Rated 2 out of 5 by Falconz This is Sheraton?
Last August, I attended a conference in this hotel.
When I entered the room I was surprised not to find a mini bar, when I asked the receptionist she told me that only Suits have mini bars, but she was very kind and offered to install one in my room which was done promptly.
The most annoying and shocking part was that my room was never cleaned unless I asked the reception to do so !!!!
During the 9 days that I stayed their only 3 times my room was cleaned.
And when it was cleaned their was no consistency, so every time I would find things in different places.
The hotel has a small bar/restaurant with a smallest menu I have ever seen in 5 star hotel...
November 25, 2013
Rated 5 out of 5 by Relaxed123 Excellent Service and Facilities
Great amenities, and loved that the hotel was connected to a wonderful mall for shopping. Great restaurants all around the hotel, and a nice indoor pool and hot tub.
January 13, 2014
Rated 4 out of 5 by Hoosierguy Comfortable and accessible
Very pleasant stay. Having a free parking garage so close by distinguishes this hotel from many others. Free wifi in rooms would make it a 5.
January 13, 2014
Rated 5 out of 5 by jfk66 Seminar and one night stay.
I enjoy my time at the Sheraton. The staff always does a nice set up for the seminar that is presented by my compnay. As the seminar coordinator this property always makes my job easier. The newly remodeled rooms are very nice and the beds are always very comfortable.
October 7, 2013
Rated 5 out of 5 by Janet4967 Great with a few minor exceptions
Very comfortable, particularly the luxurious bed. But I wish the designers of the updated rooms had thought to place towel racks next to the sink instead of just the one in the bathtub. If they had, maybe I would have been "greener" and not had towels changed every day. Also it is annoying that you have to wait in line at the reception desk behind people checking in just to get something from the convenience store.
May 14, 2013
Rated 5 out of 5 by terran Great look and feel...and pet friendly!
This hotel looks great, after their recent renovations. It's very comfortable, too. The in-room couches are still a bit too firm (for my taste anyway), but they'll loosen up as they get used.
This hotel is pet friendly, and we brought our dog along for her first hotel stay. We all had a great time, and everyone was very friendly to all of us.
March 6, 2013
Rated 5 out of 5 by Boiler99 Very Clean
Hotel was up-to-date and clean!
October 9, 2013
Rated 5 out of 5 by kzimme AV guys great
Tonya, Elliot and Jose are wonderful. Very accommodating and helpful.
One thing I might suggest is towel holders in bathroom. No where to put hand towel or washrag after use. We were in 827.
ohterwise, everything great. Staff seems much friendlier then in the past.
pool was freezing.....could not stand to swim!
February 3, 2013
Rated 4 out of 5 by Recorder2009 State conference
Overall, the hotel was magnificent. Location, rooms and amenities were excellent. My particular room was without hot water 2 mornings, but I honestly did not even have time to report it, we were so busy. Other than this, the room exceeded expectations. I would highly recommend for future conferences
April 29, 2013
Rated 3 out of 5 by Paul47 Understaffed and dirty
The hotel is sold out and the common areas are FILTHY. The concierge room was disgusting and had no services on Friday night or Saturday morning. The hotel is understaffed and service is very slow, friendly and accommodating, but very slow. Ants in meeting room restrooms.
June 23, 2012
Rated 5 out of 5 by Eddie2putt Sheraton at Keystone Crossing
My room was excellent, clean and roomy. The bed was very comfortable. Elevators were very punctual even with a convention in attendance at the hotel. The breakfast buffet was excellent.
June 11, 2013
Rated 5 out of 5 by WendyL Very comfortable stay
Rooms were quiet, hotel had everything we needed, guest services was very helpful, and the beds/pillows were amazing!!! Would stay there again and again!
