Rated 3 out of 5 by Grumpy3 need improvement
upon checking in found door would not lock when you left the room..staff had to come up and replace lock...there was no info book on hotel and facilities nor a t.v. station list in room..took a while for staff to figure out what I was looking for...On Sunday morning the alarm in adjoining room went off at 6:30 am..was immediately turned off..at 7:10 am our alarm went off and at 7:30 am the other adjoining room alarm went off and it was not occupied so it rang continuously until I called guest services and they sent someone up to turn it off...Sunday morning- three rooms together had what I suspect previously set alarms go off..coincidence? or prank? Maybe the maid service should make sure all alarms are turned off when they clean the rooms..needless to say my sister and I were wide awake a lot earlier than we had planned on our weekend visit in Indy. Also the bar maid down stairs seemed more preoccupied with talking to her coworkers than waiting on her customers..three of us waited a good 7-8 minutes while she hung out over by the kitchen area talking to a coworker
December 19, 2013
Rated 5 out of 5 by Ravens10 Fantastic Hotel
I was in Indianapolis on business and my wife joined me. We stayed on the 12th floor and got the opportunity to enjoy the club privileges. It was quiet and peaceful. It will not be our last time to stay at the Sheraton.
August 5, 2013
Rated 2 out of 5 by Nancie absolutely awful
It was horrible from beginning to end. But your stall did their best.
1. I arrive at midnight the gal at the desk doesn't tell me I have to use my key card to operate the elevator.
2. , my room isn't cleaned.. 4 pm I ask for towels.. 5 pm they come.. don't care about the bed..manager tells me it will be done first thing in the am. They tell the manager the green card was out.. I didn't have one.
3. Next day, bed not done. I call at noon. It gets done about 1.
4. Manager, Ms Carrera is doing her best and another I don't remember her name. But trying
That night a Baseball team moves in. next door, lots of pounding noise.. 4 phone calls later and 10 pm they finally get it to stop.. Ms Carrera has sent up a bottle of wine and treats and note. By now we are laughing this is so bad and we have become friends.
5. Every time I call they call Me MR Wiseman., I am female.
6. The only thing good on your menu is the hamburger and the best place to eat is the Starbucks for breakfast. Bar closes at midnight.
7. The convention was good..
8. All in all.. you see it was pretty bad..
July 21, 2013
Rated 3 out of 5 by Martineeeeeee Room great, breakfast horrible
The room was very clean , very comfortable bed, great staff. Ordered breakfast and the bad experience began. A coffee was £5.50 , the a la carte was cold and most likely taken from the Buffett. Totally overpriced.
February 25, 2014
Rated 5 out of 5 by JoCor Enjoyed my stay
Traveling on vacation and stayed at five different Sheraton Hotels between Michigan and Florida. I would put this hotel up at the top of the list. They all had different positives and made our vacation memorable!
March 6, 2014
Rated 5 out of 5 by momatwork Very Nice and clean.
I stayed at the hotel for a conference, and the whole place was very nice. The rooms were nice and clean, the staff was helpful and very attentive, and the food was really good!
July 18, 2014
Rated 5 out of 5 by Nichole Best Hotel In Indy
The hotel is our favorite place to stay the Mall is right there and good places to eat close by this is our first pick when we go to Ind. Everyone is always helpful and ready to help you with anything you need .
March 20, 2013
Rated 4 out of 5 by Teresa6 CONFUSSED
The room was very nice we appreciated being on the owners floor. I understand that the hotel was full and no upgrade was available however this the only property that has a fee is charged for the club room.
March 8, 2013
Rated 5 out of 5 by Stutz Great Restaurant Staff
I dined in the restaurant everyday during my recent stay. While there variety of dishes was not the best, the food was delicious. The friendliness and service of the restaurant staff was also excellent.
February 24, 2014
Rated 5 out of 5 by Jsherry My stay in Indianapolis
My stay at Sheraton Keystone was wonderful! All my needs were met with enthusiasm and ability to help. Thanks for the great stay. The only thing you really need is a concierge.
June 30, 2014
Rated 5 out of 5 by Akim1972 Perfect location
Perfect location in the middle of shopping complex. Especially enjoyed the pathway to the garage and the shopping mall.
Staffs were very helpful.
