Rated 5 out of 5 by FLSL great night's sleep
Black out curtains - awesome - I slept in until after 8 am! Felt like a kid again. Room configuration was really neat - bathroom was much more quiet than most hotel rooms because of it. Lots of places to eat within walking distance. Only complaint was that the lady working the Starbucks stand added some weird sugar syrup to my hot chocolate that made it HORRIBLE - not sure if she works for starbucks or the hotel, but someone help her!
July 24, 2013
Rated 5 out of 5 by TravelVic Pillows
I loved the hotel, very clean, staff was excellent. The pillows were not firm. I know it's personal preference, but it would be nice to have maybe two firmer pillows in the closet. Both my wife and I like something a little more firm than what we had. Our heads hit the pillow, went straight to bed, and then the pillow wrapped around our ears and over into our face, they were that flimsy. No big deal, just and FYI. Overall, great satisfaction.
May 28, 2013
Rated 5 out of 5 by DoNotWaitToTravel Just a few little problems
Enjoyed a nice Fri/Sat stay recently. Hotel was just as nice as the last time we stayed in Jun 2012. We adapt to little problems so we dealt with the clogged bathroom sink that wouldn't drain by just brushing our teeth in the shower. If we had been staying longer, we would have called maintenance. We informed front desk upon checkout. My husband was a little disappointed in the club lounge breakfast (no fresh, sliced fruit) but still very good.
February 18, 2013
Rated 4 out of 5 by WSChicago Hotel is good overall
We arrived late around 10PM. The evening shift had just arrived it looked like because she had her bag with her at the front desk. Not a good look. The other Agent helped the people in front of us, then started a brief conversation with the Agent who arrived before greeting us or helping us check-in. Not a big deal, just annoying. Small tip - the wallpaper in our room had some white residue or something, they could use some whiping down.
April 1, 2013
Rated 3 out of 5 by Warman lock down
Went to meet my colleague one floor up, took stairs and found myself locked out in stairwell on 11th floor! No way out, had to walk down 11 flights to get back in building. This was after i found that my card would not allow elevator to go up one floor.
Guests are not vagrants, and preventing them from moving about in the same hotel does not constitute a security breach. Please reconsider your security policy on how you treat guests.
April 10, 2013
Rated 3 out of 5 by AttorneyTim Need to pick up their game
This is a nice property that needs to pick up their game...construction going on the Club Level so some understainding but the room was not very clean and despite running the bathroom sink water for 10 minutes...I never got hot water...the front desk never offered a Platinum upgrade and when I asked for one to Club Level I got a rather smart aleck response about being around the construction if I wanted an upgrade...not very classy
April 11, 2013
Rated 4 out of 5 by Dee13 Week end in Indianapolis
The rooms were clean. The staff was very friendly. Phillip was great loading my cart to help me check out. I wish there had been another chair in my room. Friends sat on the floor when they can by . The big problem is the lack of signs telling you where to find everything ...elevators, ballrooms, The Mall. You would think they would have lots of signs directing to Keystone Mall. Easy to get lost finding your way around.
April 22, 2013
Rated 5 out of 5 by German50 Keystone Crossing Awesome Experience
I was on business trip from September 15-18 and happen to also be my anniversary,my wife decided to a company me. I just wanted to give recongnation to 2 staff members Natasha at the front desk when you check in for providing us with excellent customer service Sunday night that was very special to me and my wife that went above and beyond, but also Tamera on Tuesday night that provided great customer service on the 12th floor willing to services us. The hotel is very clean apperance inside the lobby and out & hallways were in good shape. 2 thumbs up!! The only 2 things I have to say negative is the gentlemen on the 12th floor Sunday and Monday was hidden in the back room by the food on the 12th floor the entire time never once came out to offer any beverage almost like he didn't want to be bothered. Bad!!! He was late serving food on Monday night. Don't remember the women in guest customer service Sunday night but was very rude. Seem to me looking for a confrontation.