April 29, 2013
Rated 5 out of 5 by alfraa Excellent
Your Staff was Surperb!!!! I was there for a conference and this was my 1st time at a Sheraton Hotel and I was very Pleased!! Keep up the Good Work
April 29, 2013
Rated 3 out of 5 by AttorneyTim Up and Down
Local hotel that I used for a leisure night out and swimming for kids...pleased with SPG Platinum recognition as they had upgraded me to Club Level before I showed for check-in...pool water was too cold for the kids so they spent more time in the whirlpool...the Club Level room was great but smelled like pool chlorine...on the 12th floor...and when my friend was doing her hair..she heard the flush of another room's toilet and experienced an upsurge of disgusting liquid in her sink...not good at all...but the hotel was nice otherwise...great location by the Fashion Mall and terrific eating places...overall it is what it is...a 3 star Sheraton
November 11, 2012
Rated 4 out of 5 by Bluesky Nice facility but lacks service...
Overall nice facility and room but hope to have more personality and non-intrusive services. Also hope they open club lounge more often.
December 30, 2011
Rated 4 out of 5 by rockie67 Staff is wonderful.
Great experience at this hotel. Friendly and warm, and welcoming.
June 7, 2013
Rated 5 out of 5 by Glenda14 Great Week End Get Away
Excellent service and accomodations!
January 6, 2014
Rated 3 out of 5 by RMWW OK hotel, sorry maintenance program
9 two night stays in the last 2 months, only 2 without turning in a maintenance request.
Mostly the sinks but the elevator key system that needs tuning is the most irritating. Yesterday's stay set a record - 6 items including the tub did not drain, the sink did drain when plugged, the tub had a constant leak (the fixture actually was rusted), the thermostat registered 64, set at 66 and actual temp about 70, the bath doorstop was broken off, and of course the elevator key system.
OK to stay there but likely expect to call the front desk for maintenance items (this note might actually get them to fix things better and more consistently).
August 1, 2013
Rated 5 out of 5 by RickyMickey Snow storm
Stopped during a snow storm. They were short of staff as a result, but did an excellent job of adjusting! Highly recommend.
January 4, 2014
Rated 2 out of 5 by KTB12 Not what I expect from Sheraton
I reserved a room online, a King with a sofa bed on the Club level for 5/19. I even called to confirm the room because I knew we would be arriving after 4pm, at that time I requested a room close to the elevator because I was having knee issues. I was told there was no problem. When we arrived I was told the room I had reserved was not available, even though I had called to confirm earlier in the day. All they had was a king corner room. I showed the agent my confirmation for a king room with a sofa, (we prefer not to sit on the bed due to back issues), she told me that it was just a request and not a guarantee. She also said I was lucky to even have a room because they were booked up with a basketball tournament and two weddings. One of the elevators was out of service and it took forever to get to our room or to the lobby all weekend. The other elevators had wet floors every single time we got in them. I know that is to be expected when there is a pool, but it was a dangerous situation. Our room, being a corner room, was the very last room at the end of the hall. The light bulb in the bathroom was out, we had to call maintenance to have it fixed. We went to the lounge to have a drink and it was over flowing. There was no policing of the lounge. There was one person staying on the floor that brought an entire basketball team in the lounge and was proud of the fact that they had “gotten away” with it. So of course there was no soda or water left in the fridge and no snacks to be found. It was also impossible to get a glass of wine or beer as the attendant was nowhere to be found. The scene was the same if not worse in the morning for breakfast, it was a mess, and there was nothing to eat except some bread for the toaster and clumpy oatmeal. There was no silverware or plates or glasses and as each player left the coach was reminding them to take two or three drinks for later. It was extremely frustrating as a paying guest to not be able to use the amenities I paid for.
May 21, 2012
Rated 2 out of 5 by kb1942 Needs help with service & staff
The hotel is beautiful and comfortable, but the service and staff is lacking. The doorman is very knowledgeable and very helpful in getting me to the hotel.
There was no luggage rack in the room. I called down to the desk to ask if I could check out on the TV. I was told no(Which I could). She said the bill should be under my door(which it wasn't). She sent someone up with my bill;. He said they never put the bills under the door. The bill was wrong. I had a bithday rate,.
December 17, 2013
Rated 4 out of 5 by jack72 hotel review
Wery nice hotek but didn't get room unti4:30. Water in the pool was cool but that didn't stop my grandchildren.
Hard for me ,72 , to get oiut of pool.
December 28, 2013
Rated 3 out of 5 by Sweet55 Nice location, but service needs work
This hotel is in a great location. It is attached to a very nice shopping mall and many restaurants are nearby. However, it takes many tries to get someone to answer the phone when you need something. Also, we had to call for maid service because even though we were gone all day, our room was never cleaned. We had a lot of problems with the bar/restaurant in the lobby with service. As in, they did not want to give us any!!
