Rated 5 out of 5 Excellent Hotel
Was at this hotel for IFC (IndyFurCon) and it was an awesome experience the hotel staff was amazing and I couldn't have had a better experience.
August 13, 2013
Rated 5 out of 5 by Tora Excellent weekend!
I was there attending the IndyFurCon event, and had yet another weekend of fun. This is the second year ive attended, and have loved the hotel every time. The staff is always so friendly, and all my needs were met promptly. I love the new renovations made on the second floor as well!
thanks guys, i will be back.
August 13, 2013
Rated 5 out of 5 by Pandez Love the Keystone Sheraton!
Spent the last weekend at the keystone Sheraton. Was not my first time there and I certainly hope it won't be my last! Very clean. Easy access to wonderful shopping nearby. Lots of awesome places to eat within a short walk and/or drive. Very clean hotel and professional staff met all my needs. Thank you Keystone Crossing Sheraton!!
August 13, 2013
Rated 3 out of 5 by NovaS Average stay
Hotel is relatively new, attached to a shopping mall that's coming along. Front desk staff needs definite improvement. Prior to check-in and travel, added additional people to my room. At check-in, room was not available, and other names on room were not present. When identified as gold member, no further apologies or considerations were made.
Gave front desk agent names again when I went to actually check into the room. Room's HVAC system is sorely lacking, something I found was repeated across other friends' rooms that I was in during the weekend. Room would cool very slowly to desired temperature, could barely tell that fan was running.
Fast forward several hours later, and another party was checking in to get room keys (I was away from the hotel). Names were not on room as requested now twice previously. Arrived back to hotel and checked in my friend. Added names to room a third time.
Hotel gets high marks for being close to many great chain and local dining establishments in the area, recreation, and access off the highway.
August 13, 2013
Rated 2 out of 5 by TwoGuests Dirty Hotel
I had a room for three nights for the IndyFurCon event. I only stayed one night. I was disgusted by the dirtiness of the hotel.
-Upon entering my room there was a stale odor.
-Two of the lights in the room did not work due to burnt out light bulbs.
-Though the beds were made it looked like somebody has been laying in them.
-The carpets were not vacuumed. Next to the side of the beds were crushed crackers.
-One of the three waste baskets had trash in them.
-On the bathroom floor there were peanuts under the sink, an almost empty roll of toilet paper with no replacement to be found and the bathtub was clogged (the water drained out very slowly).
-The furniture looked like it had not been cleaned. You could see finger prints and marks all over the glass tops, mirror, tv screen and dirty clock.
I will NEVER stay at this hotel every again. It was so gross that we only stayed for the one night out of two and went to a different hotel due to it being so dirty.
August 13, 2013
Rated 4 out of 5 by SparkDalmatian Poor housekeeping
I stayed for 3 days and the housekeeping only showed up once on the 2nd day, only to clean the bathroom and nothing else of the room. I did not see housekeeping for the remainder of my stay.
August 12, 2013
Rated 4 out of 5 by JW73 Pretty good...but..
Stayed for a few nights. Room was smaller than I expected. The bathroom was very small and kind of old. View was good. Bed was amazingly comfortable. Power went out in the hotel one night for a few hours with no compensation or apologies or any kind of making the guests aware of why it happened. Guests were sitting outside of rooms in the hallways. One guest was breast feeding her baby in the hall at 10 pm. Elevators didn't work during this time. Had to climb 9 flights of stairs to get to room. Also, surprised for $189 a night that there was no small fridge or microwave. Best part was the bed, super comfy and the lady Natasha at check in was super helpful and friendly.
August 9, 2013
Rated 2 out of 5 by Salty I would expect more from a Sheraton!!
I would expect a microwave & refridgerator. I needed a freezer for a cold pack that I sleep on at night. The maids never vacuumed our room-the same pieces of paper were there all week. One day at 4pm, they hadn't made the beds or brought clean towels-I had to call for towels & told them to forget about cleaning. We'd been gone all day & were ready for a nap. For the price, we should have had the buffet breakfast.-even Super 8 is better than this.
August 7, 2013
Rated 5 out of 5 by arizona2013 indy
overall, good value for the points and $ spent.
August 7, 2013
Rated 5 out of 5 by Ravens10 Fantastic Hotel
I was in Indianapolis on business and my wife joined me. We stayed on the 12th floor and got the opportunity to enjoy the club privileges. It was quiet and peaceful. It will not be our last time to stay at the Sheraton.
