Rated 5 out of 5 Staff
I want to commend Chris at the front desk he was a true professional in his job at checking us in and making us feel welcome. Then again in the wee hours of Sunday morning when I purchased antacids for my wife then remembered the next evening to ask how my wife was feeling. He deserves a bonus.
March 11, 2014
Rated 2 out of 5 by AJ2014 Hotel needs help
My room had a funky mold like smell when I first entered it. So I asked for another room on the same floor (9th) and was provided a room on the other end of the floor. Unfortunately this "non smoking" room smelled like a cigar. And the hallway had a burning smell that never went away.
March 9, 2014
Rated 3 out of 5 by Connie405 Hot Stay in March
The hotel hallways and rooms were so HOT I was fanning myself while sitting in bed. Our banquette room had everyone sweating. The in-room coffee was the worst I have had at any hotel. Location of the hotel is the best feature. The remodel turned out nicely and the beds were comfy.
March 8, 2014
Rated 5 out of 5 by NancyPhD NancyPhD
The rooms were outstanding in quality. The hotel personnel were friendly and professional. The nearby shops and dining were great! I would highly recommend a stay at this hotel!
February 25, 2014
Rated 5 out of 5 by RDPlatinum Best SPG Lounge and Staff
I stay in Starwood hotels about a dozen nights a month or more. The Sheraton at Keystone Crossing is one of the best. When you go to the SPG lounge, Tamara will make you forget anything bad that happened that day. She is always cheerful and friendly. The rest of the staff is also very good and very customer focused. The gym is nice and the hotel is connected to a mall with an excellent food court. Convenient to dining, activities, and the interstate system. Attached free parking garage is also a positive. Stay here and you won't be disappointed!
March 3, 2014
Rated 5 out of 5 by JoCor Enjoyed my stay
Traveling on vacation and stayed at five different Sheraton Hotels between Michigan and Florida. I would put this hotel up at the top of the list. They all had different positives and made our vacation memorable!
March 6, 2014
Rated 5 out of 5 by DJIndiana Wonderful staff and top hotel gym!
The staff at this hotel were 100% engaged, pleasant and helpful. The housekeeping staff enthusiastically helped (while talking with 2 of them, they both told us they have worked for Sheraton for 30 years. Wow that says something!)
After I used the awesome gym, I was on the elevator and a maintenance man got on, asked if I was coming from the gym, when I responded positively he told me how proud they are of their gym. That's what I saw, staff who are proud. It makes a difference.
The pool was closed for maintenance, I was disappointed I couldnt swim but understand that happens sometime. If I had gone there with children though, I would have been quite upset.
January 5, 2014
Rated 5 out of 5 by Perkins11 EXCELLENT HOTEL Clean and Awesome Prices
This hotel is GREAT!! Great Price, Clean Hotel, in the Middle of Everything. Hooked to the Mall, all the places to Eat!! This hotel made EVERYTHING alright!! Starbucks in the Lobby!! I just can say enough good things :)
March 3, 2014