Rated 5 out of 5 by debke Amazing staff
I stayed at the Sheraton Park Hotel in Anaheim for three nights for an industry conference. I was blown away with the service and staff. I travel for three to four conferences a year and this was by far the most consistently professional service I have experienced. From the conference staff who set up, cleaned up and served meals to the bar tender at night and the wait staff in the restaurants, I was just amazed! The woman at the Disneyland desk was never without a smile. Everyone was a consummate professional and responded to all of our needs. I would definitely schedule future conferences at this hotel!
November 10, 2012
Rated 2 out of 5 by jen357 did not meet expectation
Really not up to normal Sheraton standards. The hotel was very noisy; a mix of families for Disney and large conference/business meeting groups; on one day housekeeping did not complete the room - bed left partially made; experienced the same evasiveness I had seen noted on other online review about the shuttle to the Disney parks; eating in Molly's for breakfast glasses were dirty with clearly visible food residue on them and was refused a clean replacement - was told glasses for juice were all dirty and only option was a Styrofoam cup. Door entry system using room card did not work at night.
July 20, 2014
Rated 4 out of 5 by Sunflower49 Air Conidtioning
Upon arrival and entering our room, we could tell that the room was warmer then it should be. The outside temperature was in the high 90's and the humidity outside was very high!,
We tried to adjust the thermostat, but it would jump to 50 and then back to 71. In fairness, we did not call the front desk. Our intent, was to talk to front desk in the morning, but with 2 small children and trying to get to Disneyland we forgot. That evening we talked to the front desk and he asked us to check our room and if it was not comfortable please call. The room was cooler, but in the morning we could not move the thermostat to raise the temperature , because one it was too cold.
There was something wrong , but we never were told what the problem was.
September 21, 2014
Rated 5 out of 5 by SecondHome Friendly staff and GREAT Service and Food. Very Clean Hotel.
We recently stayed again at The Sheraton. This is like our home away from home. My husband and son and myself enjoyed our stay and the entire staff is so friendly and helpful.
We enjoy the meals at both Molly's and The Stagecoach Robert and his father, Robert at The Stagecoach are very friendly and make us feel like family. Alice is a gem. She is very helpful with what to see and where to go in Disneyland. We enjoy her very much.
We will return in spring again and see you all then.
Have a very Blessed Christmas and Happy New Year to each and every one of you at The Sheraton.
Lou, Mary, and Kevin
P.S . Room 136 is the room we always have and it is like home away from home.
December 21, 2012
Rated 3 out of 5 by Teresa822 For a conference
I was staying for a conference. When I called to book the room under the conference name I talked to 6 people and no one knew what I was talking about it. So I just went ahead and booked it under best rate. Which actually was more expensive than the conference rate, When we got there, 2 ladies in our group got $50 hotel gift cards because they were with the conference. We didn't because their employees had no idea how to book a room.
The second night I was there I got very little sleep because they booked a room with 8 20 year old partying until 1am next door to me.
Molly's cafe was excellent! :)
February 10, 2013
Rated 5 out of 5 by brian89 Great!
My girlfriend and I was so happy that we were able to check in so early and without any extra fees. We were coming in from San Francisco on a 1 day getaway to LA california adventures and we arrived around 5:30am. The guy at the front desk was very understanding and found a room available for us right away. All we wanted to do was settle in, sleep for an hour and head to the park. We got exactly what we wanted and on top of that the beds were one of the best hotel beds we slept in. Slept great! Our 1 day unexpected getaway was a success because of the accommodation we receive from the hotel!
October 7, 2013
Rated 5 out of 5 by Akunga Great Hotel!
We were given a room on a high floor facing Disneyland. The room was very spacious and spotlessly clean. The interior of the room felt fresh and we felt really cozy & comfortable especially after a very long day @ Disneyland (15 minutes slow walk away).
The staffs were very approachable, warmth and always willing to assist with your enquiries.
The coin operated laundry room was kept clean and 'odorless'. A suggestion is to extend the operating hours longer as most of the Disneyland going guests will only reach the hotel late in the evening.
The hotel did not disappoint us and should we ever visit Anaheim again, this hotel will be our first choice. As the saying goes, first impression lasts.
