Sheraton Indianapolis Hotel at Keystone Crossing

  • 8787 Keystone Crossing
  • Indianapolis,
  • Indiana
  • 46240
  • United States
  • Map

Rooms & Rates

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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older to reserve a room.

Rated 4 out of 5 by 348 reviewers.
Rated 4 out of 5 by suggestions to improve concenience when arriving floor levels of garage not marked! Floor level of garage & hotel do not match!! February 2, 2014
Rated 5 out of 5 by Great Location! This hotel is very clean and is in a great location. Enjoyed the skywalk right into the mall. July 1, 2013
Rated 5 out of 5 by Excellent hotel Everyone went out of their way from the front desk, restaurant to club room. January 30, 2014
Rated 5 out of 5 by Very nice facility. My room was lovely, clean, comfortable and convenient. The staff were pleasant to deal with. July 20, 2013
Rated 5 out of 5 by Great place to stay This is the first time I've stayed at a Sheraton. The hotel was good and service was great. April 18, 2013
Rated 4 out of 5 by Excellent Fitness Center The fitness center was top notch. The pool and hot tub looked brand new and was very nice. January 27, 2013
Rated 5 out of 5 by Great service Kiana in the restaurant was a delight. Her friendly manner made our stay very memorable , June 4, 2012
Rated 5 out of 5 by Beds My only complaint is the bed are to soft and hard to turn over in. Don't like pillow top September 26, 2013
Rated 1 out of 5 by Did not live up to expe rations Room very cold with no temperature adjustment working. Poor lighting. August 26, 2013
Rated 5 out of 5 by Great location I loved my stay. The room was excellent and the location was awesome. May 23, 2013
Rated 5 out of 5 by Hotel was exceptional The Hotel has been updated and it shows February 18, 2014
Rated 5 out of 5 by This hotel has excellent features. This is an excellent hotel and excellent staff. February 3, 2014
Rated 5 out of 5 by Great Place To Stay Stay here - you will love it! Great place for conferences too! November 21, 2013
Rated 5 out of 5 by Very spacious! Love this hotel! Stayed here several times, neer disappointed :) February 10, 2013
Rated 5 out of 5 by wonderful people this hotel went out of their way to help me with all my needs October 21, 2013
Rated 5 out of 5 by Staff made my stay! Staff was very polite, very professional. Excellent stay. February 11, 2013
Rated 4 out of 5 by Stay Very good it is a good hotel February 15, 2014
Rated 4 out of 5 by Bathroom No soap in bathroom, and dirty washcloth in batn area. February 20, 2013
Rated 4 out of 5 by Greast personnel Good service, good food, comfortable room temp.. November 3, 2013
Rated 5 out of 5 by Great Place to Stay I would not think twice about staying here again! August 26, 2013
Rated 5 out of 5 by indy overall, good value for the points and $ spent. August 7, 2013
Rated 5 out of 5 by Great Week End Get Away Excellent service and accomodations! January 6, 2014
Rated 4 out of 5 by Cold Shower There was no hot water on a Saturday morning. September 29, 2013
Rated 5 out of 5 by Great hotel Hotel is modern, clean and has a great staff. May 21, 2013
Rated 5 out of 5 by Great Stay Room comfortable and great view of lake. July 30, 2013
Rated 1 out of 5 by Mr Track Barking dogs should not be allowed. February 3, 2013
Rated 4 out of 5 by Business meeting Nice hotel, expensive room service August 2, 2013
Rated 2 out of 5 by Customer Service My experience was the worst ever at a Sheraton. I have stayed at this hotel previously and it has always been great. But this time it was a major problem.. When we arrived the room was so hot we turned up the air and unpacked. We then left for a short time and came back and it was even hotter. We called guest services and a maintenance man came up who was very nice and helpful. He stated we would have to change rooms since the air conditioner needed much work and he called down to expediate the matter for us. But the front desk took over an hour and still no reponse for changing rooms. When we called down the front desk said they could not do anything till they talked to the manager and she was not answering her page. We finally went downd to locate the manager who then said she did not have her pager on her. What kind of 4 star hotel hires a manger who does not response to customer needs immediately. She then moved us to the room right next door. Never once appoligized or made any attempt to accomodate us or explain anything. She acted like we were a problem for her. We left to attend to business we needed to take of about 2.5 hours late due to this inconvenience. When we returned she had left a coupon for 3 complimentary breakfasts on our table but still no apology for our lost time and inconvenience. We were there for a pageant and had several family members arriving in other rooms and were embarrassed to even let them know what had happened. This is not the service we expect from a 4 star hotel carrying the Sheraton name. May 12, 2014
Rated 5 out of 5 by Convenient Comfortable, courteouus staff March 12, 2013
Rated 4 out of 5 by Beds are awesome! The check in was a breeze April 30, 2013
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