Rated 4 out of 5 by AC0808 Stayed twice in August & liked it
We had our very small dog with us. We asked to be placed away from the elevator and ice maker because the sounds could make make him bark. They did this and it worked well.
August 30, 2014
Rated 3 out of 5 by FLGuest2014 Coffee Machine is not clean
Coffee machine in the room was not clean..saw some black stuff in it.. so stayed away from it... It's a shame that you see Starbucks coffee in the room but the coffee machine is no good condition
August 18, 2014
Rated 4 out of 5 by waldo79 good place!
rooms are quite comfortable. bed was wonderful. . excellent proximity to great restaurants . hotel bar was only disappointment.
July 31, 2014
Rated 4 out of 5 by BGD18 Coffee maker on Preferred Floor
Broken. At least offer some coffee in a container.
July 31, 2014
Rated 4 out of 5 by Tricey413 Family Reunion
Stay was average. Not impressed with food served at reunion breakfasts nor reunion banquet.
July 29, 2014
Rated 2 out of 5 by doggonenights room not made up and too many dogs
On 2nd day room not attended to (bed and towels) and no response after calling "guest services" (who said an attendant would be to my room in 10 minutes ---> Attendant never showed up )
Dogs barked randomly through the night --- should have been told on check in that we had the dog floor.
July 28, 2014
Rated 1 out of 5 by NSX69 Needs Improvement - A Lot
When I checked into my room, the carpet was damp (i was told it had been cleaned that day) so I had to deal with this dirty feeling all night. The noise in the hotel was pretty bad. I could hear the next-door opening door, closet, drawers, etc. The hall way carpet really stunk. I am a AE Platinum card holder and a preferred SPG guest. When I asked for late checkout, the hotel front desk said 12:30 PM only before they would charge me for 1/2.day This was the worst Starwood hotel I had ever been and will sure not to stay there in the future.
July 27, 2014
Rated 3 out of 5 by Johnson23 Accomadations not Sherton Quality
The rooms are too small and the walls in the rooms were dirty in the bathroom as well. The hallway carpet had so many stains I could only imagaine when the last time the carpet was cleaned or replaced. The hotel was extremely hot in the hall ways and elevators.
July 18, 2014
Rated 3 out of 5 by Regine522 Cleanliness is an issue
A few things that were a miss at this location: the carpet in the hallways were spotted and dirty on my floor (5); the bathroom needed a makeup mirror (all the hotels have them, why doesn't this Sheraton. Lobby is too cold.
July 16, 2014
Rated 5 out of 5 by bosley1 Great hotel!
Great hotel....excellent food!
July 14, 2014
Rated 5 out of 5 by Valdez4743 Overall-great hotel
Most importantly, Sheratons are exceptionally clean, especially the bathrooms--a paramount consideration for us. Bed, towels, temp control all were great. This is one of our favorite Sheratons. We are Sheraton aficionados and our first choice. We would proffer a bit of constructive criticism about Rm 631. The glass shower doors were very, very difficult to open and close. My wife almost could not move them, but together we made them function.
July 9, 2014
Rated 5 out of 5 by Hooker69 Great hotel
Great front desk staff.
Continental breakfast on club floor was very good.
July 7, 2014
Rated 5 out of 5 by Ash81 Great Hotel
Love the hotel and the employees, all very responsive to our needs! Which is great with a 1 year old! We will return
July 7, 2014
Rated 5 out of 5 by Sammie Fabulous Value
For the nightly rate for the Club Level, the value was great! Nice breakfast and afternoon snacks. The room was very comfortable- wonderful shower!!
June 29, 2014
Rated 3 out of 5 by Howlys It's a Sheraton but...
This Sheraton is really nice and in a great location. I was very happy when I booked the room for my wife and I. We had a really long tiring day and were looking forward to a great nights sleep. But it did not work out that way. Our main complaint is about the bed, it was just way too hard and we could not get comfortable. Plus there was a smoke detector thing way up on the wall in the bedroom that every 4 seconds would blink a double green light. So between those 2 things it was impossible to get rested and refreshed. About 3am I called down to the desk to ask about the light and a softer bed. The receptionist on the desk at that time was kind of irritated and rude (maybe I was disturbing her) and no help at all. She told me all the beds are the same and that I must have that flashing light. Not an "I'm sorry for your inconvenience" or anything like that.
On a good note, please know that the room was clean, spacious, well appointed, and the air-conditioning worked great. When we first walked into our room we were very glad that it was so nice and comfortable appearing. Just could not sleep well.
June 24, 2014
Rated 5 out of 5 by Rebel79 NBF Rebel Brigade Reunion
Everything was handled quite nicely.
Staff was efficient.
Reviews from other guests to me were very nice to hear.
Building was fresh and convenient.
Food was excellent.
