Rated 4 out of 5 by InOhTnTx suggestions to improve concenience when arriving
floor levels of garage not marked! Floor level of garage & hotel do not match!!
February 2, 2014
Rated 5 out of 5 by Missy25 Great Location!
This hotel is very clean and is in a great location. Enjoyed the skywalk right into the mall.
July 1, 2013
Rated 5 out of 5 by Ann2222 Excellent hotel
Everyone went out of their way from the front desk, restaurant to club room.
January 30, 2014
Rated 5 out of 5 by DonnaE Very nice facility.
My room was lovely, clean, comfortable and convenient. The staff were pleasant to deal with.
July 20, 2013
Rated 5 out of 5 by jeepgirl Great place to stay
This is the first time I've stayed at a Sheraton. The hotel was good and service was great.
April 18, 2013
Rated 4 out of 5 by Boomer Excellent Fitness Center
The fitness center was top notch. The pool and hot tub looked brand new and was very nice.
January 27, 2013
Rated 5 out of 5 by Manju Great service
Kiana in the restaurant was a delight. Her friendly manner made our stay very memorable
June 4, 2012
Rated 5 out of 5 by Dan61 Beds
My only complaint is the bed are to soft and hard to turn over in. Don't like pillow top
September 26, 2013
Rated 1 out of 5 by Tonya2256 Did not live up to expe rations
Room very cold with no temperature adjustment working. Poor lighting.
August 26, 2013
Rated 5 out of 5 by DougyX Great location
I loved my stay. The room was excellent and the location was awesome.
May 23, 2013
Rated 5 out of 5 by Jones8711 Hotel was exceptional
The Hotel has been updated and it shows
February 18, 2014
Rated 5 out of 5 by DLB59 This hotel has excellent features.
This is an excellent hotel and excellent staff.
February 3, 2014
Rated 5 out of 5 by JTPrin1 Great Place To Stay
Stay here - you will love it! Great place for conferences too!
November 21, 2013
Rated 5 out of 5 by SimplySarah Very spacious!
Love this hotel! Stayed here several times, neer disappointed :)
February 10, 2013
Rated 5 out of 5 by koda wonderful people
this hotel went out of their way to help me with all my needs
October 21, 2013
Rated 5 out of 5 by Pj1956 Staff made my stay!
Staff was very polite, very professional. Excellent stay.
February 11, 2013
Rated 4 out of 5 by Nikki15 Stay
Very good it is a good hotel
February 15, 2014
Rated 4 out of 5 by Orv4 Bathroom
No soap in bathroom, and dirty washcloth in batn area.
February 20, 2013
Rated 4 out of 5 by JWE31 Greast personnel
Good service, good food, comfortable room temp..
November 3, 2013
Rated 5 out of 5 by Outoftownvisitor Great Place to Stay
I would not think twice about staying here again!
August 26, 2013
Rated 5 out of 5 by arizona2013 indy
overall, good value for the points and $ spent.
August 7, 2013
Rated 5 out of 5 by Glenda14 Great Week End Get Away
Excellent service and accomodations!
January 6, 2014
Rated 4 out of 5 by av8dan Cold Shower
There was no hot water on a Saturday morning.
September 29, 2013
Rated 5 out of 5 by drock Great hotel
Hotel is modern, clean and has a great staff.
May 21, 2013
Rated 5 out of 5 by DanK Great Stay
Room comfortable and great view of lake.
July 30, 2013
Rated 1 out of 5 by Runner Mr Track
Barking dogs should not be allowed.
February 3, 2013
Rated 4 out of 5 by LPrince76 Business meeting
Nice hotel, expensive room service
August 2, 2013
Rated 2 out of 5 by Debbis Customer Service
My experience was the worst ever at a Sheraton. I have stayed at this hotel previously and it has always been great. But this time it was a major problem.. When we arrived the room was so hot we turned up the air and unpacked. We then left for a short time and came back and it was even hotter. We called guest services and a maintenance man came up who was very nice and helpful. He stated we would have to change rooms since the air conditioner needed much work and he called down to expediate the matter for us. But the front desk took over an hour and still no reponse for changing rooms. When we called down the front desk said they could not do anything till they talked to the manager and she was not answering her page. We finally went downd to locate the manager who then said she did not have her pager on her. What kind of 4 star hotel hires a manger who does not response to customer needs immediately. She then moved us to the room right next door. Never once appoligized or made any attempt to accomodate us or explain anything. She acted like we were a problem for her. We left to attend to business we needed to take of about 2.5 hours late due to this inconvenience. When we returned she had left a coupon for 3 complimentary breakfasts on our table but still no apology for our lost time and inconvenience. We were there for a pageant and had several family members arriving in other rooms and were embarrassed to even let them know what had happened. This is not the service we expect from a 4 star hotel carrying the Sheraton name.
May 12, 2014
Rated 5 out of 5 by Dave870 Convenient
Comfortable, courteouus staff
March 12, 2013
Rated 4 out of 5 by kay27 Beds are awesome!
The check in was a breeze
April 30, 2013