Rated 5 out of 5 by JimNJ Nice and clean
This hotel is nice and clean. Perfect for any stay.
January 20, 2015
Rated 1 out of 5 by Mick06 Unsafe Condition
Stayed here in July of 2013. When in our room we noticed what appeared to be mold on one of the walls. When I asked for a different room the person a the front counter hesitated at first and said that she did not have any rooms. I told her that we were not staying in a room with mold. She then transferred us to a different room. I later asked her what found in the room and she said that is was mold and they were sending a company out to clean it. I am very worried that this hotel would put their customers in danager by having them stay in a room with mold in it. I would have left but were out of options at the time. We will not stay here in the future.
August 27, 2013
Rated 5 out of 5 by Pam46 EXCELLENT LOCATION & COMFORT
LOVE THE LOCATION ACROSS THE STREET FROM ST. JOHN'S TOWN CENTER SHOPPING CENTER AND QUICK ACCESS TO THE BEACH VIA BUTLER BLVD. THE ROOMS ARE SO VERY COMFORTABLE! THE STAFF IS SO VERY FRIENDLY AND PROFESSIONAL! THANK YOU FOR SUCH A WONDERFUL STAY!
October 29, 2013
Rated 2 out of 5 by Polirudb Not the place for SPG members to stay
I am an SPG Gold member and have stayed at this hotel numerous times in the past years as I travel between South Florida and North Carolina. In my early travels, this was a top notch hotel that even included a “Shula’s” restaurant.
I made reservations via phone to stay there the evening of Friday January 4, 2013. The SPG clerk told me that she could not book a king size bed if the room was occupied by three people (I travel with my wife, seven year old grandson, and a small Dachshund). I have never had a problem sleeping three in a king room in that hotel, but didn’t want to argue and instead booked two beds using my SPG points.
When I arrived at the hotel I identified myself as an SPG member by showing my card. I asked the clerk if there was a king room available and he replied yes. I asked if he could change my reservation to a king room and he said yes. I asked him if there was a club level upgrade available and he said there was (the hotel was less than 50% full). He then advised me that the upgrade would cost me an additional ten dollars. I asked him to verify this as I have never paid for an upgrade as long as there was one available. He insisted that there was a ten dollar charge. I agreed to pay it and proceeded to my room.
The room was clean and the beds were comfortable. My grandson and I went to the Club Level lounge at approximately 10:30 pm to make two hot chocolates and one coffee, as well as to get three bottles of cold water. The cooler which sometimes has cold water was completely empty (this happens more often than not). My grandson made the three drinks (he likes pushing the buttons on the automatic machine) and we went back to the room. We began to drink the hot chocolate and coffee only to discover a terrible taste. Upon removing the lids, we found that our hot chocolate and coffee was nothing more than warm, tan-colored water.
I left the room at 7:20 am to walk the dog. The Club Level lounge, which serves a small breakfast, had a tray with a couple of scoops of fruit and there were two bagels on a tray. The coffee machine that we tried using the night before, had a “temporarily out of service” sign on it. This is not the first time this happens during our stay. More often than not, it is out of service or being cleaned.
The breakfast, which prior to the ten dollar charge included a hot item such as eggs or French toast, was now only a poor excuse for a small continental breakfast. We grabbed a bowl of cereal and left. I picked up an SPG brochure and notice that it stated that SPG members received a “welcome gift”. I called the desk and the clerk told me we were entitled to drinks at the bar or 250 bonus points. At 10:30 in the morning, the drinks at the bar was not an option, though I certainly could have used one had I know about it after dealing with the clerk at check-in the night before.
It is unfortunate what has happened to this hotel over the years. I am not saying I will never stay there, but it will certainly be a last resort. The hotel shows by its actions that it really doesn’t think much of it’s SPG members.
January 9, 2013
Rated 3 out of 5 by doxielover65 Hotel needs improvement
Reservations when you call need to really pay attention to what you want. When we check in this last visit we were suppose to have a suite, got up to the room it was a standard room, with a king bed! We went down stairs, and told them, and they did give us a suite, but uped the price $20, and I told the girl on the phone, are you sure it's a suite for $89, she then booked it!! Last Dec. we were there at check in 3pm, and had to wait 45 minutes to be able to check in! In the room, there was a crack around the air, for such a nice hotel, you wouldn't expect to see the walls all dirty For usually there price being $139 and up, they would keep the hotel up!
September 17, 2013
Rated 5 out of 5 by Stephen627 Outstanding Service
I've had the pleasure of staying with the hotel for over 76 days. I have yet to find another hotel that offers such exceptional quality customer service as the Sheraton Jacksonville.
The hotel is very pet friendly and the staff aknowledge both the guest and pet every morning and night. They ensure to make you feel special in every way.
The location is perfect as well as the price. Would recommend to everyone.
December 5, 2011
Rated 5 out of 5 by MarkTexNYC Highly recommended.
This is a great property ideally suited for the frequent business traveler. Next time business takes me to Jacksonville, I will stay here again:
- Excellent rates
- Beautiful, modern property, with all the right touches
- Great service (although they wouldn't let me check in until 3)
- Great restaurant (and the bar, too!)
- Beautiful rooms with a highly functional bathroom with walk-in shower, an amazing firm bed, and great desk chair.
- In room Starbucks coffee
- GREAT air conditioner perfect for those who like sleeping in polar conditions
- Impressive fitness center
- Sadly, no outdoor pool
I highly recommend this Sheraton and can't wait to stay again.
March 5, 2012
Rated 5 out of 5 by Pam46 BEAUTIFUL HOTEL WITH EXCELLENT LOCATION
We frequently stay at this hotel and love the staff there. We feel as if we are being welcomed home. After a long drive to arrive at the hotel, we are instantly comforted by the staff. We enjoy the convenience of the location to all functions in Jacksonville, especially St. John's Town Center where we love to walk around after we check in from the long drive. It helps us get rid of the energy built up by sitting several hours. We are looking forward to our next stay at this hotel, hopefully sooner than later! Our platinum status was recognized with a nice upgrade to the club level floor with continental breakfast and happy hour! We really appreciate the hospitality.
February 21, 2012