December 17, 2013
Rated 4 out of 5 by JW73 Pretty good...but..
Stayed for a few nights. Room was smaller than I expected. The bathroom was very small and kind of old. View was good. Bed was amazingly comfortable. Power went out in the hotel one night for a few hours with no compensation or apologies or any kind of making the guests aware of why it happened. Guests were sitting outside of rooms in the hallways. One guest was breast feeding her baby in the hall at 10 pm. Elevators didn't work during this time. Had to climb 9 flights of stairs to get to room. Also, surprised for $189 a night that there was no small fridge or microwave. Best part was the bed, super comfy and the lady Natasha at check in was super helpful and friendly.
August 9, 2013
Rated 1 out of 5 by Wrongroom348 Disappointed
I had reserved 2 rooms for my wife & I and a friend & his wife both celebrating anniversaries. Used key to get in my room (348) there was allready somebody checked into room, they got short with me (NOT MY FAULT) So we got moved down the hall away from our friends into a room with 2 doubles come on really. Got compensated with a free beverage & appetizer at bar. WOW!!
December 16, 2013
Rated 3 out of 5 by 217trisha Elegant looking but not clean
We were staying one night at the hotel so we could shop for two days. The location of the hotel was fantastic and it was a beautiful lobby. When we got to our room, however, one of the comforters had a brown stain on top next to a hair. Several of the wash cloths had something green on them. I called about the comforter, and they did bring another one quickly. Unfortunately, it was hard to feel that anything was clean at that point. The pillows and beds were very comfortable, but you might want to bring your own sheets.
November 25, 2013
Rated 3 out of 5 by Grumpy3 need improvement
upon checking in found door would not lock when you left the room..staff had to come up and replace lock...there was no info book on hotel and facilities nor a t.v. station list in room..took a while for staff to figure out what I was looking for...On Sunday morning the alarm in adjoining room went off at 6:30 am..was immediately turned off..at 7:10 am our alarm went off and at 7:30 am the other adjoining room alarm went off and it was not occupied so it rang continuously until I called guest services and they sent someone up to turn it off...Sunday morning- three rooms together had what I suspect previously set alarms go off..coincidence? or prank? Maybe the maid service should make sure all alarms are turned off when they clean the rooms..needless to say my sister and I were wide awake a lot earlier than we had planned on our weekend visit in Indy. Also the bar maid down stairs seemed more preoccupied with talking to her coworkers than waiting on her customers..three of us waited a good 7-8 minutes while she hung out over by the kitchen area talking to a coworker
December 19, 2013
Rated 5 out of 5 by JKD212 Club Floor
Two things: the last time I was at your hotel, the club room was not serving breakfast beginning at 6:00 am which was promised. I did complain because I usually have early meetings and want to work out, have coffee, fruit and toast before I get ready to go for the day. Last week was very different. The breakfast was ready at 6:00, and my day started very well as a result. Thank you! And I can always depend on the Fitness Center for a good AM workout. But, please check the treadmills for servicing--a few are very noisy and that is a distraction to all concentrating on their workout.
October 8, 2013
Rated 3 out of 5 by Barb34 Need signage
Although the hotel itself was just fine, it's a very confusing and difficult hotel to find one's way around. The garge and hotel floors/levels have numbers that don't agree; i.e. garage level 3 is hotel floor 2. The hotel is attached to a mall, and has an angular configuration so that hallways twist and turn. It's very difficult even find the elevators, and would benefit tremendously from some really good signage. What there is, is minimal and the lettering is very small. The hotel staff were gracious in answering phone calls made for directions, but they shouldn't have to do that, at least not so often.
March 31, 2013
Rated 4 out of 5 by Nicett This hotel could be so much better!
I love the convenience and location of this hotel. Love love love the beds! Always so comfortable! It was my first time staying in the club level. I was surprised to see that the room was only equipped with plastic cups instead of glass wear and mugs. The ice machine was broken, and the club room smelled like cigarettes. Other than those issues we really do enjoy staying in your hotel.
December 9, 2013