Rated 1 out of 5 by Karen54 Disappointment
The website needs to be updated. For a Club room it still states cocktails as included. We were informed during our stay that is no longer true. Also, the club room was closed Thanksgiving. We were not informed, I read it on a memo that was on the counter, covered by other SPG literature. What is the purpose of the club floor if the amenities are nonexistent. Biggest disappointment I have ever experienced, especially since I am an owner at one of your high-end resorts.
December 1, 2013
Rated 4 out of 5 by JDRE Well appointed room
This is the 2nd time we have stayed at this hotel for a conference. Rooms are very nice and quiet (for the most part). I was a little disappointed to learn they allow pets (found out when our neighbors dog was barking), however, we would stay here again.
Also, if you need a refrigerator &/or microwave, just ask. They were brought right up and it was very nice to have in our room at no extra charge!
NOTE: Breakfast is very expensive for what you get & staff is rather unattentive!
December 4, 2013
Rated 2 out of 5 by Syosset2009 Keep a Persons Reservation
We had a reservation. We called & confirmed the reservation the AFTERNOON day of our arrival.
Upon check in we had NO room.
The girls at the desk was extremely nice trying to figure out where to put us. Finally my family had to be split in two rooms. Traveling with children and being split up NOT FUN.
December 3, 2013
Rated 2 out of 5 by MarieB Last time at this Sheraton
Walls are paper thin at this hotel! Someone's TV kept us up 2 nights in a row. Also, housekeeping is so loud...especially if you are in a corner room near their "office". Beds are comfortable, but noise is so annoying.!!!! It is too bad, as the hotel's location is really convenient, walking distance to Town Center, short drive to beaches...
December 3, 2013
Rated 5 out of 5 by rlaph Loud Room
I have stayed here many times. Always very good, however, I would not remommend stay on the ends.. It was extremely loud in the mornings and evenings. I believe my room 202 is right next to some sort of giant closet.. lots of loud noises (like banging).
November 30, 2013
Rated 5 out of 5 by Pam46 EXCELLENT LOCATION & COMFORT
LOVE THE LOCATION ACROSS THE STREET FROM ST. JOHN'S TOWN CENTER SHOPPING CENTER AND QUICK ACCESS TO THE BEACH VIA BUTLER BLVD. THE ROOMS ARE SO VERY COMFORTABLE! THE STAFF IS SO VERY FRIENDLY AND PROFESSIONAL! THANK YOU FOR SUCH A WONDERFUL STAY!
October 29, 2013
Rated 4 out of 5 by NicoleSmith180 Unreliable Shuttle
My room was amazing, but when I needed to leave it, it was impossible. The shuttle was always 45 minutes late in picking up from a location and 15 minutes late to leave the hotel. No reason was ever given and the driver was on his cell phone the entire time. It got to the point where we called a cab to go 5 minutes away...
November 23, 2013
Rated 4 out of 5 by Tim1609 Good spot
Lots to like about this hotel. Staff is smart and accomodating, close to shopping and restaurants, onsite bar/restaurant is above what you would expect, pretty grounds, and the club floor is a lobby style area right out of the elevators on the top floor. Rooms are as expected for a sheraton, might need a bit of an update in a year or so but overall a good place to stay.
Only thing is, don't expect to be downtown, you are 15-20 mins away. Otherwise a nice place if you are passing through or on business.
November 19, 2013