Rated 5 out of 5 by Janet4967 Great with a few minor exceptions
Very comfortable, particularly the luxurious bed. But I wish the designers of the updated rooms had thought to place towel racks next to the sink instead of just the one in the bathtub. If they had, maybe I would have been "greener" and not had towels changed every day. Also it is annoying that you have to wait in line at the reception desk behind people checking in just to get something from the convenience store.
May 14, 2013
Rated 4 out of 5 by SuperSassy Business Traveler
Overall this hotel is wonderful. Security is excellent!
July 18, 2014
Rated 5 out of 5 by Jill2929 Great Experience
We enjoyed our stay...the staff was great and the breakfast was superb. Alyssa at the front desk was very helpful when we had a question...so appreciated. The gentleman was very helpful when we checked in as well as the waitress at breakfast. The fitness center had lots to offer. We loved how the hotel was connected to Keystone for shopping.
February 2, 2014
Rated 4 out of 5 by dancemym12 Great Hotel
We loved staying here! Just wish there were more late night food options and a shuttle service to and from the airport!
The staff was very friendly and attentive.
The biggest plus is the attached Fashion Mall and restaurants!
July 15, 2014
Rated 5 out of 5 by Robert44 Great Service and Facility
I really enjoyed my stay with the hotel and they took great care of me. Located in a great area and it feels like the hotel was just recently renovated. They really made an effort to treat their SPG members well and I would recommend to anyone in the area.
March 12, 2014
Rated 5 out of 5 by terran Great look and feel...and pet friendly!
This hotel looks great, after their recent renovations. It's very comfortable, too. The in-room couches are still a bit too firm (for my taste anyway), but they'll loosen up as they get used.
This hotel is pet friendly, and we brought our dog along for her first hotel stay. We all had a great time, and everyone was very friendly to all of us.
March 6, 2013
Rated 5 out of 5 by Perkins11 EXCELLENT HOTEL Clean and Awesome Prices
This hotel is GREAT!! Great Price, Clean Hotel, in the Middle of Everything. Hooked to the Mall, all the places to Eat!! This hotel made EVERYTHING alright!! Starbucks in the Lobby!! I just can say enough good things :)
March 3, 2014
Rated 5 out of 5 by kzimme AV guys great
Tonya, Elliot and Jose are wonderful. Very accommodating and helpful.
One thing I might suggest is towel holders in bathroom. No where to put hand towel or washrag after use. We were in 827.
ohterwise, everything great. Staff seems much friendlier then in the past.
pool was freezing.....could not stand to swim!
February 3, 2013
Rated 4 out of 5 by Recorder2009 State conference
Overall, the hotel was magnificent. Location, rooms and amenities were excellent. My particular room was without hot water 2 mornings, but I honestly did not even have time to report it, we were so busy. Other than this, the room exceeded expectations. I would highly recommend for future conferences
April 29, 2013
Rated 3 out of 5 by Paul47 Understaffed and dirty
The hotel is sold out and the common areas are FILTHY. The concierge room was disgusting and had no services on Friday night or Saturday morning. The hotel is understaffed and service is very slow, friendly and accommodating, but very slow. Ants in meeting room restrooms.
June 23, 2012
Rated 5 out of 5 by jfk66 Seminar and one night stay.
I enjoy my time at the Sheraton. The staff always does a nice set up for the seminar that is presented by my compnay. As the seminar coordinator this property always makes my job easier. The newly remodeled rooms are very nice and the beds are always very comfortable.
October 7, 2013
Rated 2 out of 5 by FierceSappho UGH
I felt like I was staying in a second rate motel. The staff was nice enough, but no real personality. The sheets and towels were threadbare. I haven't seen those comforters and blankets since 1970s. To top it off, it had a musty smell. For the money, go elsewhere.
October 17, 2013
Rated 5 out of 5 by Joe77777 Great hotel
Great location, big rooms
March 12, 2014
Rated 5 out of 5 by Curtg755 Dec 14 2013
My wife and I came in from out of town for a Christmas party. The hotel is in a great location. The facility was much nicer than we expected. Our room was excellent as was the service.
December 16, 2013
Rated 5 out of 5 by Eddie2putt Sheraton at Keystone Crossing
My room was excellent, clean and roomy. The bed was very comfortable. Elevators were very punctual even with a convention in attendance at the hotel. The breakfast buffet was excellent.
June 11, 2013
Rated 5 out of 5 by Edunia This hotel is my favor
This hotel has a great workout center. The rooms and the hotel area is extremely clean and the staff is friendly. Nice bar area in side the hotel.
December 16, 2013
Rated 5 out of 5 by WendyL Very comfortable stay
Rooms were quiet, hotel had everything we needed, guest services was very helpful, and the beds/pillows were amazing!!! Would stay there again and again!
