Rated 2 out of 5 by skirts Very disappointing thistime
We have stayed in this Sheraton many times. We love the area and have always been very pleased with the accommodations. This time we find a tube of chap stick sticking out from under out bed and a mouse droppings in the bathroom. Also no sleep as the floor was full of running screaming jumping door slamming kids or young adults. So unhappy as we always have enjoyed our stay.
We will stay again. Just not a good rating this time.
March 17, 2014
Rated 5 out of 5 by colts99 This hotel has great convenience
I was in the hotel for a conference and everything was great. The workout room and pool were well maintained. The hotel was convenient to restaurants, the Fashion Mall, and was very nice.
March 14, 2014
Rated 5 out of 5 by SFDevo Staff
Hotel staff was very courteous and made my stay enjoyable.
March 14, 2014
Rated 5 out of 5 by Robert44 Great Service and Facility
I really enjoyed my stay with the hotel and they took great care of me. Located in a great area and it feels like the hotel was just recently renovated. They really made an effort to treat their SPG members well and I would recommend to anyone in the area.
March 12, 2014
Rated 5 out of 5 by Joe77777 Great hotel
Great location, big rooms
March 12, 2014
Rated 5 out of 5 by Duckhunter Staff
I want to commend Chris at the front desk he was a true professional in his job at checking us in and making us feel welcome. Then again in the wee hours of Sunday morning when I purchased antacids for my wife then remembered the next evening to ask how my wife was feeling. He deserves a bonus.
March 11, 2014
Rated 2 out of 5 by AJ2014 Hotel needs help
My room had a funky mold like smell when I first entered it. So I asked for another room on the same floor (9th) and was provided a room on the other end of the floor. Unfortunately this "non smoking" room smelled like a cigar. And the hallway had a burning smell that never went away.
March 9, 2014
Rated 3 out of 5 by Connie405 Hot Stay in March
The hotel hallways and rooms were so HOT I was fanning myself while sitting in bed. Our banquette room had everyone sweating. The in-room coffee was the worst I have had at any hotel. Location of the hotel is the best feature. The remodel turned out nicely and the beds were comfy.
March 8, 2014
Rated 5 out of 5 by JoCor Enjoyed my stay
Traveling on vacation and stayed at five different Sheraton Hotels between Michigan and Florida. I would put this hotel up at the top of the list. They all had different positives and made our vacation memorable!
March 6, 2014
Rated 5 out of 5 by Perkins11 EXCELLENT HOTEL Clean and Awesome Prices
This hotel is GREAT!! Great Price, Clean Hotel, in the Middle of Everything. Hooked to the Mall, all the places to Eat!! This hotel made EVERYTHING alright!! Starbucks in the Lobby!! I just can say enough good things :)
March 3, 2014
Rated 5 out of 5 by RDPlatinum Best SPG Lounge and Staff
I stay in Starwood hotels about a dozen nights a month or more. The Sheraton at Keystone Crossing is one of the best. When you go to the SPG lounge, Tamara will make you forget anything bad that happened that day. She is always cheerful and friendly. The rest of the staff is also very good and very customer focused. The gym is nice and the hotel is connected to a mall with an excellent food court. Convenient to dining, activities, and the interstate system. Attached free parking garage is also a positive. Stay here and you won't be disappointed!
March 3, 2014
Rated 1 out of 5 by Skip1402 Bed Sheets
The bed Sheets area always a problem at your hotel. Sheets are to small for matress, can't be tucked in any better when you turn over or move they are very annoying.
February 27, 2014
Rated 5 out of 5 by NancyPhD NancyPhD
The rooms were outstanding in quality. The hotel personnel were friendly and professional. The nearby shops and dining were great! I would highly recommend a stay at this hotel!
February 25, 2014
Rated 3 out of 5 by Martineeeeeee Room great, breakfast horrible
The room was very clean , very comfortable bed, great staff. Ordered breakfast and the bad experience began. A coffee was £5.50 , the a la carte was cold and most likely taken from the Buffett. Totally overpriced.
February 25, 2014
Rated 5 out of 5 by Stutz Great Restaurant Staff
I dined in the restaurant everyday during my recent stay. While there variety of dishes was not the best, the food was delicious. The friendliness and service of the restaurant staff was also excellent.