June 23, 2014
Rated 3 out of 5 by Unamused Front desk needs improvement
staff asked what we did to receive prank knocks at door
June 22, 2014
Rated 4 out of 5 by Johndoe1234 Invoice issue
I was not automatically sent a copy of my invoice so I had to go online to request it. This extra step for a business traveler is a big negative.
June 21, 2014
Rated 4 out of 5 by JT28 A good hotel for business traveler
We were in JAX for a wedding. We had all rooms on 6th floor, most on 5th and others. Showers were okay, but slippery when wet. Armoire was not good for long dresses. No drawers available for articles, but despite these shortcomings the staff were excellent and very responsive. The food was very good, well prepared. This is an excellent hotel for business travelers, but lacks amenities for weddings and personal family travel.
June 16, 2014
Rated 4 out of 5 by JoJo4889 This hotel is comfortable, convenient,and is pet friendly.
The entire staff are very helpful and friendly.
The location is convenient to great shopping and events, and has a shuttle that runs every 30 minutes.
Parking is free.
Wonderful to have a terrific, convenient hotel and is pet friendly (no odors).
June 12, 2014
Rated 5 out of 5 by Pam46 LOCATION, LOCATION, LOCATION
LOVE THE LOCATION OF THIS HOTEL SINCE WE WERE ABLE TO ENJOY CONVENIENT SHOPPING AT THE ST. JOHNS TOWN CENTER AND JUST A SHORT DRIVE TO BRUNCH ON THE BEACH
SERVICE IS EXCELLENT AND WE LOOK FORWARD TO OUR NEXT VISIT!
June 11, 2014
Rated 4 out of 5 by JPGA123 Nice stay but not enough sound insulation
Although the room were comfortable and the bathrooms nice, we could hear everything through a bath vent so that an argument in another room at 4:30am sounded like it was in our own bathroom.
June 9, 2014
Rated 5 out of 5 by TeeBryant Great customer service!!
I had the best customer service during my recent two night stay. From the moment I checked in to the day I checked out, I was pleased with my stay. Shon, Linda, and DeSean went above and beyond to make the stay pleasant. I visit Jacksonville three times a year and this is my new hotel. Thanks, Sheraton Jacksonville!
May 31, 2014
Rated 4 out of 5 by Floored Upcharges?
I'll probably get a canned response, but here goes.
The room, location, etc. met all of my expectations as I have stayed at Sheratons in many locations.
I booked through a 3rd party, Priceline, as I usually do and was told there would be an upcharge for my son and I to have a double instead of a king. I was told availability was not an issue and that it was a polic for all 3rd party bookings.
Every other time I have stayed at Sheraton through a Priceline, or other, booking, I have never been hit with an upcharge to change the room type. Especially when there was plenty of availability.
I've gone from double to king and vice versa many time without a surcharge.
Additionally, when I checked in, no one was at the desk and I had to wait around. When I questioned the charge and asked for a manager, I was told there wasn't one available.
If you can't be accomodating on such a base level, don't accept the the 3rd party submission. I understand the rules associated with Priceline, but this is the 1st time ever seeing this charge. Hospitality?
May 20, 2014
Rated 5 out of 5 by ekscott210 The hotel staff were exceptionally helpful
I arrived after midnight and the staff was very accommodating. I called earlier in the morning to inform them that I would be arriving late so that my room would not be given away. My room was available and the staff welcomed me very professionally and offered me a complementary breakfast for my patience during check in. Great Job.
April 25, 2014
Rated 4 out of 5 by AC0808 Jacksonville Stay
While we like this hotel for its staff and sound proofing…we found a dirty towel and used toothpicks in the room. We had stayed here before and did not find such a thing
April 21, 2014
Rated 1 out of 5 by travelbug1920 Jacksonville Sheraton needs big improvement
The pros of this hotel are: location and staff on the concierge floor.
Con: no manager on duty entire weekend,
no maps with locations for restaurants or events, bartender rude: questioned the drink I ordered..and slammed it down when I refused it, Room: Great Bed, furniture dirty and banged up. No drawers to unpack in..only Armoire filled with linens, toilets had mold. mirror was spotted after it was cleaned as was sink. Rooms not tidied up in evening. Not a good choice. This hotel does not live up to its reputation. The concierge floor is not secure..anyone can go there..no security check. We would NOt recommend this hotel.
April 16, 2014
Rated 5 out of 5 by musicote Better then expected
Staff was very pleasant and helpful. Room was very clean and comfortable.Very close to many good restaurants and shopping. Will stay there again on my next trip to Jacksonville
April 13, 2014
Rated 3 out of 5 by Kasey10 Disappointed
Had requested the romance package and never received anything
April 6, 2014
Rated 5 out of 5 by Jim40 First Stay
This was our first stay at this hotel which was easy to find and an easy day's drive to our ultimate destination in Pompano Beach. It was very clean, and had everything we desire in a hotel.
April 1, 2014