Rated 3 out of 5 by UNFdad Why did I pay for club level?
All of my previous stays have been five star stays, this last time however was not. I paid extra to stay on the Club Floor and the coffee machine was not working, had to go to the lobby for coffee. Milk at breakfast buffet sits out unrefrigerated, when poured into cereal it was chunky! All three types of milk were placed with the Spanish side of the label facing out so you have to pick up and turn around to read the back of the carton for English. The evening hor d`ourves were in the lobby due to low hotel attendance. Another trip to the lobby. I should have stayed on the first floor.
August 25, 2015
Rated 2 out of 5 by Florida08 Needs Improvement
The bed was ok. Facilities are dark and Dingy. Front desk hang-up on the phone when requested refund before stay to stay at sister-hotel.
I would return if the hotel refresh decor.
August 20, 2015
Rated 1 out of 5 by drewbert84 Bad Experience
Hotel had horrible internet that cut in and out and when was online was extremely slow. Had to up my data plan on my cell phone and use as hot spot to get any work done. The menu/in-room materials were worn and stained. Housekeeping left the fried chicken left overs still in the refrigerator from the last guest. The iron plate was so worn I could only use to steam my clothes because it stuck to them and had to lay a towel over the ironing board because it was stained. The elevator required key card access that took several swipes in rapid succession in order to recognize. Overall, one of the worst experiences I've had in a hotel.
July 17, 2015
Rated 3 out of 5 by klilly not up to Sheraton standards
the facility is old and tired and it took 3 tries to find a bathroom without crud in the corner of the shower. BUT Erica and JC were fabulous and so kind in helping to find a room that was satisfactory. These 2 people are staff worth cultivating.
Not enough accessible plugs for a business traveler.
July 7, 2015
Rated 5 out of 5 by GManPSU Staff is Great ....
The hotel is out in the middle of a business park with nothing around. The staff made staying at the hotel great. Thanks
May 15, 2015
Rated 1 out of 5 by jlgfl This hotel is a blackmark on the Sheraton brand
I've stayed at this hotel multiple times because it is convenient and continue to dismayed by how poor the experience is. The last time I stayed here the sheets in my room were very dirty. This time, I was given keys to a room that was occupied and the floor and wall next to the bed have a gross red stain that clearly hasn't been fully cleaned. The walls are very thin and you can hear every word of conversations next door. The management in this hotel really needs to do a lot of work to bring the property up to the standards of other hotels that bear the Sheraton name.
May 12, 2015
Rated 3 out of 5 by Lisa1982 TPC weekend
Hello. Have stayed at this hotel many times. Stayed in room 308 this time. Bed, as usual, always super comfortable. I think a little tlc is needed in bathroom. shower doors unhinged at bottom, grout and out shower door moldy. Bathroom sink clogged. Room smelled very musty. I didn't complain to front desk. Know it was a busy weekend. Hope things improve before next visit. Will give it another shot anyway
May 11, 2015
Rated 5 out of 5 by Babba Front desk
Upon checking in, the front desk was being staffed by a lone Trainee. There was a line to check in and other people in line inquiring about various things, ie; shuttle service, area restaurants, room availability. The trainee was the most efficient, helpful, courteous and capable front staff person ever. I believe her name was Tammy.
I was impressed.
April 14, 2015