September 19, 2013
Rated 5 out of 5 by AugustConference Great Hotel
I stayed at the Sheridan at Keystone for two nights while attending a conference. The staff was great, the room was clean and comfortable, and the view from my room was excellent. The conference facilities were great. Meeting rooms were good sized with good AV equipment. The break session food and drinks and the lunch meals were very good. I would recommend the Sheridan.
August 19, 2013
Rated 3 out of 5 by Dmg9 Disappointed
I had a problem with my phone and they sent somebody up to fix it who said no problem, but for the next 2 days it did not work except once in a while. I had to call the front desk with my cell phone and then was put on hold twice. There is not enough help in that hotel. The Human Resource manager was working behind the bar and while PHIL L was excellent, why is the HR guy working at the Bar. Understaffed hotel.
February 21, 2013
Rated 5 out of 5 by koda wonderful people
this hotel went out of their way to help me with all my needs
October 21, 2013
Rated 5 out of 5 by CYD65 Outstanding Customer Service
I recently attended a 2-day business conference at the Sheraton at Keystone Crossing.
Simply amazing customer service provided by the staff including the front desk and room service.
Check-in and check-out was quick.
Room was virtually spotless.
Room Service price
August 30, 2013
Rated 5 out of 5 by braxton123 Billing question
I gave my Discover card for holding purposes only and have noticed I have a total of $100.00 pending for our 2 rooms. My husband paid with his Business Credit Card and I understand having a card to hold for "extras" but as of today 3/4/13 I am still noticing a $100.00 pending on my Discover card. Overall the stay at your hotel was great BUT would have appreciated complimentary tea.
March 4, 2013
Rated 3 out of 5 by kathy84 This hotel was very convient for shopping
The staff was friendly. I stayed on the 4th floor and there was a horible ordor in the hall way. My room was fine, but was dissappointed that there was not a refrigerator. The shower did not drain well. Had to shower in ankle high water.
September 22, 2013
Rated 5 out of 5 by Pandez Love the Keystone Sheraton!
Spent the last weekend at the keystone Sheraton. Was not my first time there and I certainly hope it won't be my last! Very clean. Easy access to wonderful shopping nearby. Lots of awesome places to eat within a short walk and/or drive. Very clean hotel and professional staff met all my needs. Thank you Keystone Crossing Sheraton!!
August 13, 2013
Rated 4 out of 5 by Conferenceatendee this hotel is great for conferences.
I enjoyed my stay I did ask to be moved from a room because the unit on the roof outside the window in my room was extremely noisy. I was moved to a room that was next to children and was also rather noisy. I did not asked to be moved again.
September 20, 2013
Rated 2 out of 5 by TwoGuests Dirty Hotel
I had a room for three nights for the IndyFurCon event. I only stayed one night. I was disgusted by the dirtiness of the hotel.
-Upon entering my room there was a stale odor.
-Two of the lights in the room did not work due to burnt out light bulbs.
-Though the beds were made it looked like somebody has been laying in them.
-The carpets were not vacuumed. Next to the side of the beds were crushed crackers.
-One of the three waste baskets had trash in them.
-On the bathroom floor there were peanuts under the sink, an almost empty roll of toilet paper with no replacement to be found and the bathtub was clogged (the water drained out very slowly).
-The furniture looked like it had not been cleaned. You could see finger prints and marks all over the glass tops, mirror, tv screen and dirty clock.
I will NEVER stay at this hotel every again. It was so gross that we only stayed for the one night out of two and went to a different hotel due to it being so dirty.
August 13, 2013
Rated 2 out of 5 by Jimbo1110 This place needs help...
For the price I expected a sink stopper that works and outlets in the lamps that actually are not so worn that they will tightly fit a plug in for a charger. In addition...the housekeeper never showed before 1:00 on the days we were staying overnight but knocked on the door on the day we were checking out at 9:00 in the morning.
August 13, 2013
Rated 4 out of 5 by Lacy Good Night's Stay
Quick business trip to Indy and this Sheraton was close to our seminar. Ease of parking, quick check-in, pleasant staff. Everything very clean and comfortable. This was a great hotel to stay and breakfast in club lounge was very good with a very sweet lady to help us with the coffee maker. I would highly recommend this hotel.