June 21, 2012
Rated 5 out of 5 Room great, staff better
When we first arrived the reception staff was great. We were excited about our weekend and they immediately picked up on our mood and joined in. The room assigned was great but I thought I had asked for park facing, so I went to ask for the extra bonus - and was immediately given a new room - just as the fireworks started. Main street is the best place to watch the show but the 14th floor of the Park may be second.
The gym was clean and modern, the pool relaxing and the cleaning staff efficient and friendly. Room service was tasty and quick.
Loved our stay and will be back - hopefully soon.
May 24, 2012
Rated 4 out of 5 by Lizabeth Convenient Location, But No Wifi Access
I enjoyed my stay at this hotel, which was convenient walking distance from the Anaheim Convention Center where I was attending Vidcon. Also walked to Disneyland for a day trip. I made use of the shop / breakfast restaurant located on the premises, which was great to have. The staff was friendly, and the facilities were very nice. I especially appreciated the free bottled water which was replenished daily. The one negative was that I was unable to get internet access. Apparently it was only free in the lobby, not in the rooms, and when I tried to get access I was unable to log in. The staff was not able to resolve this issue, and I was forced to go over to the convention center for internet access.
August 10, 2013
Rated 3 out of 5 by SamyG Dirty Bathroom
My stay would've been better had my bathroom been clean and if the pool were open. The showerhead was so filthy with lime scale, that water didn't flow out of it properly. The bathtub was dirty, as if it hasn't seen a sponge or scrubdown in a long time. You can feel & see the soap scum build up. Even the nozzle was broken so when you try to adjust the water temp to warm, it kept turning back down to hot. I went to use the pool during the pool hours, but they had closed it for cleaning.So, I paid resort fees for a pool I couldn't even use. Other than that, my bed was super comfortable.
September 3, 2013
Rated 3 out of 5 by nick50 staff at front desk
realy disappointed with many features of the property. The front check in person was good. no one to handle the platinum check in guests. waited longer than the non elite guests. The front desk staff did not follow through on my requests for emailing folio etc. room was average. not adquqate hours in club lounge. club lounger overtaken by a party for golden globe awards for several hours sunday. not fair to the rest of us who wanted to enjoy the lounge as well. they had ordered dinner there for their party. if the room were huge...no problem. however, the space around TV is too small.
January 16, 2013
Rated 1 out of 5 by Lisa1973 Worst Stay Ever
Without a doubt my worst stay ever at a Starwood Property! Where do I begin?
No doorman to help us with our bags, guy at checkin was less than helpful, no upgrade (although platnium member), once again no help getting our suitcases to our room, small room, dirty bathtub, broken TV, kids playing soccer in the halls @10:30pm, told there was a shuttle to the park but there wasn't, following night had to ask all the teenagers having a party on our floor to stop, mix-up will our bill that need fixing and the list goes on...the only positive the whole stay was the staff in the club lounge.
May 30, 2012
Rated 4 out of 5 by Runningwithdisney Wonderful staff service!
From the minute we walked in we received great service. We arrived early and our concierge room (which we had reserved ) was not ready yet so Veronica at the front desk gave us a key to the club lounge so we could gets some refreshments and rest until it was ready. This was just what we needed. The bell service ( sorry can't remember his name - young man) brought up our bags right away and set them on the luggage stand instead of just leaving them at the door.
Room was a little dated but housekeeping did a nice job of keeping it clean.
September 2, 2014
Rated 5 out of 5 by BJK0912 Disneyland
I stayed here for four nights with my family including two four year olds. The location is great, less than 2 blks to the Disney entrance, the amenities including the pool, snack shop and business center more than met my expectations. The snack shop was great for a quick and very affordable option for breakfast. Parking was easy in and out and affordable. The hotel and room was very clean and well kept. We bought our Disney tickets at the hotel which was an added convenience. Overall a great hotel for families or couples visiting the area, would highly recommend it.
July 3, 2013
Rated 3 out of 5 by RB0501 Good Hotel going BAD
The hotel is dirty. Carpets throughout were in bad need of deep cleaning or replacement. Pest control needed. There was dead roaches in the halls and outside entry areas. Curtians smelled and needed to be cleaned or replaced. Pets allowed? We saw dogs inside the hotel on 14th floor. I would like it disclosed that pets are allowed. I would prefer not to stay in a hotel were animals are allowed. Finally air conditioning filter was in bad need of replaceement. Overall the hotel was dirty.
