Sheraton Indianapolis Hotel at Keystone Crossing

  • 8787 Keystone Crossing
  • Indianapolis,
  • Indiana
  • 46240
  • United States
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Age Requirement Policy

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Rated 4 out of 5 by 348 reviewers.
Rated 5 out of 5 by Very comfortable and good price Was very comfortable in our room. Small, but ok and bed and shower were excellent. Would like to have received more soaps each day. The soap was not always refilled and we needed more bath soap. Other than than, everything was great. Hallways needed cleaning. March 12, 2013
Rated 5 out of 5 by The staff at this hotel were friendly and helpful and location was great! We couldn't have been more happy with the location of this hotel and the friendliness of the staff. The amenities in the Club Lounge were especially nice. We enjoyed the drinks, appetizers and free breakfast. What a great way to treat your preferred guests! April 2, 2013
Rated 5 out of 5 by Great hotel This is one of my favorite Sheratons. It's always clean. The rooms are large & comfortable. It's in a great suburban location. And the beds are REALLY comfortable. May 3, 2014
Rated 4 out of 5 by HVAC in room was too loud Overall, the hotel was great. (Clean, new, good food, nice conference room chairs, facilities, location, etc.) My only concern was the HVAC in room 917. There was a loud "clank" every time it turned on. In the end, I had to turn it off, in order to sleep. June 21, 2013
Rated 3 out of 5 by Average stay Hotel is relatively new, attached to a shopping mall that's coming along. Front desk staff needs definite improvement. Prior to check-in and travel, added additional people to my room. At check-in, room was not available, and other names on room were not present. When identified as gold member, no further apologies or considerations were made. Gave front desk agent names again when I went to actually check into the room. Room's HVAC system is sorely lacking, something I found was repeated across other friends' rooms that I was in during the weekend. Room would cool very slowly to desired temperature, could barely tell that fan was running. Fast forward several hours later, and another party was checking in to get room keys (I was away from the hotel). Names were not on room as requested now twice previously. Arrived back to hotel and checked in my friend. Added names to room a third time. Hotel gets high marks for being close to many great chain and local dining establishments in the area, recreation, and access off the highway. August 13, 2013
Rated 5 out of 5 by Great Rooms The upgrade on the rooms was very noticeable. The only thing I saw was the carpet as you walked in room 1014 was pulled away from the wall on the right side of the hallway. April 24, 2014
Rated 5 out of 5 by This is a very nice hotel Stayed here for a Nursing Conference, and the room was very clean, bed was very cozy. The staff was extra nice as well!!!! Would stay here again May 5, 2014
Rated 5 out of 5 by Great property Well situated to restaurants & shopping, accommodating ,professional , courteous staff. Good size rooms, great club lounge. Club floor staff in the evening (may 15-18) was super! Definitely one if the better properties for business or lesuire. May 19, 2013
Rated 4 out of 5 by this hotel is great for conferences. I enjoyed my stay I did ask to be moved from a room because the unit on the roof outside the window in my room was extremely noisy. I was moved to a room that was next to children and was also rather noisy. I did not asked to be moved again. September 20, 2013
Rated 3 out of 5 by This hotel was very convient for shopping The staff was friendly. I stayed on the 4th floor and there was a horible ordor in the hall way. My room was fine, but was dissappointed that there was not a refrigerator. The shower did not drain well. Had to shower in ankle high water. September 22, 2013
Rated 4 out of 5 by wireless is poor need to increase speed of wireless May 26, 2014
Rated 5 out of 5 by Enjoyed my stay Traveling on vacation and stayed at five different Sheraton Hotels between Michigan and Florida. I would put this hotel up at the top of the list. They all had different positives and made our vacation memorable! March 6, 2014
Rated 5 out of 5 by Most comfortable bed ever! I have never stayed at a Sheraton before, but this experience will change where I stay from now on. May 12, 2014
Rated 4 out of 5 by Restaurant Bar I have stayed with you twice and both times the "restaurant" and bar were understaffed. I only ate there one night and ate out the rest. I prefer to just eat at the hotel I am staying at so I can quickly get back to my room and work. August 22, 2013
Rated 2 out of 5 by Nice, but cleanliness ruined it for me. This room had two major issues. The toilet was dirty and appeared not to be cleaned, and the coffee maker had remnants of what looked like milk in the reservoir. Thankfully this made the coffee not work, so that I could discover it. August 21, 2013
Rated 3 out of 5 by Room great, breakfast horrible The room was very clean , very comfortable bed, great staff. Ordered breakfast and the bad experience began. A coffee was £5.50 , the a la carte was cold and most likely taken from the Buffett. Totally overpriced. February 25, 2014
