok
The rooms were spacious, liked how the bath was separate from the vanity. The sheets were stained, dirty, the down comforter was stained dirty. Good thing it was just me staying in the room as I went ahead and used the other bed which was fine. When you see that it really make s one think what else is dirtly and makes the stay very uncomfortable. I travel a lot for work and this has got to be one of the worse stays due to the dirtyness of the sheets/blankets. Disappointed.
September 19, 2012
Rated 4 out of 5 by Sandyinsm Anaheim Visit
My stayed at the Sheraton Park Anaheim exceeded my expectations. The front desk staff were professional, quick and thoughtful. I am a Platinum SPG Member and was upgraded to the Club Floor. I became ill overnight and Sandra in the Club Lounge was very thoughtful assisting me twice to prepare a few items that would help me feel better, including obtaining one item that was out of stock in the Club Lounge. I would definitely stay at this hotel if I were in the area again.
March 1, 2014
Rated 3 out of 5 by Bobby461 Average
This hotel is situated close to Disney, approximately a 10 minute walk. Staff was friendly and rooms were average for a Sheraton hotel. Balconies are wonderful and allow some privacy after the kids have gone to sleep. I was left with a bitter taste however after I discovered that the internet charges were per device. We had 4 devices connect in one day and charges for each device, this certainly adds up. Typically fees are posted in the room or on the login screen which they were not. Also I am used to free internet based on my travel frequency and/or a minimum of 3 devices per charge. I was really frustrated that these charges were hidden. I spoke with the front desk and had 2 of the charges reversed but still paid the equvalent of 1 month of my highspeed internet at home for this 2 days stay. Sheraton you can do better.
October 19, 2012
Rated 2 out of 5 by James884 Rude consierge
Good thing wifi is free for platinum members. Worst wifi of any hotel I've been in. Also while other hotels are making it easier to connect personal devices to their TVs, this hotel disabled all input ports. When I commented on this to the concierge, I was told " well you are the only one who has had a problem with this" - nice attitude!! Front desk staff was very nice and helpful. Also room service was awesome!!! Too bad the negatives out weighed the positives.
December 10, 2013
Rated 4 out of 5 by T2Steph Two areas of improvement required
* Internet fees: Internet was included in our package, however it was systematically charged to all the participants invoices. Had we not checked the invoice carefully, we would have had to pay for the Internet twice... This is not very professional.
* Meeting room: we booked a meeting room for two days and the first day the meeting was almost in the kitchen. The location was not very nice for a business meeting and there was a lot of kitchen noise all the time.
February 11, 2013
Rated 1 out of 5 by wendy76 Poor Air Conditioning
The room was hot. I requested engineering inspect it and was told that there isn't anything you can do about it except keep the windows closed. Came back after a day and the room was still hot. Requested engineering inspect it again, this time it was serviced and slightly better. The only recommendation I got from engineering was to see if I could switch rooms once the hotel emptied. This was the worse hotel I have stayed at in Anaheim. I will not be returning.
September 3, 2013
Rated 2 out of 5 by kkkkkk dont stay here
-didn't have our room that we requested with a king bed so put us in a handicapped room
-bathroom floor was dirty with hair everywhere
-roomservice took our order..called to confirm our order and then brought the wrong thing
-walls were super thin we heard EVERYTHING that was going on in our hallway/rooms nearby
-stayed in Sheraton's before and have never had this type of expierence
-oversold there parking lot so people were making there own parking spots
April 14, 2013
Rated 5 out of 5 by jazz9999 Excellent - would stay here again, anytime!!
This Sheraton was a perfect complement to our Disneyland vacation! Easily accessible to the parks, friendly staff, great views from higher floors -- but the best part of the stay was the comfort. Even the rollaway bed was exceptional! The only thing that we didn't get to try was the pool (due to weather), but it looked gorgeous. Both restaurants were above average, too! Easy access to parks via easy-pay bus that stops right in front of hotel, or by foot.
January 2, 2013
Rated 1 out of 5 by Catherine Challenging times
Delayed due to weather in Chicago, my husband attempted to check-in under our pre-paid reservation. While the reservation was honored (albeit grudgingly!) the front desk would not acknowledge SPG status until I arrive (such as a parking permit) which is out of my control. I've had similar problems with professional courtesy via both Alma and Esperanza....solved when I raise the issue to the concierge, but this is last time we will stay at this property.
January 6, 2014
Rated 4 out of 5 by Bertolina Great hotel
I found this hotel to be very comfortable, quiet, and well maintained. I did have some issues with housekeeping. They were not good at replacing items they had removed - coffee, washcloths, and ice bucket liner. This was a daily occurrence. I went to the concierge to request more washcloths and coffee. He said he didn't have any. His call did not result in getting those items delivered.
September 7, 2014
Rated 2 out of 5 by OttawaFamily2013 Tired Hotel & Staff
I could blame the staff apathy and ambivalence on the fact they were working on the holidays but the state of the facility could not have the same excuse. Air conditioning in the room did not work for 3 of the 5 nights we were there. We asked for 2 pair of slippers (because the carpet was so dirty) but only received one..... We had other service issues but you get the idea. The only positive about this hotel was the proximity to Disneyland.
January 1, 2014
Rated 3 out of 5 by NavyChief Average Hotel; No SPG Recognition
Spent one night here. Check in was fast but no mention of Starwood Platinum status, other than when the desk clerk handed me the Platinum key card envelop, saying "I guess you want the 500 points?".
Room was a regular room; no suite upgrade, even though suites were available. Room was on the Starwood floor with club access. However, keys did not work in Club Lounge. Called front desk and then said come down and get new keys. I went down, and continued walking out the door to Morton's. Much better drinks!
Parking is $21 per night. A bit much, I think. You are within walking distance of Disneyland, or for another fee, there is a shuttle that runs often.
Breakfast at Molly's Kitchen was good. Several breakfast items which should satisfy everyone.
If you are traveling with your family and Disneyland is your destination, this is a great location
May 12, 2012
Rated 5 out of 5 by Dawn66 Perfect for a Business Trip
We were attending the CHA 2013 so the location was perfect.
We booked Club rooms so that we could make use of the Club Lounge after the show but one thing I would like to have seen change was children in the Club Lounge as it was only small and there was not room to have a family with 2 or 3 children. There were several families due to the proximity to Disney but maybe the Sheraton should review their policy on children in the Club Lounge.
January 17, 2013