September 8, 2014
Rated 3 out of 5 by halfwashed Handicap room and wifi problems
the room was fine but there were some problems with the handicap bathroom
the shower had two heads, one was unusable because when it was turned on it immediately flooded the bathroom floor, there was no way to adjust this head so that the flooding would not happen
the second shower head was a "hand held" but it was bolted to the wall so that the position could not be fixed, and the default postion was that it sprayed the wall. it was pretty tricky trying to actually get the water to hit you, and only worked if you were facing the wall, forget washing your back
the wifi was really a problem, slow and only worked in the room. I was never able to get wifi in the meeting rooms. This is just not acceptable in this day and age, imo.
July 14, 2013
Rated 4 out of 5 by Lat25 A resort feel...
Very nice, clean, great pool area, rooms have great views. We had a good time and stay at this hotel, my opinion it has a resort feel to it; which is great when on vacation, the location is great to restaurants and all Disney land parks...
We were disappointed with there parking fees, we have stayed at many other hotels that do not have these fees... Being that the car is expensive as it is with limited shuttle access plus the parking rate for every night was a bit to much.. The other issue we did encounter was our last day when I called for check out time we were told 3 times that it was at 11:00 when all our emails clearly state 12:00, we did not make it an issue because we chose not to but this was clearly a misunderstanding...
June 26, 2013
Rated 3 out of 5 by fritz16 Internet and Local calls Charges
There was an advertisement in the in room TV that internet was free however we were still charge for the internet. As an SPG member, this should be free to access. And also I don't understand why local calls are not free. I would definitely not stay in this Hotel anymore. Such a disappointment where other hotels in the area are far more better when it comes to guest recognition and benefits. The front desk staff also are not friendly. The valet and guest services are however met my expectation.
August 31, 2014
Rated 5 out of 5 by GManPSU Surprised business traveler
I was surprised to have such a great experience at a "Vacation Hotel" as a business traveler. The staff went above and beyond to ensure a SPG member was recognized, remembered and taken care of during my stay.
To start at the Club. Naz was amazing as she made all guests feel special from remembering what they had the previous night to welcoming back the regulars.
Then I went to dinner and Alex was great helping me choose a great meal.
The entire staff help to make this a great stay
I do have one complaint that the Hot tub was only 90+ deg and not HOT.
May 13, 2013
Rated 4 out of 5 by Chosun1 It was fine.
This was our 10th hotel / motel in a three-week road trip. Our third Starwood property in that time. The two Four Points we had were better in terms of staff responsiveness, SPG recognition, and room size. I will say however that the balcony was beautiful and a major plus in our stay. Nice pool area and good service there. Front desk staff were professional, but somehow not really friendly (just like all the staff at Disneyland and the Westin in San Diego... Maybe it's a southern California thing, they get bored with all the tourists).
July 9, 2014
Rated 5 out of 5 by seggie Return visit as great as the first
I was at a conference at this hotel. 2nd time and just as good. I had a pool view which was quiet. Beds were comfortable and bedding was rich and luxurious. 2 free bottles of water, refrigerator, and room safe were all a bonus. We took a cab to Downtown Disney and walked to the Garden Walk to shop and eat. On a really personal note, I got the flu while there (not their fault) but they even asked if I needed a doctor. I was impressed and thankful. Rooms were really clean. I did not partake in the pool but did have yummy chicken soup at the restraunt.
February 10, 2013
Rated 5 out of 5 by IIoveSF Great location for visiting Disneyland
We loved everything about this hotel except for our check-in. The woman at the front desk was not friendly or helpful. She did not acknowledge our gold status at all. I had to ask about possible upgrades, which she declined and had to ask about the gold level perks. We had booked the club level, but she did not tell us the hours it is open or any info about it. You know what they say about first impressions! Well, I am glad to say that our stay there was great. The room was very comfortable, club room was great and the girls that worked in the club room were more than helpful and friendly. Easy walk to Disneyland. Paid parking, they let us leave our car there while we were at Disneyland the first morning since our room was not ready yet.
May 25, 2013
Rated 5 out of 5 by Sheehj44 Excellent Customer Service
The Sheraton staff were cordial, efficient, polite and friendly - everyone from front desk staff to room service, event staff to valet.
October 14, 2014
Rated 4 out of 5 by FamOnVacation Good location for Disneyland and DCA
Hotel location is good if you don't want to stay in a Disney hotel. It's a short walk to both Disneyland and Disneyland California Adventures.
