Rated 5 out of 5 by Joanne44 Excellent Staff Make this Location Stand Out
This is my go to hotel when visiting Indianapolis. It never disappoints. The location on the north side is perfect. All staff that I ever encounter are excellent; friendly, welcoming and thorough.
On my last visit I was upgraded to a suite without asking, and I appreciated it so much after a long week of traveling with my daughter and travel problems. The friendly service at check in was like a breath of fresh air and I really felt like we were being taken care of.
Although we had a huge suite, even the regular rooms are comfortable. The concierge/club lounge can get crowded on weekends and run out of food early, but otherwise it's a nice place to enjoy a drink and snack or breakfast.
It continues to be my #1. I was just disappointed it was so busy that it was booked when I had tried to add a couple nights a week before arrival!
June 29, 2016
Rated 5 out of 5 by SJD2010 His Holiness
The Keystone area of Indianapolis is an affluent area with many hotel choices but I will choose the Sheraton everytime when returning in the future. Had driven all night through five states through fog and little sleep the night before Mr. Will was able to check me into my room early mid morning. Placed on the 11th floor I was intrigued when I noticed extra security outside the Presidential suite on the way to my spacious clean double. Was it the Governor? Perhaps HRC in town for a campaign speech? Maybe it was Trey Anastasio himself? No, my friend confirmed that it was His Holiness the Dalai Lama getting his own ice on our same floor. Instantly I remembered his message of compassion and enlightenment. Our purpose is to be present. Thank you Sheraton for reminding me.
June 28, 2016
Rated 5 out of 5 by Ronnei Conference attendee.
Everything was extremely good. Staff was good, just not enough available.
June 8, 2016
Rated 4 out of 5 by AttorneyTim Disappointed
I use this property quite a bit..as a weekend get away..but my last visit was very disappointing due to the response of one front desk person...while I was upgraded to club level...I usually request a corner suite and almost always receive the upgrade...with the hotel empty...my room rate was $87 that night...the front desk clerk told me there were no corner suites available without even checking her computer...of course my SPG app said there were corner suites available...other than that disappointment, this is a terrific property and usually very good with Platinum upgrades
March 30, 2016
Rated 5 out of 5 by JC61 Excellent for SPG members
We had a great weekend SPG rate on the club floor. Free drinks and appetizers in the evening and an excellent breakfast. Friendly and helpful staff. I will definitely stay here again.
March 7, 2016
Rated 4 out of 5 by IndyTimmy Highly Recommended, Among Sheraton Hotels...
I enjoy staying at this hotel, when our family needs a staycation getaway at a reasonable rate. We have stayed here many times but stay more often now, due to a recent renovation within the last couple years. This hotel is a wonderful location for conferences as well, and is *prime* territory, for the shopper in all of us. You can't beat the Keystone Fashion Mall, with all the high end brands, so this hotel being connected to the Mall is awesome. Honestly on this particular occasion, we got away for a birthday weekend getaway and just wanted to wake up and go shopping. Perfect place for that. Always recommended, because these guys are always consistent. Wonderful staff!
January 29, 2016
Rated 4 out of 5 by Superintendent85 Nice place
Was at this location for a conference. Stay was very nice and the conference center was well layer out and nice.
December 4, 2015
Rated 3 out of 5 by sw97 Great location
Its very convenient to go to the fashion mall
October 25, 2015