Rated 5 out of 5 by whippet Staff are exceptional
I had a great stay and the staff were so professional and courteous. A gentleman called Nate helped me with my luggage. He said if I needed anything else to let him know. He was so helpful. The reception staff and maids also were so polite and went above to be helpful. I had a whippet and they gave me a dog bed for him to sleep on with our stay. I would highly recommend this hotel for anyone with pets. There is a great place to walk your dog.
October 12, 2014
Rated 3 out of 5 by Biztraveller37 Strobe light above bed
This hotel is average. The rooms weren't as clean as they could be, but the bed was comfortable and there was ample room to unpack and set up office space. The gym and pool are nice.
The worst part was a blinking strobe light above the bed. It's part of some safety equipment -- I think a smoke detector, but it's right over the pillows and kept me up all night.
October 13, 2014
Rated 1 out of 5 by Clark What does it take Sheraton Jax?
SPG Plantinum member and Gold for life. Stay this hotel often. Best room they could give me was not on club level and a handicap room. Shwer curtain did not reach floor. The entire floor in bathroom was soaked. Bed had a huge indentation in middle. One of the worst SPG experience to date. I will not use this hotel again.
October 13, 2014
Rated 1 out of 5 by Atraveler989 What a Disappointment!
We were pleased that Jacksonville had a Sheraton....unfortunately our stay there was the worst Sheraton chain experience we have ever had.
Small things: no ice bucket in the room. The wireless internet signal was not strong enough for use in our room. Not usually a problem as the cable internet service is an other option but when I plugged in & did not get service, I traced the cable back to the wall connection only to find the wires stripped!
When I mentioned this to the desk staff (we checked in after 9 p.m.), I was treated to a barrage of 'tech' questions and was I certain my laptop was working properly. (We'd used it at various locations & had no problems going online at any of them).
At this point it was so late we just went to bed. I got up the next morning and found 2 cockroaches in the bathroom. After dispatching my new friends & showering I picked up the hair dryer only to find it covered from plug to handheld unit with a disgusting, sticky substance that I really hope was hair conditioner.
By now we just wanted to be out of this hotel from Hades and wrapped a hand towel around the dryer so that we could use it.
The Jacksonville Sheraton was a disappointment from the moment we set foot in the room until we checked out. The only bright spot was the morning desk person who listened to our comments on how our stay was and was apologetic.
We will NEVER stay here again, nor will we recommend this hotel to anyone.
September 29, 2014
Rated 2 out of 5 by ed522 I would not stay here again
I found the hotel dirty, I have become accustomed to the SPG standards, and this one didn't meet those standards
September 1, 2014
Rated 3 out of 5 by Trip245 Need staff and some updates
Too few folks staffed at this hotel. Everyone was kind but there were not enough of them to cover everything and everyone.
The room was pretty comfortable overall but there were too few outlets and basic convinces for the modern traveler.
September 21, 2014
Rated 5 out of 5 by Pam46 EXCELLENT LOCATION & COMFORT
LOVE THE LOCATION ACROSS THE STREET FROM ST. JOHN'S TOWN CENTER SHOPPING CENTER AND QUICK ACCESS TO THE BEACH VIA BUTLER BLVD. THE ROOMS ARE SO VERY COMFORTABLE! THE STAFF IS SO VERY FRIENDLY AND PROFESSIONAL! THANK YOU FOR SUCH A WONDERFUL STAY!
October 29, 2013
Rated 2 out of 5 by Polirudb Not the place for SPG members to stay
I am an SPG Gold member and have stayed at this hotel numerous times in the past years as I travel between South Florida and North Carolina. In my early travels, this was a top notch hotel that even included a “Shula���s” restaurant.
I made reservations via phone to stay there the evening of Friday January 4, 2013. The SPG clerk told me that she could not book a king size bed if the room was occupied by three people (I travel with my wife, seven year old grandson, and a small Dachshund). I have never had a problem sleeping three in a king room in that hotel, but didn’t want to argue and instead booked two beds using my SPG points.
When I arrived at the hotel I identified myself as an SPG member by showing my card. I asked the clerk if there was a king room available and he replied yes. I asked if he could change my reservation to a king room and he said yes. I asked him if there was a club level upgrade available and he said there was (the hotel was less than 50% full). He then advised me that the upgrade would cost me an additional ten dollars. I asked him to verify this as I have never paid for an upgrade as long as there was one available. He insisted that there was a ten dollar charge. I agreed to pay it and proceeded to my room.
The room was clean and the beds were comfortable. My grandson and I went to the Club Level lounge at approximately 10:30 pm to make two hot chocolates and one coffee, as well as to get three bottles of cold water. The cooler which sometimes has cold water was completely empty (this happens more often than not). My grandson made the three drinks (he likes pushing the buttons on the automatic machine) and we went back to the room. We began to drink the hot chocolate and coffee only to discover a terrible taste. Upon removing the lids, we found that our hot chocolate and coffee was nothing more than warm, tan-colored water.
I left the room at 7:20 am to walk the dog. The Club Level lounge, which serves a small breakfast, had a tray with a couple of scoops of fruit and there were two bagels on a tray. The coffee machine that we tried using the night before, had a “temporarily out of service” sign on it. This is not the first time this happens during our stay. More often than not, it is out of service or being cleaned.
The breakfast, which prior to the ten dollar charge included a hot item such as eggs or French toast, was now only a poor excuse for a small continental breakfast. We grabbed a bowl of cereal and left. I picked up an SPG brochure and notice that it stated that SPG members received a “welcome gift”. I called the desk and the clerk told me we were entitled to drinks at the bar or 250 bonus points. At 10:30 in the morning, the drinks at the bar was not an option, though I certainly could have used one had I know about it after dealing with the clerk at check-in the night before.
It is unfortunate what has happened to this hotel over the years. I am not saying I will never stay there, but it will certainly be a last resort. The hotel shows by its actions that it really doesn’t think much of it’s SPG members.
January 9, 2013