Rated 4 out of 5 by SparkDalmatian Poor housekeeping
I stayed for 3 days and the housekeeping only showed up once on the 2nd day, only to clean the bathroom and nothing else of the room. I did not see housekeeping for the remainder of my stay.
August 12, 2013
Rated 5 out of 5 by Rgl4z7 Great hotel, lousy laundry service
Great hotel, clean, nice bar, clost to a lot. Just don't call for overnight laundry service....it's more like a day and a half. And don't be surprised if you haveto evacuate the hotel at 2am.
February 3, 2013
Rated 4 out of 5 by Dani Hotel is clean and staff friendly
Overall the hotel is kept clean and rooms are nice. Unfortunately at my recent stay, the iron had some burnt material on the iron face which was melting on my clothes when I tried to use it.
May 5, 2013
Rated 4 out of 5 by Hoosierguy Comfortable and accessible
Very pleasant stay. Having a free parking garage so close by distinguishes this hotel from many others. Free wifi in rooms would make it a 5.
January 13, 2014
Rated 4 out of 5 by jack72 hotel review
Wery nice hotek but didn't get room unti4:30. Water in the pool was cool but that didn't stop my grandchildren.
Hard for me ,72 , to get oiut of pool.
December 28, 2013
Rated 5 out of 5 by SatisfiedGuest913 Great Staff and Facility
The hotel was comfortable with convenient parking provided and a very welcoming staff from the front desk and service staff to the Cafe staff. We would definitely stay here again!
September 20, 2013
Rated 2 out of 5 by joefromchicago Service needs improvement
We were checked into the wrong type of room, had to ask for additional pillows and towels twice, was promised 4,000 SPG points for our trouble, still has not shown up on my account.
May 13, 2013
Rated 5 out of 5 by Cory13 NIcely remodeled hotel!
Hotel is very nice with recent updates. There are plenty of places to eat in the surrounding area along with the mall attached to the hotel. I would highly recommend this hotel.
February 25, 2013
Rated 5 out of 5 by Patricia1070 The hotel was refreshing
This is the first time I have stayed at your facility.. The rooms were comfortable and it provided an EXCELLENT venue for our conferance. Will be in contact for future needs
June 22, 2013
Rated 5 out of 5 by Marian95 The room was spotless
I thought it was a lovely hotel and obviously very well managed. The room was spotless with beautiful white bed linens and crisp clean sheets. Very comfortable. Well Done!
February 25, 2013
Rated 5 out of 5 by Jones8711 Hotel was exceptional
The Hotel has been updated and it shows
February 18, 2014
Rated 1 out of 5 by Randy never again
I have stayed at this hotel multiple times. after the last time we will not be staying there again. They entered our room even though we had the do not disturb sign on the door, disrupting my daughters which is set up in a particular manner. Later in the evening, I smelled something burning in the hallway, smelled like an electrical fire. We called down, and the staff member said other people had complained below us, we were on the 11th floor, and they were checking into it. We called down again about 15 or 20 minutes later, as the smell was getting worse. Staff member said they didn't know what it was and they were going to have to evacuate. So, we collected some things and rushed down the stairs. When reached the lobby we were told there was nothing wrong. We spoke with the manager and she said they were suppose to call us back and tell us everything was ok, which did not happen in the 5 to 8 minutes we packed things up. We had also had to wake up our 3 year old daughter to come downstairs. Needless to say we were very upset. Once, back upstairs , we decided to just leave. We will not be returning to this hotel.
February 3, 2013
Rated 4 out of 5 by Fraudfinder This hotel is convenient to Keystone Place
I thought the room had great features and was comfortable. Housekeeping is hit or miss. Restaurant and bar are nicely located. I'd recommend this hotel for short stays.
June 30, 2013
Rated 3 out of 5 by IN5813 Nice place to stay
Great location but room smelled VERY musty and got too warm in middle of night. Hard to regulate the temperature in the room. Beds are great but hotel rooms seem dated.
