Rated 3.7 out of 5 by 267
Rated 4 out of 5 by CaptH great location
Convenient to St. John square and Mayo Clinic. Staff kindly brought up a fridge and microwave. No parking charges. Spg members are treated well. Didn't get bumped up to club floor like last time but still good.
January 11, 2016
Rated 5 out of 5 by rob15 excellent service at the sheraton!
Staff friendly and helpful!
December 14, 2015
Rated 2 out of 5 by superre43 The hotel did not meet expectations
When I first entered the room, the smell was horrible. It smelt wet and moldy. I immediately asked to be switched to another room and it was just as bad. I asked to be switched again because it was the same. The third room was just as worse, moldy smell, ceiling had water damage, room needed renovation. Bathrooms looked really dirty however I was so tired of switching rooms that I decided to stay.
When I received the bill I was charged a room change fee. I called the hotel spoke with a Customer Service representative and she was really short and said she will reverse those charges and email me a new bill in a few minutes. A whole day has passed and I am still waiting for the new amount. This was a terrible hotel and will not stay there again.
December 5, 2015
Rated 3 out of 5 by UNFdad Why did I pay for club level?
All of my previous stays have been five star stays, this last time however was not. I paid extra to stay on the Club Floor and the coffee machine was not working, had to go to the lobby for coffee. Milk at breakfast buffet sits out unrefrigerated, when poured into cereal it was chunky! All three types of milk were placed with the Spanish side of the label facing out so you have to pick up and turn around to read the back of the carton for English. The evening hor d`ourves were in the lobby due to low hotel attendance. Another trip to the lobby. I should have stayed on the first floor.
August 25, 2015
Rated 2 out of 5 by Florida08 Needs Improvement
The bed was ok. Facilities are dark and Dingy. Front desk hang-up on the phone when requested refund before stay to stay at sister-hotel.
I would return if the hotel refresh decor.
August 20, 2015
Rated 1 out of 5 by drewbert84 Bad Experience
Hotel had horrible internet that cut in and out and when was online was extremely slow. Had to up my data plan on my cell phone and use as hot spot to get any work done. The menu/in-room materials were worn and stained. Housekeeping left the fried chicken left overs still in the refrigerator from the last guest. The iron plate was so worn I could only use to steam my clothes because it stuck to them and had to lay a towel over the ironing board because it was stained. The elevator required key card access that took several swipes in rapid succession in order to recognize. Overall, one of the worst experiences I've had in a hotel.
July 17, 2015
Rated 3 out of 5 by klilly not up to Sheraton standards
the facility is old and tired and it took 3 tries to find a bathroom without crud in the corner of the shower. BUT Erica and JC were fabulous and so kind in helping to find a room that was satisfactory. These 2 people are staff worth cultivating.
Not enough accessible plugs for a business traveler.
July 7, 2015
Rated 5 out of 5 by GManPSU Staff is Great ....
The hotel is out in the middle of a business park with nothing around. The staff made staying at the hotel great. Thanks
May 15, 2015