Rated 4 out of 5 by AttorneyTim Disappointed
I use this property quite a bit..as a weekend get away..but my last visit was very disappointing due to the response of one front desk person...while I was upgraded to club level...I usually request a corner suite and almost always receive the upgrade...with the hotel empty...my room rate was $87 that night...the front desk clerk told me there were no corner suites available without even checking her computer...of course my SPG app said there were corner suites available...other than that disappointment, this is a terrific property and usually very good with Platinum upgrades
March 30, 2016
Rated 5 out of 5 by JC61 Excellent for SPG members
We had a great weekend SPG rate on the club floor. Free drinks and appetizers in the evening and an excellent breakfast. Friendly and helpful staff. I will definitely stay here again.
March 7, 2016
Rated 4 out of 5 by IndyTimmy Highly Recommended, Among Sheraton Hotels...
I enjoy staying at this hotel, when our family needs a staycation getaway at a reasonable rate. We have stayed here many times but stay more often now, due to a recent renovation within the last couple years. This hotel is a wonderful location for conferences as well, and is *prime* territory, for the shopper in all of us. You can't beat the Keystone Fashion Mall, with all the high end brands, so this hotel being connected to the Mall is awesome. Honestly on this particular occasion, we got away for a birthday weekend getaway and just wanted to wake up and go shopping. Perfect place for that. Always recommended, because these guys are always consistent. Wonderful staff!
January 29, 2016
Rated 4 out of 5 by Superintendent85 Nice place
Was at this location for a conference. Stay was very nice and the conference center was well layer out and nice.
December 4, 2015
Rated 3 out of 5 by sw97 Great location
Its very convenient to go to the fashion mall
October 25, 2015
Rated 2 out of 5 by McMahon Josh was great
the best part of our stay was a fellow named Josh who worked at the front desk. He was courteous and provided great service. Without our asking he upgraded our reservation. Also he was instrumental in getting a resolution to a problem we had with the hotel.
Congrats to Josh.
October 20, 2015
Rated 3 out of 5 by BusTravelBrip Nice Location for shopping and food
The room was nice size and comfortable. Location was close to work. I love the cinema across the parking lot. which is a great place to see a film and enjoy a beverage while watching.
Breakfast, it is a night and day difference for getting food at the in hotel bar/grill. The breakfast wait staff are very pleasant and helpful. I enjoyed breakfast every morning and they always offered a cup of coffee to take with me to help start my day.
For dinner, it is great that there are lots of restaurant options near (walking distance) as the service and food at the hotel bar/grill is limited and uninspired. I went to the bar to grab a bite (the bar/grill is the only thing open at 9:00pm). A server brought a menu and for the next 10 minutes I watched the 3 servers standing around talking to each other.
I chose to go to one of the other options and doubt seriously that the staff ever noticed I had left. My waitress is probably still wondering who left the menu on the table as she demonstrated no interest in providing service, nor did any of the bar staff. I didn't take it personally as I was just one of many wondering why the staff had no interest in serving the patrons/hotel guests.
October 8, 2015
Rated 5 out of 5 by Am1616 Nice location & Clean
Nice place, very near to the center of shopping area.
August 18, 2015