Rated 3 out of 5 by yogistacey ok but over priced
THe hotel was satisfactory, the people were very nice and friendly but there was nothing special about the place. I was put in the wrong room, internet is $10 a day and there was nothing worth the price.
August 11, 2014
Rated 3 out of 5 by ejayhall Ejayhall
Great sleeping until the alarm went off and everyone had to evacuate. Overpriced bar and restaurant.
August 11, 2014
Rated 4 out of 5 by CLARE16 NICE A QUIET
OVERALL A GOOD EXPERIENCE., ESPECIALLY THE COMFY BED! HOWEVER IF YOU ARE STAYING LONGER DO NOT OPT FOR THE GREEN (NO MAID SERVICE)
August 11, 2014
Rated 3 out of 5 by weekend123 Sorry but...
I have never had any issues with an SPG hotel in the past so I feel bad writing a not so great review. We spent two nights in a stifling HOT room. A check was done on the thermostat/ac after our first night and we were assured the problem was fixed. Not so. We again spent a sleepless night in heat. The major issue, on top of two uncomfortable sleepless nights, was that no one at the hotel really seemed to care or think it was an issue. At checkout, I was exhausted and explained the issue. The check out clerk offered me a 'free' cup of coffee! WHAT!
I just spent $$$ to be miserable. Nothing was FREE about any of it.
July 30, 2014
Rated 1 out of 5 by Alexioso this Hotel appears to be tired
I talked 7 families into staying at the Sheraton Hotel at Keystone in Indianapolis and it was not a satisfactory stay. It took 3 hours for our roll-away to arrive which was 11:00pm. Temperature in our warm was very warm and the HVAC system did not work well at all. In fact, one person in our party ran to the WalMart to buy a fan he was so hot. The person at WalMart asked if he was staying at the Sheraton because many people had come in to purchase one. I'm very disappointed.
August 4, 2014
Rated 5 out of 5 by nick92 Great with a few drawbacks
Overall it was a nice hotel, great location and very clean.
However, there was nothing in my room that gave information about the hotel amenities and services.
There was a lot of noise until late into the night. I think it might have been the elevators - not sure.
The fitness center did not open until 6:00. When you want to get a work out in and get to an 8:00 a.m. meeting, that is really not early enough.
August 4, 2014
Rated 3 out of 5 by Diane61 Annoying Noise
I have stayed at this hotel multiple times due to it's proximity to Keystone Mall.
The hotel was full the night we arrived.
We were assigned a room on the north side of the hotel, 11th floor. There was an incessant noise that disturbed our sleep, some mechanical noise that reiterated 2-1/2 times a second. It was very annoying and we could not identify it's source. Even earplugs did not help.
August 4, 2014
Rated 5 out of 5 by ruveg1 front desk not consistent
In my group, some people were offered green services, some were not; some were offered meal coupons, some only Starbucks coupons, some not explained any options at all. We have talked and compared and not at all pleased that guests were treated so differently for no valid reasons.
August 4, 2014
Rated 3 out of 5 by Lulucas Convenience
Being a female business traveler, the convenience of registering at the front desk and unloading luggage is an attraction to certain hotels. Tonight I checked in and the valet said it would cost me $10 to leave my car parked in the front only to take my bags to my room. He proceeded to tell me free parking was provided in the garage. Check in desk offered no assistance. Off I go to the parking garage and pull my suitcase and computer bag across the skybridge to the 6th floor. Then back out of my room for a meeting. Now why does it cost $10 to simply unload your vehicle and then move the car. It looks to me your valet is trying to make $10 where he can. A hotel of this size has no where to unload. Or use the bellman and give him $10 to carry your bags. Very sad at the lack of customer service.
November 9, 2011
Rated 5 out of 5 by Muggsy44 Comfortable Visit
Great bedding, clean rooms, and great front desk service combined to make my four night visit exceptional.
August 3, 2014
Rated 3 out of 5 by JJB007 Customer Service Issues
I have led 2 conferences at this hotel and experienced customer service issues in both. Neither group wants to return to this facility. The food was great at both meetings, but customer service and overbilling was an issue at both too.
August 2, 2014
Rated 5 out of 5 by ShyJo Great Staff & Amenities
We were pleased with our overnight experience at this hotel. We were treated with great respect and attentiveness to every request...even though we were strangers in the city and had difficulty locating the hotel...when we called, a lovely lady gave us turn by turn instructions on how to get there!
August 1, 2014
Rated 4 out of 5 by rkpsycho Poor and Slow Staff
Nearly every time that we requested service from Staff we had to ask multiple times.
At check-in we requested a fridge and they said they'd send it right up. After 30 minutes we had to call back again.
For request for towels and bath mats(which there were none at check-in) we called twice and still none were delivered. I found someone down the hallway cleaning another room and had to try to get them from her.
Upon returning from dinner we couldn't find the evening vallet ... front desk paged them 3 times and they still were not found. After 20+ minutes a security guard parked our car.
Besides the lack of hot water in the morning!
June 23, 2014
Rated 5 out of 5 by Akim1972 Perfect location
Perfect location in the middle of shopping complex. Especially enjoyed the pathway to the garage and the shopping mall.
Staffs were very helpful.
August 1, 2014
Rated 5 out of 5 by DJIndiana Wonderful staff and top hotel gym!
The staff at this hotel were 100% engaged, pleasant and helpful. The housekeeping staff enthusiastically helped (while talking with 2 of them, they both told us they have worked for Sheraton for 30 years. Wow that says something!)
After I used the awesome gym, I was on the elevator and a maintenance man got on, asked if I was coming from the gym, when I responded positively he told me how proud they are of their gym. That's what I saw, staff who are proud. It makes a difference.