May 9, 2013
Rated 2 out of 5 by laflaca not my first choice for future stays
We always stay in Starwood properties but were disappointed with this hotel. Check in was slow (only one clerk, and a very busy lobby with a large youth sports group on site). There is self-parking on site - the hotel is in a suburban area with plentiful parking, next to a large shopping mall - but the valet was overly persistent in offering his services to two able-bodied adults with only one small bag between us.
Our room was quite small and the decor was dated. Exhausted, we ordered room service and one of the three dishes was completely inedible (it seemed that a salty soy dipping sauce had spilled en route, and was entirely soaked up by the food); the guest services worker was very nice about offering to adjust our bill. However, when our bill arrived in the morning, the cost was not deducted. I called the desk, and they agreed to adjust the invoice right away. I just got home and looked at the email receipt....and it's still not adjusted.
The hotel is conveniently located to highways and shops if you're passing through town, and we booked an inexpensive prepaid rate, but I wouldn't choose to stay here again.
July 21, 2012
Rated 4 out of 5 by InOhTnTx suggestions to improve concenience when arriving
floor levels of garage not marked! Floor level of garage & hotel do not match!!
February 2, 2014
Rated 5 out of 5 by onerun Spacious rooms.
I stayed here for a conference. Plenty of shopping and restaurants within walking distance. Staff was all courteous and friendly. I would definitely stay here again.
May 23, 2013
Rated 5 out of 5 by Marty59 Don't use the internet
Only disappointment was finding out I was charged $18 for using the Internet through my tablet that has Wifi.
Seriously $18 for maybe 30 minutes.of checking emails.
February 3, 2013
Rated 5 out of 5 by cj691 Friendly Staff
I worked with an event that was being ran during the weekend. Since I worked more directly with the staff I felt it necessary to say how impressed I was with them.
August 14, 2013
Rated 5 out of 5 by RickyMickey Snow storm
Stopped during a snow storm. They were short of staff as a result, but did an excellent job of adjusting! Highly recommend.
January 4, 2014
Rated 4 out of 5 by Stacy15 The room was comfortable
The room was clean and very comfortable. Although there were athletic teams in the hotel the halls were quiet and I found no disruption to my stay.
November 12, 2013
Rated 5 out of 5 by Ann2222 Excellent hotel
Everyone went out of their way from the front desk, restaurant to club room.
January 30, 2014
Rated 4 out of 5 by Nikki15 Stay
Very good it is a good hotel
February 15, 2014
Rated 4 out of 5 by princess92 Only issue
We were there for a baseball tourny and would have liked to have had a frig in the room. Other than that the stay was great and the work-out room great!
June 11, 2013
Rated 5 out of 5 by justaguy63 Really nice sleep.
Clean, fresh, firm yet cushy...it's really all about the bed and getting rest on the road.
January 18, 2014
Rated 5 out of 5 by FrankX Hotel Experience
From check-in, to room maintenance and restaurant service, everything was wonderful. Would definitely stay at this Sheraton again when I'm in the area.
April 16, 2013
Rated 5 out of 5 by jojo great hotel
The ;hotel and service was great. The lady in the amenities room in the evening was delightful and very helpful. We will stay there again if in Indy..
May 31, 2013
Rated 2 out of 5 by michael1963 internet costs you starpoints
it cost me 250 star points if i wanted to have internet in my room that seemed a little crazy other chains dont even charge you for internet anymore
August 15, 2013
Rated 5 out of 5 Excellent Hotel
Was at this hotel for IFC (IndyFurCon) and it was an awesome experience the hotel staff was amazing and I couldn't have had a better experience.
August 13, 2013
Rated 5 out of 5 by PlatinumDon I enjoyed my short stay at Keystone
I really wish I had been able to stay longer. Very comfortable room and a very friendly staff that recognized my Platinum status. I will be back.
June 28, 2013