Rated 3 out of 5 by Lulucas Convenience
Being a female business traveler, the convenience of registering at the front desk and unloading luggage is an attraction to certain hotels. Tonight I checked in and the valet said it would cost me $10 to leave my car parked in the front only to take my bags to my room. He proceeded to tell me free parking was provided in the garage. Check in desk offered no assistance. Off I go to the parking garage and pull my suitcase and computer bag across the skybridge to the 6th floor. Then back out of my room for a meeting. Now why does it cost $10 to simply unload your vehicle and then move the car. It looks to me your valet is trying to make $10 where he can. A hotel of this size has no where to unload. Or use the bellman and give him $10 to carry your bags. Very sad at the lack of customer service.
November 9, 2011
Rated 5 out of 5 by DJIndiana Wonderful staff and top hotel gym!
The staff at this hotel were 100% engaged, pleasant and helpful. The housekeeping staff enthusiastically helped (while talking with 2 of them, they both told us they have worked for Sheraton for 30 years. Wow that says something!)
After I used the awesome gym, I was on the elevator and a maintenance man got on, asked if I was coming from the gym, when I responded positively he told me how proud they are of their gym. That's what I saw, staff who are proud. It makes a difference.
The pool was closed for maintenance, I was disappointed I couldnt swim but understand that happens sometime. If I had gone there with children though, I would have been quite upset.
January 5, 2014
Rated 5 out of 5 by artzy Mrs. Kathy Otto
The staff at this location was exceptional!! Winn, at the front desk checked us in, was very professional and efficient. In the Club Room, Tamara was so wonderful every night we were there! She was engaging, courteous to the rudest people, and just all around a pleasure to be around. You are lucky to have these two people on your staff. Thanks!
October 14, 2013
Rated 5 out of 5 by DMS3717 Nice Upgrade
I've stayed at this hotel many times. A great SPG option when you don't need to stay downtown. Great location to shopping and restaurants. Being a platinum member it was nice to get an upgrade to a suite. This does not happen all the time at this hotel. It was nice to have a suite, very relaxing and great layout.
May 30, 2014
Rated 5 out of 5 by ToughMudderNC Great Hotel
Was in the area for a business conference, and this hotel met every need I had and then some. Classic Sheraton decor, and quiet rooms. Great proximity to the shopping center for almost infinite dining and shopping options, and easy access to get around the greater Indianapolis area. Staff were friendly and knowledgeable.
December 17, 2014
Rated 5 out of 5 by RDPlatinum Best SPG Lounge and Staff
I stay in Starwood hotels about a dozen nights a month or more. The Sheraton at Keystone Crossing is one of the best. When you go to the SPG lounge, Tamara will make you forget anything bad that happened that day. She is always cheerful and friendly. The rest of the staff is also very good and very customer focused. The gym is nice and the hotel is connected to a mall with an excellent food court. Convenient to dining, activities, and the interstate system. Attached free parking garage is also a positive. Stay here and you won't be disappointed!
March 3, 2014
Rated 4 out of 5 by rkpsycho Poor and Slow Staff
Nearly every time that we requested service from Staff we had to ask multiple times.
At check-in we requested a fridge and they said they'd send it right up. After 30 minutes we had to call back again.
For request for towels and bath mats(which there were none at check-in) we called twice and still none were delivered. I found someone down the hallway cleaning another room and had to try to get them from her.
Upon returning from dinner we couldn't find the evening vallet ... front desk paged them 3 times and they still were not found. After 20+ minutes a security guard parked our car.
Besides the lack of hot water in the morning!
June 23, 2014
Rated 2 out of 5 by Falconz This is Sheraton?
Last August, I attended a conference in this hotel.
When I entered the room I was surprised not to find a mini bar, when I asked the receptionist she told me that only Suits have mini bars, but she was very kind and offered to install one in my room which was done promptly.
The most annoying and shocking part was that my room was never cleaned unless I asked the reception to do so !!!!
During the 9 days that I stayed their only 3 times my room was cleaned.
And when it was cleaned their was no consistency, so every time I would find things in different places.
The hotel has a small bar/restaurant with a smallest menu I have ever seen in 5 star hotel...
November 25, 2013