Rated 4 out of 5 by 346
Rated 5 out of 5 by DavidandDanita ““Extraordinary customer service makes this property a ten in my book!””
We stayed 10 nights on business and were very pleased with everything. Check in was quick, room was really nice, bed was super comfortable.....staff, especially Kelly Ganousis, our Business Travel Sales Specialist, were all very friendly and worked hard to provide anything we requested.
The Hotel is attached to the Keystone at the Crossing Mall with plenty of free attached parking.
Couldn't have asked for more, location to everything is great.
October 26, 2014
Rated 5 out of 5 Was checked into a room that smelled
When I first checked in I was given a room that smelled like someone had smoked in it - room 749. I informed the hotel staff and was immediately moved to 651. The room I was moved to was excellent. Very responsive and professional staff.
October 28, 2014
Rated 5 out of 5 by CharlieEleven Comfortable stay
Comfortable room and bed
Good facility for meetings
October 28, 2014
Rated 4 out of 5 by Earl1 could use some improvements
I have issues when guest services do not make attempt to find lower rates and being charge about 2 1/2 times more than the group rate.no allowance given to allow group to use group rates when their are cancellations.Pillow way too soft. I even hear complaints from head of our group indicating hotel was hard to deal with.
October 24, 2014
Rated 5 out of 5 by Laura1956 weekend getaway
Great hotel, with a great location. Shopping, food, relaxation all in walking distance. 2nd time here, will be back.
October 13, 2014
Rated 4 out of 5 by mdfan Hotel remodeling was nicely done
Availability of free parking is also a plus
October 12, 2014
Rated 3 out of 5 by didnotsleep Like living next to a roller coaster
We stayed in room 422. The bed was on the same wall as the elevator shaft. It was like living next to a roller coaster.
October 22, 2014
Rated 3 out of 5 by Lulucas Convenience
Being a female business traveler, the convenience of registering at the front desk and unloading luggage is an attraction to certain hotels. Tonight I checked in and the valet said it would cost me $10 to leave my car parked in the front only to take my bags to my room. He proceeded to tell me free parking was provided in the garage. Check in desk offered no assistance. Off I go to the parking garage and pull my suitcase and computer bag across the skybridge to the 6th floor. Then back out of my room for a meeting. Now why does it cost $10 to simply unload your vehicle and then move the car. It looks to me your valet is trying to make $10 where he can. A hotel of this size has no where to unload. Or use the bellman and give him $10 to carry your bags. Very sad at the lack of customer service.
November 9, 2011