Rated 4 out of 5 by JudyB56 Nice and Clean
We only stayed one night, but would definitely stay here again. The hotel staff was very friendly and accommodating, the room was clean, and it was very close to the St. Johns Town Center Mall which was perfect for our visit. My only complaints were the noise and breakfast. The room next to us had very loud guests and we were not able to get to sleep until 2:30AM! We had an "attached" room next to them which didn't help. Also, the complimentary breakfast on the 6th floor was OK, but the space was very cramped.
March 10, 2014
Rated 5 out of 5 by Madelin Great place to stay, pet friendly awesome!
The staff is awesome and friendly. The bed was very comfy. They really are pet friendly, since we were traveling with our baby pet I was looking for a pet friendly hotel, I am so please that we found this one, it is a place to stay with your pet, they do understand your pet is a part of your family. Aside to pet it is an awesome place for the pet owners.
March 9, 2014
Rated 1 out of 5 by Sbc2355 Horrible experience
Shortly after we checked into our room, the cleaning lady knocked. She did not speak or understand English so we closed the door. She then unlocked the door with her key and proceeded to clean our bathroom. I tried to ask her if our room had not already been clean, but she could not understand me and just kept nodding her head at me. A little while later we went to make a pot of coffee, the machine was filthy. My pillow had brown stains on it. Luckily, we ended up leaving to stay at another hotel because they could not accommodate our requests for double beds because they said they were sold out.
February 27, 2014
Rated 5 out of 5 by Edw71 Review
The facility, personnel and services were everything I could ask for. Cleaniness and personal people were outstanding.
March 6, 2014
Rated 3 out of 5 by Frank022014 The room needed a little love
The room was ok, but had some things that should have been addressed prior to it being rented. First there was the paint job along side of the desk. The wall was painted down to the top of the desk and from there down was untouched. I realize this is aesthetic, but it IS a Sheraton. There was what looked like a spitball on the wall next to the window. The shower door was not attached to the rail at the bottom which made it a little unstable. Also, there was a spot of damaged plaster and mold about as big as my hand on the ceiling in the shower. Again not a terribly bad room, but not up to Sheraton's standards.
February 25, 2014
Rated 5 out of 5 by Perk51 Great hotel
The hotel was very nice! I would recommend this hotel.
March 2, 2014
Rated 4 out of 5 by Trackey79 Overall Job Well Done
Overall this location did a good job, however it would have been nice if the key card entrance at the end by the main parking area would have actually worked so we could have walked on the interior instead of the outside especially when returning at night. Room was clean but the blinking light on the fire alarm system was disturbing in the middle of the nigh while trying to sleep.
February 25, 2014
Rated 5 out of 5 by Diane2014 Roomy & Friendly
suite was roomy, staff were very friendly
February 17, 2014