Rated 4 out of 5 by 505
Rated 5 out of 5 by JJ16 Receptionist
Carlos the front receptionist greeted my family and me at 5am and went out of his way to take care of us making the beginning of our stay over the top, appreciate it and thank you..
April 26, 2016
Rated 1 out of 5 by Azy66 Worst costumer service ever
I've never seen such rude bhavior of any person in last few years. Receptionist charged us for parking which was suppose to be free. When we wanted to talk to front desk manager we found a very nervous rude person that wanted to Kick us out from the hotel. I wanted to show him our reservations email which has been written on that ," complementary parking for each room but, Deniss, front desk manager, even didn't want to see the email. This means he knew that and wasn't nesesary to see the email.
I never ever choose Sheraton again.
April 26, 2016
Rated 4 out of 5 by Bdizzy Comfortable hotel, great location
Staff was friendly, room was nice, they gave us a complimentery upgrade. Loved that it was walking distance from the park.
April 13, 2016
Rated 3 out of 5 by DocLove In a pinch it will do
I stay here occasionally when my preferred hotel down the street is full. Its ok except for the front desk morning supervisor. She will always say no upgrade and your room isn't ready and won't be for several hours. She says the same every time no matter day of week. Even when you are there 1-2 nights.
If you press her you'll get a room by the elevator or ice machine- she's done it twice to me and I'm a lifetime platinum member.
Rest of staff is pleasant but I don't like starting off poorly.
Easy access to Disney walking 10-15 minutes or on bus which stops outside hotel.
April 11, 2016
Rated 5 out of 5 by Lizrod01 Thanks for Accommodating Us Veronica
We were going to Disneyland and decided to stay at this property short notice. Veronica warmly greeted us and was able to check us in early which was so helpful to us. She provided us information about the shuttle to Disney and was very helpful over all. We appreciate her warm welcoming service and the fact that she took the time to make our check in an experience. Overall staff is very nice as well. Thank you.
March 2, 2016
Rated 5 out of 5 by MoniqueYvonne Wonderful place great location
Perfect place to stay.
The location was great and simple walk to the parks.
March 1, 2016
Rated 5 out of 5 by MLD31 Another fabulous year at the hotel. Lounge staff continues to be fantastic!
We attend a huge conference at the Convention center every year for the past 14 years, 8 of those are at the Sheraton Park Hotel. Hotel is also sold out during the time but the staff works so hard to make it seamless. Lounge food is OK but the staff makes up for it!! Same staff for a while now and they are ALL fantastic. Shout out to Naz and Sandra who also make us feel so welcomed. Alma at the check in is great as well. Thank you for your dedication!
February 28, 2016
Rated 2 out of 5 by Kevin328 Poor SPG recognition. Request 4pm late check out and only 2pm was given
Stayed in this hotel at least 15 nights in the past 13 months, hotel has never given 4pm late check out as a SPG platinum member.
February 24, 2016