Rated 2 out of 5 by Kate68 check in
I would say the hotel was OK. Had a bad experience with the check-in. Had stayed there in previous years and had no problem checking in. I was there for a conference. Very slow.
1st room we had was like a cracker box. Asked to be moved and the entrance smelled like urine. Did not complain since they had just moved us to a larger room. The price you pay for the rooms this should not happen.
September 25, 2014
Rated 5 out of 5 by JR72 ITA Conference
I attended the ITA Conference from 9/21-9/24/14. A very comfortable stay. Great food at our banquet and friendly staff
Hotel is well maintained, clean, and great amenities..
September 25, 2014
Rated 5 out of 5 by Pigeon14 Excellant suite and accomidations
Had a wonderful experience, room and food was great and the staff was very courteous.
September 25, 2014
Rated 5 out of 5 by CallieCat Anniversary WEekend
I LOVED this hotel! Normally stay at a Hampton, but tried Sheridan to be near family and the great restaurants and it was great! they upgraded us to Club Level and I was able to grab large cups of coffee the next morning without going all the way to the lobby. The room was so dark and bed so comfy I could have stayed in bed all day for about 5 days! Perfect!!!
September 22, 2014
Rated 4 out of 5 by Chessy10 Comfortable room
Room very clean, beds totally comfortable. We found signage to be a bit non-existent. Lots of doubling around to get where we needed to be. Parking not terribly convenient next door in parking garage....levels not numbered well, altlhough there is a walkway to the hotel (again signage could be better for an out-of-towner). Breakfast was nice, but no bacon or sausages to go with the eggs.
September 20, 2014
Rated 3 out of 5 by Lulucas Convenience
Being a female business traveler, the convenience of registering at the front desk and unloading luggage is an attraction to certain hotels. Tonight I checked in and the valet said it would cost me $10 to leave my car parked in the front only to take my bags to my room. He proceeded to tell me free parking was provided in the garage. Check in desk offered no assistance. Off I go to the parking garage and pull my suitcase and computer bag across the skybridge to the 6th floor. Then back out of my room for a meeting. Now why does it cost $10 to simply unload your vehicle and then move the car. It looks to me your valet is trying to make $10 where he can. A hotel of this size has no where to unload. Or use the bellman and give him $10 to carry your bags. Very sad at the lack of customer service.
November 9, 2011
Rated 5 out of 5 by Maude72 Grand Hotel
A great place to stay, quiet and comfortable. The conference rate for the room was very reasonable and the facilities were super. The food was very good. I look forward to staying with them again! And the staff was so friendlly and so helpful, worried about my comfort.
September 10, 2014
Rated 5 out of 5 by DJIndiana Wonderful staff and top hotel gym!
The staff at this hotel were 100% engaged, pleasant and helpful. The housekeeping staff enthusiastically helped (while talking with 2 of them, they both told us they have worked for Sheraton for 30 years. Wow that says something!)
After I used the awesome gym, I was on the elevator and a maintenance man got on, asked if I was coming from the gym, when I responded positively he told me how proud they are of their gym. That's what I saw, staff who are proud. It makes a difference.
The pool was closed for maintenance, I was disappointed I couldnt swim but understand that happens sometime. If I had gone there with children though, I would have been quite upset.
January 5, 2014