August 5, 2013
Rated 4 out of 5 by bill1963 Nice hotel, great location
Shower head needed to be replaced, poor water flow. Room was nice. Internet should be free. Hated the card activated elevators.
August 4, 2013
Rated 4 out of 5 by LPrince76 Business meeting
Nice hotel, expensive room service
August 2, 2013
Rated 3 out of 5 by RMWW OK hotel, sorry maintenance program
9 two night stays in the last 2 months, only 2 without turning in a maintenance request.
Mostly the sinks but the elevator key system that needs tuning is the most irritating. Yesterday's stay set a record - 6 items including the tub did not drain, the sink did drain when plugged, the tub had a constant leak (the fixture actually was rusted), the thermostat registered 64, set at 66 and actual temp about 70, the bath doorstop was broken off, and of course the elevator key system.
OK to stay there but likely expect to call the front desk for maintenance items (this note might actually get them to fix things better and more consistently).
August 1, 2013
Rated 5 out of 5 by DanK Great Stay
Room comfortable and great view of lake.
July 30, 2013
Rated 3 out of 5 by Tomu Not a stellar experience
Although this hotel has some nice points: pleasing decor, good location, nice facilities, and a friendly staff, the bathrooms were cramped and difficult to use, the lighting was dim and seating was uncomfortable. But the thing that really disappointed us in this experience was the fact that we called the hotel ahead of time and were assured that a refrigerator would be placed in our room but were told on check-in that none were available. And, although also assured a microwave oven would be available in the concierge room for our use, the only one was located in the locked kitchen area, off limits to guests. I have medication and special dietary needs that require refrigeration and access to heating and this was a huge problem requiring the purchase of an emergency cooler, frequent trips for ice and strategic planning to be at the concierge room during staffed hours that were extremely inconvenient to our business schedule that brought us to Indianapolis in the first place..
July 25, 2013
Rated 5 out of 5 by FLSL great night's sleep
Black out curtains - awesome - I slept in until after 8 am! Felt like a kid again. Room configuration was really neat - bathroom was much more quiet than most hotel rooms because of it. Lots of places to eat within walking distance. Only complaint was that the lady working the Starbucks stand added some weird sugar syrup to my hot chocolate that made it HORRIBLE - not sure if she works for starbucks or the hotel, but someone help her!
July 24, 2013
Rated 2 out of 5 by Nancie absolutely awful
It was horrible from beginning to end. But your stall did their best.
1. I arrive at midnight the gal at the desk doesn't tell me I have to use my key card to operate the elevator.
2. , my room isn't cleaned.. 4 pm I ask for towels.. 5 pm they come.. don't care about the bed..manager tells me it will be done first thing in the am. They tell the manager the green card was out.. I didn't have one.
3. Next day, bed not done. I call at noon. It gets done about 1.
4. Manager, Ms Carrera is doing her best and another I don't remember her name. But trying
That night a Baseball team moves in. next door, lots of pounding noise.. 4 phone calls later and 10 pm they finally get it to stop.. Ms Carrera has sent up a bottle of wine and treats and note. By now we are laughing this is so bad and we have become friends.
5. Every time I call they call Me MR Wiseman., I am female.
6. The only thing good on your menu is the hamburger and the best place to eat is the Starbucks for breakfast. Bar closes at midnight.
7. The convention was good..
8. All in all.. you see it was pretty bad..
July 21, 2013
Rated 3 out of 5 by joey12 disappointed
My room was 422, directional signs went from 421 down and 423 up so had to look around for it. Room backed up to the elevators so it sounded like it was thundering all night.Very loud party outside the room until after 1 am. Went to the cafe at dinner time and sat for 25 minutes with no wait staff bothering to stop by the table despite signalling and they disappeared immediately after their infrequent visits, ended up ordering room service. Room was clean and conference facilities were excellent. Front office staff was great.
July 21, 2013
Rated 3 out of 5 by Tomu Pluses and Minuses
Having stayed in hundreds of hotels throughout the US for business and pleasure, I found this hotel to be a nice, acceptable option but not in any way stellar. Very attractive decor is pleasant and appealing. Front desk staff is very friendly. Although beds are extremely comfortable, sofas are hard as a rock and the desk chair not much better. Poor lighting and lack of towel bars in bathrooms won't make for a terrible stay but should be remedied to make improvement.