April 29, 2013
Rated 5 out of 5 by alfraa Excellent
Your Staff was Surperb!!!! I was there for a conference and this was my 1st time at a Sheraton Hotel and I was very Pleased!! Keep up the Good Work
April 29, 2013
Rated 3 out of 5 by AttorneyTim Up and Down
Local hotel that I used for a leisure night out and swimming for kids...pleased with SPG Platinum recognition as they had upgraded me to Club Level before I showed for check-in...pool water was too cold for the kids so they spent more time in the whirlpool...the Club Level room was great but smelled like pool chlorine...on the 12th floor...and when my friend was doing her hair..she heard the flush of another room's toilet and experienced an upsurge of disgusting liquid in her sink...not good at all...but the hotel was nice otherwise...great location by the Fashion Mall and terrific eating places...overall it is what it is...a 3 star Sheraton
November 11, 2012
Rated 4 out of 5 by Bluesky Nice facility but lacks service...
Overall nice facility and room but hope to have more personality and non-intrusive services. Also hope they open club lounge more often.
December 30, 2011
Rated 4 out of 5 by rockie67 Staff is wonderful.
Great experience at this hotel. Friendly and warm, and welcoming.
June 7, 2013
Rated 5 out of 5 by Boiler99 Very Clean
Hotel was up-to-date and clean!
October 9, 2013
Rated 3 out of 5 by RMWW OK hotel, sorry maintenance program
9 two night stays in the last 2 months, only 2 without turning in a maintenance request.
Mostly the sinks but the elevator key system that needs tuning is the most irritating. Yesterday's stay set a record - 6 items including the tub did not drain, the sink did drain when plugged, the tub had a constant leak (the fixture actually was rusted), the thermostat registered 64, set at 66 and actual temp about 70, the bath doorstop was broken off, and of course the elevator key system.
OK to stay there but likely expect to call the front desk for maintenance items (this note might actually get them to fix things better and more consistently).
August 1, 2013
Rated 5 out of 5 by Christy49 This hotel is very friendly.
I was very pleased with the hotel staff, especially the bell hops. Our luggage was delivered right to our car and even placed in the trunk for us, all with a smile.
July 8, 2014
Rated 5 out of 5 by FamilyFunIndy The most friendly and accommodating staff ever!
We are frequent guests at the Sheraton Hotel and Suites at Keystone at the Crossing in Indianapolis. Over the years, we have become familiar with the friendly and accommodating staff. We highly recommend this hotel to travelers near and far.
July 4, 2014
Rated 2 out of 5 by KTB12 Not what I expect from Sheraton
I reserved a room online, a King with a sofa bed on the Club level for 5/19. I even called to confirm the room because I knew we would be arriving after 4pm, at that time I requested a room close to the elevator because I was having knee issues. I was told there was no problem. When we arrived I was told the room I had reserved was not available, even though I had called to confirm earlier in the day. All they had was a king corner room. I showed the agent my confirmation for a king room with a sofa, (we prefer not to sit on the bed due to back issues), she told me that it was just a request and not a guarantee. She also said I was lucky to even have a room because they were booked up with a basketball tournament and two weddings. One of the elevators was out of service and it took forever to get to our room or to the lobby all weekend. The other elevators had wet floors every single time we got in them. I know that is to be expected when there is a pool, but it was a dangerous situation. Our room, being a corner room, was the very last room at the end of the hall. The light bulb in the bathroom was out, we had to call maintenance to have it fixed. We went to the lounge to have a drink and it was over flowing. There was no policing of the lounge. There was one person staying on the floor that brought an entire basketball team in the lounge and was proud of the fact that they had ��gotten away” with it. So of course there was no soda or water left in the fridge and no snacks to be found. It was also impossible to get a glass of wine or beer as the attendant was nowhere to be found. The scene was the same if not worse in the morning for breakfast, it was a mess, and there was nothing to eat except some bread for the toaster and clumpy oatmeal. There was no silverware or plates or glasses and as each player left the coach was reminding them to take two or three drinks for later. It was extremely frustrating as a paying guest to not be able to use the amenities I paid for.
May 21, 2012
Rated 4 out of 5 by MSandDB This Hotel has great features
I thought the hotel was very nice. I enjoyed my stay and appreciated the fact that we used our room keys to operate the elevator. I appreciate the complimentary bottled water the hotel provided, however, I would get rid of the extra bottle of water that the hotel charges for, this can be a little deceiving to the guest. Just a suggestion.
June 30, 2014
Rated 4 out of 5 by sorority77 beautiful lobby and lounge areas
we found used syringe in a drawer and a wadded up sock under tv stand. otherwise good, friendly staff; housekeeping less than desirable
July 3, 2014
Rated 4 out of 5 by tour2014 Good features of hotel
The staff were very responsive to the needs of the guests. Very helpful at the front desk. Loved the comfortable beds. Like sleeping on a cloud. Would recommend this hotel to my friends and acquaintances. Good location for accessing other areas of Indianapolis.
June 30, 2014
Rated 3 out of 5 by Patti36 This hotel was average
Bed was lumpy. Room over all met my needs. The hotel was not as great as I expected. Ate in lounge several times. Food was OK.
July 2, 2014