Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 377 reviewers.
Rated 4 out of 5 by this hotel is great for conferences. I enjoyed my stay I did ask to be moved from a room because the unit on the roof outside the window in my room was extremely noisy. I was moved to a room that was next to children and was also rather noisy. I did not asked to be moved again. September 20, 2013
Rated 5 out of 5 by Great Staff and Facility The hotel was comfortable with convenient parking provided and a very welcoming staff from the front desk and service staff to the Cafe staff. We would definitely stay here again! September 20, 2013
Rated 5 out of 5 by Keystone Crossing Awesome Experience I was on business trip from September 15-18 and happen to also be my anniversary,my wife decided to a company me. I just wanted to give recongnation to 2 staff members Natasha at the front desk when you check in for providing us with excellent customer service Sunday night that was very special to me and my wife that went above and beyond, but also Tamera on Tuesday night that provided great customer service on the 12th floor willing to services us. The hotel is very clean apperance inside the lobby and out & hallways were in good shape. 2 thumbs up!! The only 2 things I have to say negative is the gentlemen on the 12th floor Sunday and Monday was hidden in the back room by the food on the 12th floor the entire time never once came out to offer any beverage almost like he didn't want to be bothered. Bad!!! He was late serving food on Monday night. Don't remember the women in guest customer service Sunday night but was very rude. Seem to me looking for a confrontation. September 19, 2013
Rated 4 out of 5 by Things To Work On Oversall our stay was fine . . . but room needs help with broke toilet plus we could not believe there was no safe in the suite -- WOW! September 2, 2013
Rated 5 out of 5 by Outstanding Customer Service I recently attended a 2-day business conference at the Sheraton at Keystone Crossing. Pros - Simply amazing customer service provided by the staff including the front desk and room service. Check-in and check-out was quick. Room was virtually spotless. Quiet room. Feather pillows. Fabulous meals Cons - Room Service price August 30, 2013
Rated 4 out of 5 by Overall all rating I gave an overall rating of good instead of excellent due to the fact that after I checked out, my credit card was charged an additional large amount that was not mine. After a phone call, the amount was refunded. I appreciate the prompt solution to the problem. I would recommend this hotel. August 26, 2013
Rated 1 out of 5 by Did not live up to expe rations Room very cold with no temperature adjustment working. Poor lighting. August 26, 2013
Rated 5 out of 5 by Great Place to Stay I would not think twice about staying here again! August 26, 2013
Rated 3 out of 5 by This hotel needs a little work I found clothing from a previous guest in the room, which left doubts in my mind as to the overall cleanliness of the room, however, I did not find issues inside the room. When I arrived at the hotel, I was rushed to check in and attend an evening event inside the hotel. When I parked outside the entrance the valet asked if I needed my car parked. I politely said no, then proceeded into the hotel to check in. The valet told me that he was required to hold the keys of any car that was parked outside the entrance. I replied that I was in a rush to check in and that I would park my car in the garage after I had checked in. Any hotel that I have driven to has allowed the car to be parked outside during the time of checking in. If this is a hotel policy, it should be changed. August 25, 2013
Rated 5 out of 5 by Fantastic hotel We stayed with our grandsons for 3 nights and can not say enough about this hotel. We were upgraded and the room was perfect. Staff was very helpful and friendly. We asked for a roll-a-way bed when we checked in and it was in our room before we parked and got upstairs. The room was very clean and large and we also enjoyed the free breakfast and evening snacks and drinks. Short trip to the Children's Museum and the Zoo and walked to two of the restaurants. Can't say enough about our stay. Thank you for a wonderful stay. We'll be back. August 24, 2013
Rated 3 out of 5 by bar prices for Indy Overall, everything was fine. But with starwood, I expect more. First of all, this is the only hotel I stay at where I NEVER am offered an upgrade. Also, I am shocked at how much drinks cost at the lobby bar. It's insane if it were in NY, let alone Indy. And to charge that much and then not know how to make a simple martini is worse. I would not say anything, but twice it has ruined my experience and I thought someone should know. The staff and management there do not care at all. August 22, 2013
Rated 4 out of 5 by Restaurant Bar I have stayed with you twice and both times the "restaurant" and bar were understaffed. I only ate there one night and ate out the rest. I prefer to just eat at the hotel I am staying at so I can quickly get back to my room and work. August 22, 2013
Rated 2 out of 5 by Nice, but cleanliness ruined it for me. This room had two major issues. The toilet was dirty and appeared not to be cleaned, and the coffee maker had remnants of what looked like milk in the reservoir. Thankfully this made the coffee not work, so that I could discover it. August 21, 2013
Rated 5 out of 5 by Great Hotel I stayed at the Sheridan at Keystone for two nights while attending a conference. The staff was great, the room was clean and comfortable, and the view from my room was excellent. The conference facilities were great. Meeting rooms were good sized with good AV equipment. The break session food and drinks and the lunch meals were very good. I would recommend the Sheridan. August 19, 2013
Rated 4 out of 5 by Good Night's Stay Quick business trip to Indy and this Sheraton was close to our seminar. Ease of parking, quick check-in, pleasant staff. Everything very clean and comfortable. This was a great hotel to stay and breakfast in club lounge was very good with a very sweet lady to help us with the coffee maker. I would highly recommend this hotel. August 15, 2013