We called ahead to the hotel to inquire about a refrigerator for my wife's medicine and special food needs and were told one would be brought to our room after check-in, however, upon arrival we were told that no refrigerator was available and no apology was offered. Our club level concierge staff was a mixed bag. The woman in the evening was an absolute gem who had a true spirit of hospitality. She made us feel very welcome and I wish I had gotten her name so that she could get the recognition she deserves. The morning man & woman staff were grumpy and unhappy with even simple requests. The fitness room was well-equipped but several of the treadmills and eliptical machines were out of order and guests had to wait in line to use the ones that worked. Bottom line: this location is just OK. I would not rule this property out if visiting Indianapolis again, but would certainly look into other options first.
July 20, 2013
Rated 5 out of 5 by DonnaE Very nice facility.
My room was lovely, clean, comfortable and convenient. The staff were pleasant to deal with.
July 20, 2013
Rated 3 out of 5 by Skip1402 Bedding
Everytime I have been here the sheets are to small for the bed. The side sheets do not even tuck under the mattress, so as you turn or sit on each of bed the sheets become all messed up. There is also to much sheet at the head of the bed and at the foot the sheets are not tucked in either. I was in room 553 and the toilet is to close to wall and the toilet paper holder is in the way when you sit down. Not much you can do with this but that room is an odd shape and should be discounted because it is not a full room and lousy bathroom layout,
July 18, 2013
Rated 5 out of 5 by virtualrd this hotel will give you a good nights sleep!
My plan was delayed, the trip from the airport took another half hour and when I finally arrived it was 1am. I was so grateful for the luxuriously comfortable bed and the ability to make a cup of tea in the room. I instantly fell asleep and woke up refreshed the next morning with my wake up call.
July 13, 2013
Rated 5 out of 5 by Louise63 Wedding
The hotel was perfect for the event I attended. Once I checked in I did not have to leave the hotel for anything that I needed. I was able to walk (indodors) to the the mall, the wedding and the reception. My room was very clean and comfortable. I really enjoyed my stay.
July 8, 2013
Rated 3 out of 5 by Jeff4451 One Night Stay
I stayed overnight for a wedding that was taking place at the hotel. Upon check out, I had a question with my bill that required an adjustment. It was apparent that the staff member helping me did not know how to make the adjustment in the computer. He was asking for help from his coworker at the desk and it became clear to me that she was bothered by the request for the adjustment and with helping her coworker. I was embarresed for asking for the adjustment and embarresed for the guy helping me becasue he was not trained properly on the computer system.
I also let the front desk staff know that the exhaust fan in our room needed some maintance and that a couple of the elipticals in the fitness rooms had issues with thier computer touchscreens.
July 2, 2013
Rated 5 out of 5 by Missy25 Great Location!
This hotel is very clean and is in a great location. Enjoyed the skywalk right into the mall.
July 1, 2013
Rated 4 out of 5 by Fraudfinder This hotel is convenient to Keystone Place
I thought the room had great features and was comfortable. Housekeeping is hit or miss. Restaurant and bar are nicely located. I'd recommend this hotel for short stays.
June 30, 2013
Rated 5 out of 5 by PlatinumDon I enjoyed my short stay at Keystone
I really wish I had been able to stay longer. Very comfortable room and a very friendly staff that recognized my Platinum status. I will be back.
June 28, 2013
Rated 4 out of 5 by Tabasco813 Elite comfort; strange policy
The hotel was very comfortable, the room very spacious and the staff accommodating. No complaints there.
The strange policy that I mentioned is that prior to my stay I received an email stating that I could not bring an outside beverage (soft drink) into the conference rooms. I was attending a 2 day conference where I would be sitting with 200+ other people in day long meetings. I certainly understand about not bringing in outside alcohol but no outside bottled water or soft drinks. The hotel wanted you to pay $3.26 for a 20 ounce diet coke. Too me, the icing on the cake was, in that same email, the threat of being fined from $4 to $40 per incident if you were caught.
Now, thankfully I did not see one person being harassed about outside soft drinks and I saw them on every table. But, why would a top notch hotel have to email such an absurd statement? A little disappointing to even have to worry about if we were going be busted and embarrassed in front of associates.
Is this a company wide policy or just a local branch agenda?
One last thing is that the hotel would not honor my local county government tax exemption form and charged me the state sales tax. I have never been charged state sales tax with the proper tax exempt form and while on county government business.
June 26, 2013
Rated 3 out of 5 by Jason25 This hotel would be better if
It has a better shuttle service. Few of us couldn't get into contact with shuttle service or need to leave message.
June 24, 2013
Rated 5 out of 5 by Patricia1070 The hotel was refreshing
This is the first time I have stayed at your facility.. The rooms were comfortable and it provided an EXCELLENT venue for our conferance. Will be in contact for future needs
June 22, 2013