February 24, 2014
Rated 5 out of 5 by Jones8711 Hotel was exceptional
The Hotel has been updated and it shows
February 18, 2014
Rated 4 out of 5 by Nikki15 Stay
Very good it is a good hotel
February 15, 2014
Rated 2 out of 5 by kerrin dishonesty is a turn away
I recently stayed in this facility to attend a conference for the State Convention of Baptist Women. The hotel and facility was exceptional until I realized, after arriving back home, I had left an important package in my room. I contacted the hotel immediately and spoke with Judy. She was most helpful however, the employee sent to retrieve my package returned saying the package was not there. Everything at that point changed my opinion of the entire experience. Judy then informed me that she would send someone back up to recheck the room and if the item is found they would send it out via Fedex. If only I would provide a credit card number. I mentioned that if I am paying for shipping, I would prefer shipping through the Postal Service. She told me she would see what she could do and call me back. I still haven't heard anything from Judy.
February 9, 2014
Rated 5 out of 5 by DLB59 This hotel has excellent features.
This is an excellent hotel and excellent staff.
February 3, 2014
Rated 5 out of 5 by Jill2929 Great Experience
We enjoyed our stay...the staff was great and the breakfast was superb. Alyssa at the front desk was very helpful when we had a question...so appreciated. The gentleman was very helpful when we checked in as well as the waitress at breakfast. The fitness center had lots to offer. We loved how the hotel was connected to Keystone for shopping.
February 2, 2014
Rated 4 out of 5 by InOhTnTx suggestions to improve concenience when arriving
floor levels of garage not marked! Floor level of garage & hotel do not match!!
February 2, 2014
Rated 4 out of 5 by GooseMan Too Green
I appreciate the efforts to be green, but watch out - they will automatically "enroll" you in the "go green" program and not provide maid service in exchange for a $5 voucher. You are supposed to put a hanger on your door, but 2 of 3 days I didn't request it and still got green service.
January 31, 2014
Rated 5 out of 5 by Ann2222 Excellent hotel
Everyone went out of their way from the front desk, restaurant to club room.
January 30, 2014
Rated 4 out of 5 by FS427 Indy Sheraton Keyston Xing
The Hotel and Room 506 was actually very good except there was a moderate smeel pof chlorine as if the room was over the hotel swimming pool
January 29, 2014
Rated 5 out of 5 by Belinda74 A Great Experience
We stayed at the hotel for 9 nights while having new floors installed. We were fortunate to be able to use Starwood points, allowing us to upgrade to the Club floor. We liked the Club Lounge, particularly the woman who staffed it in the evening - sorry didn't get her name - she is off on Sunday and Monday. The room was spacious and clean. When I left, Phil helped me with my luggage. He took the cart to the garage and I couldn't locate my car...he was so patient and understanding. Great customer service! Both of these employees are a credit to the hotel and will bring us back for another stay.
January 19, 2014
Rated 5 out of 5 by justaguy63 Really nice sleep.
Clean, fresh, firm yet cushy...it's really all about the bed and getting rest on the road.
January 18, 2014
Rated 5 out of 5 by Ronda53 Boy
incorrect spelling of my name. I spelled my name to the lady when making a reservtion. I also asked the person behind the desk when checking out to correct the spelling of my name. My name is still showing up spelled incorrectly. Please correct the spelling of my name. My name is spelled Ronda "no H"
the menu in the bar was not updated. Orderd wine. They no longer carry the wine. Why is it on the menu?
Thank you, Ronda
January 17, 2014
Rated 5 out of 5 by Relaxed123 Excellent Service and Facilities
Great amenities, and loved that the hotel was connected to a wonderful mall for shopping. Great restaurants all around the hotel, and a nice indoor pool and hot tub.
January 13, 2014
Rated 4 out of 5 by Hoosierguy Comfortable and accessible
Very pleasant stay. Having a free parking garage so close by distinguishes this hotel from many others. Free wifi in rooms would make it a 5.
January 13, 2014
Rated 5 out of 5 by Dienadl Outstanding Club Room and friendly staff
Hotel staff is always extremely welcoming and friendly. Very clean facility with more comfortable beds than most Sheratons. Club lounge is outstanding with a great continental + eggs breakfast. Nice espresso machine in Club too. As an SPG Platinum, I highly recommend this hotel.
January 10, 2014