We usually stay at Sheraton hotels and this particular one fell a little short of expectations. The TV remote didn't work, coffee maker didn't work, and had a leaky faucet. The walls seemed to be thin because we were up part of the night by the neighbor hacking and coughing. Aside from the neighboring hacker, the staff was good at replacing the remote and coffee maker, and fixed the faucet.
My only suggestion is that they at least test the remote and coffee maker during each clean up for the next occupants. Still taking into consideration my overall experiences with Sheratons, I still recommend it.
April 15, 2012
Rated 1 out of 5 by LoveKC Unpleasant Stay
Booked my reservation Feb 2012 for a July 2012 stay using Starwood points as I am a SPG Gold member. We were attending a Kenny Chesney/Tim McGraw concert at the Angels Stadium with another couple so I booked (2) rooms. We arrived at the Hotel at 3pm and were told the room was not ready to come back at 4pm. We left to eat an early dinner, and returned to the hotel at 5pm only to be told our rooms were still not ready, (the concert start time was 4:30pm.) I was told because my reservation had a "special request" that was why our rooms weren't ready. My "special request" was to try to put our 2-rooms on the same floor and close together if possible, how dare I want to be near our guests! Also, I was told they didn't expect to be so busy due to the concert. (?) I thought that's why we need to make reservations. The gave us 2-rooms on separate floors and we took room 140. 7:30am I kept hearing a door slam and was sure our room was near the ice machine or a guest kept opening and slamming their door. Nope, every room door slams shut if you don't hold it and gently close it. So if you want to sleep in don't stay at this hotel or near room 140. Oh and the tub didn't drain, had to stand in bath water while showering. I NEVER do reviews, but I felt the need to share my experience because I read reviews to help me determine if I want to stay at a hotel. The grounds are beautiful :)
July 19, 2012
Rated 1 out of 5 by esm2012 Worst experience at a Starwoods property
So we arrived at 130am - I had to be up for 6am to get to my conference on time - the door keys didn't work - we couldn't get into the hotel - another guest let us in - then the keys didn't work in the door - they eventually sent someone up to assist - we explained that we were exhausted could they please give us NEW keys and slide under the door that NEVER happened. When I arrived I asked for my Gold amenity - she stated I wasn't Gold - I asked her to check as I knew I was - she starts looking for me - I stated my number and she keyed it in -and states well on my booking you don't look Gold - no apology or anything. She didn't offer to upgrade our room - we weren't even on a Gold preferred level. We had asked for extra shampoo - the next day we get NO shampoo, conditioner etc. my partner was angry at the lack of attention. We were trying to figure out what to do one evening with the concierge and I guess there's a 2 question limit as we were talking another guest handed him his receipt for his luggage and without a word he left - leaving me stunned. I was going to complain when I handed back my keys but they were snatched and he left without giving me the chance to comment. I would NEVER recommend this hotel - I will be posting on Trip Advisor to stay at another hotel - much nicer hotels and if you want the budget experience as we had - then stay at one of the cheaper chains conveniently located close by.
October 29, 2013
Rated 5 out of 5 by Belinda6 Disney Trip
Stay and view was great!!!
October 15, 2014
Rated 5 out of 5 by Jennifer37 A great pick for the Disneyland area
I was here on business for a conference and every bit of this hotel stay exceeded my expectations. This was my second time at this hotel and I would choose it again if/when returning to Anaheim. Very close walk to Disneyland and restaurants, staff were very friendly and accommodating, rooms were clean, fitness center had new and clean equipment. My only gripe is that the gift shop and cafe wouldn't permit room charges - a pain when you're running around to conference events and may not have your wallet handy. Other than that, a great stay.
July 2, 2012
Rated 5 out of 5 by Kelly60 Hotel has Great Features
Very helpful staff, very nice room with a refrigerator, nice conference rooms
October 13, 2014
Rated 3 out of 5 by Luvtrvl Not so friendly this visit
I stay at this hotel 2-3 times a year. This is the first time I had a less than adequate room. Being Platinum I expected the best available. Got a room overlooking construction site that started working at 7 am! When called front desk "Dylan" in a condescendingly, rather rude tone, told me the hotel was "filled" and that it was the "best available room". I've been here two nights and my floor doesn't appear to be full. The staff weren't as friendly as previous visits and facilities seemed a tad more tired. Place needs some modernization.
December 3, 2013