Rated 5 out of 5 by NDDave Family Get Together
Stayed here instead of Indy because it was closer to family. Check in was great, room was just fine and very clean. The staff was quite responsive with a request. We had some meals in the area, but breakfast at hotel was perfect.
Will visit here again.
November 18, 2014
Rated 5 out of 5 by DavidandDanita ““Extraordinary customer service makes this property a ten in my book!””
We stayed 10 nights on business and were very pleased with everything. Check in was quick, room was really nice, bed was super comfortable.....staff, especially Kelly Ganousis, our Business Travel Sales Specialist, were all very friendly and worked hard to provide anything we requested.
The Hotel is attached to the Keystone at the Crossing Mall with plenty of free attached parking.
Couldn't have asked for more, location to everything is great.
October 26, 2014
Rated 3 out of 5 by Lulucas Convenience
Being a female business traveler, the convenience of registering at the front desk and unloading luggage is an attraction to certain hotels. Tonight I checked in and the valet said it would cost me $10 to leave my car parked in the front only to take my bags to my room. He proceeded to tell me free parking was provided in the garage. Check in desk offered no assistance. Off I go to the parking garage and pull my suitcase and computer bag across the skybridge to the 6th floor. Then back out of my room for a meeting. Now why does it cost $10 to simply unload your vehicle and then move the car. It looks to me your valet is trying to make $10 where he can. A hotel of this size has no where to unload. Or use the bellman and give him $10 to carry your bags. Very sad at the lack of customer service.
November 9, 2011
Rated 4 out of 5 by Earl1 could use some improvements
I have issues when guest services do not make attempt to find lower rates and being charge about 2 1/2 times more than the group rate.no allowance given to allow group to use group rates when their are cancellations.Pillow way too soft. I even hear complaints from head of our group indicating hotel was hard to deal with.
October 24, 2014
Rated 5 out of 5 by DJIndiana Wonderful staff and top hotel gym!
The staff at this hotel were 100% engaged, pleasant and helpful. The housekeeping staff enthusiastically helped (while talking with 2 of them, they both told us they have worked for Sheraton for 30 years. Wow that says something!)
After I used the awesome gym, I was on the elevator and a maintenance man got on, asked if I was coming from the gym, when I responded positively he told me how proud they are of their gym. That's what I saw, staff who are proud. It makes a difference.
The pool was closed for maintenance, I was disappointed I couldnt swim but understand that happens sometime. If I had gone there with children though, I would have been quite upset.
January 5, 2014
Rated 5 out of 5 by Bella2009 Elegant and Relaxing Stay in Indianpolis
Great hotel located in the best business and shopping area of Indianapolis. First-class facilities and service.
November 9, 2014
Rated 5 out of 5 by Laura1956 weekend getaway
Great hotel, with a great location. Shopping, food, relaxation all in walking distance. 2nd time here, will be back.
October 13, 2014
Rated 4 out of 5 by mdfan Hotel remodeling was nicely done
Availability of free parking is also a plus
October 12, 2014