Rated 5 out of 5 by Graet Stay The front desk was fast, pleasent, and helpful. The romm was absolutely spotless. The bed was super soft and very comfortable. The room was very quiet. Great overnight stay. I would highly recommend this hotel. Plus free parking! April 7, 2013
Rated 3 out of 5 by Hotel is good, staff needs work Hotel is good. Clean rooms, good size, nice amenities... Staff... well, they could use some work. On the days that I was there they were slow, seemed to have a lack of knowledge and were less than stellar than what you'd expect. May 8, 2013
Rated 5 out of 5 by Best Staff The staff at the hotel were very helpful and friendly Anything we needed from a cart to carry our supplies to the show room to some of the best coffee was taken care of with a Thank You and a smile Juan in receiving was awesome January 29, 2013
Rated 2 out of 5 by Few amenities I have stayed in less expensive hotels that were just as nice/clean but that also had free breakfast, fridge and microwave in the room. Disappointed your hotel didn't offer any of these. (Fridge "if available" for $25 a night.) April 17, 2013
Rated 4 out of 5 by The hotel was a good hotel The hotel was a good hotel for our conference. May 20, 2014
Rated 3 out of 5 by need improvement upon checking in found door would not lock when you left the room..staff had to come up and replace lock...there was no info book on hotel and facilities nor a t.v. station list in room..took a while for staff to figure out what I was looking for...On Sunday morning the alarm in adjoining room went off at 6:30 am..was immediately turned off..at 7:10 am our alarm went off and at 7:30 am the other adjoining room alarm went off and it was not occupied so it rang continuously until I called guest services and they sent someone up to turn it off...Sunday morning- three rooms together had what I suspect previously set alarms go off..coincidence? or prank? Maybe the maid service should make sure all alarms are turned off when they clean the rooms..needless to say my sister and I were wide awake a lot earlier than we had planned on our weekend visit in Indy. Also the bar maid down stairs seemed more preoccupied with talking to her coworkers than waiting on her customers..three of us waited a good 7-8 minutes while she hung out over by the kitchen area talking to a coworker December 19, 2013
Rated 3 out of 5 by Unclean room When I arrive in the hotel room late Monday night, the pillows had stains on them and the waters in the corner of the room were 1/2 dranken. It was like the room was not completely clean. Not what I'd expect at a SPG hotel. February 28, 2013
Rated 5 out of 5 by Great Restaurant Staff I dined in the restaurant everyday during my recent stay. While there variety of dishes was not the best, the food was delicious. The friendliness and service of the restaurant staff was also excellent. February 24, 2014
Rated 5 out of 5 by This hotel cares about the planet To save water, you could choose to skip housekeeping cleaning your room. To encourage this, a $5 voucher was given to utilize in the hotel (food/drink) for every night you chose to be exempt from clean sheets and towels. February 11, 2013
Rated 5 out of 5 by Fantastic Hotel I was in Indianapolis on business and my wife joined me. We stayed on the 12th floor and got the opportunity to enjoy the club privileges. It was quiet and peaceful. It will not be our last time to stay at the Sheraton. August 5, 2013
Rated 2 out of 5 by absolutely awful It was horrible from beginning to end. But your stall did their best. 1. I arrive at midnight the gal at the desk doesn't tell me I have to use my key card to operate the elevator. 2. , my room isn't cleaned.. 4 pm I ask for towels.. 5 pm they come.. don't care about the bed..manager tells me it will be done first thing in the am. They tell the manager the green card was out.. I didn't have one. 3. Next day, bed not done. I call at noon. It gets done about 1. 4. Manager, Ms Carrera is doing her best and another I don't remember her name. But trying That night a Baseball team moves in. next door, lots of pounding noise.. 4 phone calls later and 10 pm they finally get it to stop.. Ms Carrera has sent up a bottle of wine and treats and note. By now we are laughing this is so bad and we have become friends. 5. Every time I call they call Me MR Wiseman., I am female. 6. The only thing good on your menu is the hamburger and the best place to eat is the Starbucks for breakfast. Bar closes at midnight. 7. The convention was good.. 8. All in all.. you see it was pretty bad.. July 21, 2013
Rated 5 out of 5 by This hotel has great convenience I was in the hotel for a conference and everything was great. The workout room and pool were well maintained. The hotel was convenient to restaurants, the Fashion Mall, and was very nice. March 14, 2014
Rated 5 out of 5 by Favorite Indy Hotel Once again you provided me with a great place to stay. I appreciate the staff and will be back again and again. April 30, 2014
Rated 5 out of 5 by Great Service I asked for a specific room for sentimental reasons and the front desk associates were extremely willing to grant my request. April 24, 2014
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