August 15, 2013
Rated 5 out of 5 by Esther Women's Retreat "Transformed"
Hotel staff "right on the spot" in providing additional chairs as needed for overflow participants. Friendly staff, no matter who they were, greeted people they passed in the corridors. Snack and meal staff greeted people with smiles. I heard no complaints with the meeting room temperatures as often is the case in other facilities - too hot - too cold - not the case here.
March 3, 2013
Rated 4 out of 5 by nice ms. lady
I only have one complaint, They put me in room 520 witch was right by the elevator. All I heard all night and all day was the elevator going up and down. When the rooms are assigned customer need to to be inform of that have an option in changing rooms. i was going to asked to be changed but I had a busy day and did not get ask to be changer so I had two sleepless nights
February 18, 2013
Rated 5 out of 5 by Tora Excellent weekend!
I was there attending the IndyFurCon event, and had yet another weekend of fun. This is the second year ive attended, and have loved the hotel every time. The staff is always so friendly, and all my needs were met promptly. I love the new renovations made on the second floor as well!
thanks guys, i will be back.
August 13, 2013
Rated 4 out of 5 by Harv My stay was almost perfect.
My stay at the Sheraton was almost perfect. I stayed for three nights, the beds are very comfortable. However, each morning when I got in the shower there was no hot water. When I called the front desk I was told "Let the water run for 10-15 minutes it will warm up". WHAT? Who has 10-15 extra minutes each morning to let the water run? Like I said, almost perfect.
April 29, 2013
Rated 4 out of 5 by juddj Overall all rating
I gave an overall rating of good instead of excellent due to the fact that after I checked out, my credit card was charged an additional large amount that was not mine. After a phone call, the amount was refunded. I appreciate the prompt solution to the problem. I would recommend this hotel.
August 26, 2013
Rated 5 out of 5 by rucn2020 Richard is outstanding.
We really had a great experience at our stay last weekend. Richard at the front desk greeted us and he was very pleasant and genuine. As a SPG Platinum, he was very generous with an nice upgrade - one of the firsts I've had with this hotel. The room was fantastic, clean, and comfortable. Thank you for a great stay, we will be back - and thanks to Richard.
May 9, 2012
Rated 4 out of 5 by ske214 Front Desk
When I checked in and received my room keys, the front desk person did not tell me that I was getting a handicap accessible room. I came back and switched rooms. She said that was the only king bed available. She should have informed me of that before I went to my room. Otherwise everything was fine. I ended up in a room with 2 double beds.
June 13, 2013
Rated 2 out of 5 by Sheri26 Not impressed by corner room
The room I was in was located at the complete end of the hallway next to the stairwell, which for a female traveling alone is scary. It was a corner room which was very small and the bathroom was small. There was limited counter space, and no towel holders available for the counter sink. I think all rooms should offer a refrigerator and microwave.
March 15, 2013
Rated 2 out of 5 by Sore122 did not like this place
much more expensive than surrounding hotels, 2 fire alarm tests while we were sleeping, bad pillows, bad mattress
September 30, 2013
Rated 5 out of 5 by SatisfiedGuest913 Great Staff and Facility
The hotel was comfortable with convenient parking provided and a very welcoming staff from the front desk and service staff to the Cafe staff. We would definitely stay here again!
September 20, 2013
Rated 3 out of 5 by Tomu Not a stellar experience
Although this hotel has some nice points: pleasing decor, good location, nice facilities, and a friendly staff, the bathrooms were cramped and difficult to use, the lighting was dim and seating was uncomfortable. But the thing that really disappointed us in this experience was the fact that we called the hotel ahead of time and were assured that a refrigerator would be placed in our room but were told on check-in that none were available. And, although also assured a microwave oven would be available in the concierge room for our use, the only one was located in the locked kitchen area, off limits to guests. I have medication and special dietary needs that require refrigeration and access to heating and this was a huge problem requiring the purchase of an emergency cooler, frequent trips for ice and strategic planning to be at the concierge room during staffed hours that were extremely inconvenient to our business schedule that brought us to Indianapolis in the first place..
July 25, 2013