Rated 2 out of 5 by internet costs you starpoints it cost me 250 star points if i wanted to have internet in my room that seemed a little crazy other chains dont even charge you for internet anymore August 15, 2013
Rated 5 out of 5 by Friendly Staff I worked with an event that was being ran during the weekend. Since I worked more directly with the staff I felt it necessary to say how impressed I was with them. August 14, 2013
Rated 2 out of 5 by This place needs help... For the price I expected a sink stopper that works and outlets in the lamps that actually are not so worn that they will tightly fit a plug in for a charger. In addition...the housekeeper never showed before 1:00 on the days we were staying overnight but knocked on the door on the day we were checking out at 9:00 in the morning. August 13, 2013
Rated 5 out of 5 by Excellent Hotel Was at this hotel for IFC (IndyFurCon) and it was an awesome experience the hotel staff was amazing and I couldn't have had a better experience. August 13, 2013
Rated 5 out of 5 by Excellent weekend! I was there attending the IndyFurCon event, and had yet another weekend of fun. This is the second year ive attended, and have loved the hotel every time. The staff is always so friendly, and all my needs were met promptly. I love the new renovations made on the second floor as well! thanks guys, i will be back. -scott August 13, 2013
Rated 5 out of 5 by Love the Keystone Sheraton! Spent the last weekend at the keystone Sheraton. Was not my first time there and I certainly hope it won't be my last! Very clean. Easy access to wonderful shopping nearby. Lots of awesome places to eat within a short walk and/or drive. Very clean hotel and professional staff met all my needs. Thank you Keystone Crossing Sheraton!! August 13, 2013
Rated 3 out of 5 by Average stay Hotel is relatively new, attached to a shopping mall that's coming along. Front desk staff needs definite improvement. Prior to check-in and travel, added additional people to my room. At check-in, room was not available, and other names on room were not present. When identified as gold member, no further apologies or considerations were made. Gave front desk agent names again when I went to actually check into the room. Room's HVAC system is sorely lacking, something I found was repeated across other friends' rooms that I was in during the weekend. Room would cool very slowly to desired temperature, could barely tell that fan was running. Fast forward several hours later, and another party was checking in to get room keys (I was away from the hotel). Names were not on room as requested now twice previously. Arrived back to hotel and checked in my friend. Added names to room a third time. Hotel gets high marks for being close to many great chain and local dining establishments in the area, recreation, and access off the highway. August 13, 2013
Rated 2 out of 5 by Dirty Hotel I had a room for three nights for the IndyFurCon event. I only stayed one night. I was disgusted by the dirtiness of the hotel. -Upon entering my room there was a stale odor. -Two of the lights in the room did not work due to burnt out light bulbs. -Though the beds were made it looked like somebody has been laying in them. -The carpets were not vacuumed. Next to the side of the beds were crushed crackers. -One of the three waste baskets had trash in them. -On the bathroom floor there were peanuts under the sink, an almost empty roll of toilet paper with no replacement to be found and the bathtub was clogged (the water drained out very slowly). -The furniture looked like it had not been cleaned. You could see finger prints and marks all over the glass tops, mirror, tv screen and dirty clock. I will NEVER stay at this hotel every again. It was so gross that we only stayed for the one night out of two and went to a different hotel due to it being so dirty. August 13, 2013
Rated 4 out of 5 by Poor housekeeping I stayed for 3 days and the housekeeping only showed up once on the 2nd day, only to clean the bathroom and nothing else of the room. I did not see housekeeping for the remainder of my stay. August 12, 2013
Rated 4 out of 5 by Pretty good...but.. Stayed for a few nights. Room was smaller than I expected. The bathroom was very small and kind of old. View was good. Bed was amazingly comfortable. Power went out in the hotel one night for a few hours with no compensation or apologies or any kind of making the guests aware of why it happened. Guests were sitting outside of rooms in the hallways. One guest was breast feeding her baby in the hall at 10 pm. Elevators didn't work during this time. Had to climb 9 flights of stairs to get to room. Also, surprised for $189 a night that there was no small fridge or microwave. Best part was the bed, super comfy and the lady Natasha at check in was super helpful and friendly. August 9, 2013
Rated 2 out of 5 by I would expect more from a Sheraton!! I would expect a microwave & refridgerator. I needed a freezer for a cold pack that I sleep on at night. The maids never vacuumed our room-the same pieces of paper were there all week. One day at 4pm, they hadn't made the beds or brought clean towels-I had to call for towels & told them to forget about cleaning. We'd been gone all day & were ready for a nap. For the price, we should have had the buffet breakfast.-even Super 8 is better than this. August 7, 2013
Rated 5 out of 5 by indy overall, good value for the points and $ spent. August 7, 2013
Rated 5 out of 5 by Fantastic Hotel I was in Indianapolis on business and my wife joined me. We stayed on the 12th floor and got the opportunity to enjoy the club privileges. It was quiet and peaceful. It will not be our last time to stay at the Sheraton. August 5, 2013
Rated 4 out of 5 by Nice hotel, great location Shower head needed to be replaced, poor water flow. Room was nice. Internet should be free. Hated the card activated elevators. August 4, 2013
Rated 4 out of 5 by Business meeting Nice hotel, expensive room service August 2, 2013
  • 2016-08-29 T12:46:24.492-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-9, bvpage2n
  • co_hasreviews, tv_377, tr_377
  • loc_en_US, sid_158, prod, sort_default
<<prev 7 8 9 10 11 ... 14 next>>