Rated 5 out of 5 by krissi7999 Awesome Staff
Hubby and I stayed here for our 12th anniversary! Josh the front desk guy helped me set up the anniversary plans.When we got there the chocolate covered strawberries I got to surprise my hubby wasn't in the room BUT the front desk was right on it... They came a little late but they surprised us with 12 instead of 6 and a LOVELY thank you note for staying there. The club lounge was a great place to relax but no coffee beans to make coffee. Hubby called the front desk and they said they would send someone up but it did not happened :( We had some water and sprite instead. The staff was very friendly thur out the hotel.. The pool was awesome to swim in..I wish they had walk in stairs to the pool. Being disabled it was hard to get out of the pool.. Oh and the hot tub was heaven!! I would encourage people to upgrade there room stay if they can. THANK YOU all so much for making our stay so wonderful!! You all are the best!! Also IF you are a guest there give them time to respond to your request. They seemed to be alittle understaffed but u get the personal attention there.
March 16, 2015
Rated 4 out of 5 by AttorneyTim Getting Better
I use this hotel as a kids get away for the indoor pool on weekends...they were having trouble last year but have picked up their game...I have been receiving upgrades to junior suites...which I didn't use to receive...and the housekeeping issues are better...the club lounge still leaves something to be desired depending upon the time of day you stop in...I went there around 3:30 and couldn't get a Coke...understocked fridge...but the kids love the pool
March 16, 2015
Rated 3 out of 5 by Lilly456 Smelly room
We often come to Indianapolis on business and have stayed at various hotels in the area and this was our first time at Sheraton.
Our stay was not that happy.
We were placed in room 918 and when we got to the room around 5PM, the room had a very strong odor. We never could decide if it was dampness, mildew or chemical. I called the desk and they promptly moved us to room 924. The nice gentleman who came up and delivered the new room key thought it smelled like chlorine. I am very asthmatic and was glad we were moved quickly. I cannot believe that room 918 would be offered to someone with that strong odor.
Room 924 was nicer and had no smells, however we were next to the ice machine and heard that rattling several times during the night. Once we were settled in, we went to check our emails on our IPad and while we were trying to use the internet, we were prompted to have this billed to our room. Are you kidding me, how can you charge internet charges after your room rates are clearly more expensive than the neighboring hotels. Everyone has free internet, even Starbucks and McDonalds.
February 5, 2015
Rated 3 out of 5 by Lulucas Convenience
Being a female business traveler, the convenience of registering at the front desk and unloading luggage is an attraction to certain hotels. Tonight I checked in and the valet said it would cost me $10 to leave my car parked in the front only to take my bags to my room. He proceeded to tell me free parking was provided in the garage. Check in desk offered no assistance. Off I go to the parking garage and pull my suitcase and computer bag across the skybridge to the 6th floor. Then back out of my room for a meeting. Now why does it cost $10 to simply unload your vehicle and then move the car. It looks to me your valet is trying to make $10 where he can. A hotel of this size has no where to unload. Or use the bellman and give him $10 to carry your bags. Very sad at the lack of customer service.
November 9, 2011
Rated 5 out of 5 by DJIndiana Wonderful staff and top hotel gym!
The staff at this hotel were 100% engaged, pleasant and helpful. The housekeeping staff enthusiastically helped (while talking with 2 of them, they both told us they have worked for Sheraton for 30 years. Wow that says something!)
After I used the awesome gym, I was on the elevator and a maintenance man got on, asked if I was coming from the gym, when I responded positively he told me how proud they are of their gym. That's what I saw, staff who are proud. It makes a difference.
The pool was closed for maintenance, I was disappointed I couldnt swim but understand that happens sometime. If I had gone there with children though, I would have been quite upset.
January 5, 2014
Rated 4 out of 5 by audrey53 Double Billing
While the hotel and staff I interacted with were very accommodating, I am upset that my credit card was charged when the room was already charged to a third party (my host for the weekend) and clearly stated that on my folio on check out. I stayed on a Saturday (1/25) and it is now 1/28 and the amount is still being held by my bank - so I have more than $200 in funds I cannot use. I was told Tuesday that this would be corrected and it still is not. This is not what I would expect from a "first class" hotel.
January 28, 2015
Rated 4 out of 5 by Chuck260 Great Hotel and Staff but breafast was just ok
Hot food for breakfast buffet was not very warm. The service personel were great.Hot food was presented well but not sure about the ability of these units to keep the food wam enough.
February 25, 2015
Rated 5 out of 5 by artzy Mrs. Kathy Otto
The staff at this location was exceptional!! Winn, at the front desk checked us in, was very professional and efficient. In the Club Room, Tamara was so wonderful every night we were there! She was engaging, courteous to the rudest people, and just all around a pleasure to be around. You are lucky to have these two people on your staff. Thanks!
October 14, 2013