The pool was closed for maintenance, I was disappointed I couldnt swim but understand that happens sometime. If I had gone there with children though, I would have been quite upset.
January 5, 2014
Rated 4 out of 5 by BCDallas Very accommodating
We stayed in June during a national soccer tournament and were very pleased with the accommodation of our team. Several other teams were also there and it seemed everyone was pleased overall. The staff seemed very willing to make special arrangements for our group and the breakfast staff made sure everyone was taken care of, even getting to know names by the end of the stay. A special thanks to Kiana A., who was extremely thoughtful every day!
July 27, 2014
Rated 3 out of 5 by Joe1034 Nice facility. Needs more staff
Arrived on a Saturday evening @ 6:00 and waited approx 15 min before someone showed up at the reservation desk. The only other reservation person was gathering info from a guest who had their car broken into the night before in the hotel's parking garage. Friends of mine had their car broken into as well. Nice hotel but lack of staff/security would have me think twice about staying here again.
July 28, 2014
Rated 1 out of 5 by Darren6590 mis lead
I made reservation on phone spoke to what i thought someone whom i could trust , I requested 1 room July 18-21 which i was quoted 119.000 per day, I was coming to Smith Family Reunion .......I drove over 1000 miles to get to check in , Just to be told i didnt have Prepaid rate of 119.00 and had to pay $159 per night .........I Ask to stand aside placed on house phone to call conservation to see they could help. A supervisor could here him . he said he would call the . I will assure Future reunions will not using Sheraton due horrible and iimbbaroson experience
July 22, 2014
Rated 2 out of 5 by BlingKing This hotel is good except for air conditioning
I was very disappointed that we had issues with our room. A faucet handle on the sink broke off. The commode did not work properly and water ran from tank.
The biggest issue was the air conditioning. We asked 2 times for help on this. The maintenance person did go up and when he left he put the thermostat on 60 degrees. It remained there for 2 days. Slightly cool air but not enough to make the room comfortable. Did not remove the humidity.
For a commercial air conditioning system it should be working today as good as it was when it was put in. If the hotel maintenance staff would keep the coils clean and change filters regularly the system would possibly work better.
I hope this issue gets resolved. Most people will not mention this to you. They will just leave and tell some friends and not come back.
July 1, 2014
Rated 2 out of 5 by Socks Disappointments
I was there for the NVON conference. I was disappointed in the breakfast offering. It was much too expensive for most in my group. There was no place in walking distance that offered breakfast that we found. We ate cookies and crackers that we brought and two of the ladies had coffee. I am a tea drinker and you can not make hot tea in a machine that has been used to make coffee--tastes really bad.
July 25, 2014
Rated 3 out of 5 by Indyclient Rooms are dark amd dreary
The lighting in the room was dark and dreary. My room was next to the elevator and I could hear the elevator all night. The closet is right by the door and hard to get into it and also be using the entrance door.
The beds were very poor. Too soft and saggy.
July 25, 2014
Rated 5 out of 5 by EfromSC Great hotel!
This hotel is in a great location with access to local dining establishments. The staff is pleasant and the hotel is very nice.
July 25, 2014
Rated 3 out of 5 by camedeiros Bad Service
I asked for the reception to wake up my friend from Brazil at 4:20AM twice. She had an early flight so I talked to reception twice about how important the wake up call would be. I also asked them to schedule a taxi to the airport.
None of this was done. I accidentally woke up around 4:30 and checked how my friend was doing and if it was not for me to arrange everything in a hurry she would have missed her flight. The receptionist that was on duty in the morning said he had a cab coming in but he told them he did not have any guest scheduled for a taxi. He also said he was not aware of any wake up call.
June 9, 2014
Rated 5 out of 5 by Ness27 July 2014 Stay
The hotel is beautiful. Everything was perfect except for the midnight false fire alarm on the 11th floor. We had to walk down the stairs from the 10th floor to the 3rd floor before it was realized that the alarm was false.
July 23, 2014
Rated 5 out of 5 by DMS3717 Nice Upgrade
I've stayed at this hotel many times. A great SPG option when you don't need to stay downtown. Great location to shopping and restaurants. Being a platinum member it was nice to get an upgrade to a suite. This does not happen all the time at this hotel. It was nice to have a suite, very relaxing and great layout.
May 30, 2014
Rated 5 out of 5 by Tabbs N/A
Great Time! I don't anything to say.
July 20, 2014
Rated 4 out of 5 by Blessedtobeme Lovely stay
Except for the 6:30am fire alarm evacuation, it was a lovely stay. Beautiful hotel.
July 19, 2014
Rated 4 out of 5 by shali Strongly suggest Club Level
For just 30.00 extra you can be in the "Club Level" and we felt it was worth it. They put you on the "club" floor (12th) and you have free internet (10.00 value a night) and access to the fitness room (which was a must for us). At 5:30 there are free hoe-deurves in the club lounge with complimentary beer, wine and soda (food ran out fast on Saturday night). Only problem we had was the ice machine wasn't working on the club floor and you had to go to another floor for ice.
July 14, 2014
Rated 4 out of 5 by Anonymous733 Better food options
I would rather have a fridge and microwave in the room when traveling. Room service was too expensive and no other options were presented. For example there were tons of restaurants in area that would have take out and delivery better than a $20 in house burger.
July 18, 2014
Rated 5 out of 5 by artzy Mrs. Kathy Otto
The staff at this location was exceptional!! Winn, at the front desk checked us in, was very professional and efficient. In the Club Room, Tamara was so wonderful every night we were there! She was engaging, courteous to the rudest people, and just all around a pleasure to be around. You are lucky to have these two people on your staff. Thanks!
October 14, 2013