August 1, 2014
Rated 4 out of 5 by CLARE16 NICE A QUIET
OVERALL A GOOD EXPERIENCE., ESPECIALLY THE COMFY BED! HOWEVER IF YOU ARE STAYING LONGER DO NOT OPT FOR THE GREEN (NO MAID SERVICE)
August 11, 2014
Rated 4 out of 5 by TRD2NIT Food could use improvement
Some of the meeting rooms were very small. Lunch provided for the meeting was below expectation.
August 25, 2014
Rated 5 out of 5 by Christy49 This hotel is very friendly.
I was very pleased with the hotel staff, especially the bell hops. Our luggage was delivered right to our car and even placed in the trunk for us, all with a smile.
July 8, 2014
Rated 5 out of 5 by Rgl4z7 Great hotel, lousy laundry service
Great hotel, clean, nice bar, clost to a lot. Just don't call for overnight laundry service....it's more like a day and a half. And don't be surprised if you haveto evacuate the hotel at 2am.
February 3, 2013
Rated 4 out of 5 by Dani Hotel is clean and staff friendly
Overall the hotel is kept clean and rooms are nice. Unfortunately at my recent stay, the iron had some burnt material on the iron face which was melting on my clothes when I tried to use it.
May 5, 2013
Rated 4 out of 5 by SparkDalmatian Poor housekeeping
I stayed for 3 days and the housekeeping only showed up once on the 2nd day, only to clean the bathroom and nothing else of the room. I did not see housekeeping for the remainder of my stay.
August 12, 2013
Rated 5 out of 5 by judson hotel perfect
This hotel is a perfect spot to reboot
when travel very relaxing.
September 2, 2014
Rated 5 out of 5 by colts99 This hotel has great convenience
I was in the hotel for a conference and everything was great. The workout room and pool were well maintained. The hotel was convenient to restaurants, the Fashion Mall, and was very nice.
March 14, 2014
Rated 2 out of 5 by joefromchicago Service needs improvement
We were checked into the wrong type of room, had to ask for additional pillows and towels twice, was promised 4,000 SPG points for our trouble, still has not shown up on my account.
May 13, 2013
Rated 5 out of 5 by SatisfiedGuest913 Great Staff and Facility
The hotel was comfortable with convenient parking provided and a very welcoming staff from the front desk and service staff to the Cafe staff. We would definitely stay here again!
September 20, 2013
Rated 5 out of 5 by 4Mike Great Rooms
The upgrade on the rooms was very noticeable. The only thing I saw was the carpet as you walked in room 1014 was pulled away from the wall on the right side of the hallway.
April 24, 2014
Rated 5 out of 5 by Cory13 NIcely remodeled hotel!
Hotel is very nice with recent updates. There are plenty of places to eat in the surrounding area along with the mall attached to the hotel. I would highly recommend this hotel.
February 25, 2013
Rated 5 out of 5 by LindaLou48 Conference Charm
This hotel has lovely conference rooms, and excellent support services for the conference attendees.
August 13, 2014
Rated 5 out of 5 by EfromSC Great hotel!
This hotel is in a great location with access to local dining establishments. The staff is pleasant and the hotel is very nice.
July 25, 2014
Rated 3 out of 5 by ejayhall Ejayhall
Great sleeping until the alarm went off and everyone had to evacuate. Overpriced bar and restaurant.
August 11, 2014
Rated 5 out of 5 by Patricia1070 The hotel was refreshing
This is the first time I have stayed at your facility.. The rooms were comfortable and it provided an EXCELLENT venue for our conferance. Will be in contact for future needs
June 22, 2013
Rated 5 out of 5 by Owlgirly Great place to stay
Hotel was very clean with a helpful and friendly staff. Lobby area was accommodating and a ice place to hang out with friends. Connected to mall which was a nice feature.
March 24, 2014
Rated 5 out of 5 by Marian95 The room was spotless
I thought it was a lovely hotel and obviously very well managed. The room was spotless with beautiful white bed linens and crisp clean sheets. Very comfortable. Well Done!
February 25, 2013
Rated 5 out of 5 by ClarkeP Great hotel
This is one of my favorite Sheratons. It's always clean. The rooms are large & comfortable. It's in a great suburban location. And the beds are REALLY comfortable.
May 3, 2014