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Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.7 out of 5 by 252 reviewers.
Rated 4 out of 5 by Great Location, Great Staff, Paper Thin Walls We had a fantastic stay at this hotel and realized (only after getting there) that this was where I met my Spouse over 2 years ago! The rooms are super comfortable, beds are luxurious and baths are great. We arrived super late (actually early) at 4am and check-in was a breeze. We had our dogs with us and had no problems. Room service had a breakfast menu waiting for us, but it said you had to put it out by midnight, so we thought we had missed it, but I put our request out anyway and like clockwork they had it there and it was delicious! My only complaint was that the walls are paper-thin. I could hear people in the room adjacent to us and in the hallway. Didn't interrupt my sleep though. All staff we interacted with were fantastic. Great stay overall! We will definitely be back. December 1, 2014
Rated 5 out of 5 by Great time this hotel service was excellent. close to shopping and a great mall with lots of great places to eat. Free internet, free parking and reasonably priced restaurant on site that features local micro brewery drafts. Also pet friendly. My family and I had a great stay. December 1, 2014
Rated 3 out of 5 by You asked Checked in and went to my room (suite). Had not been made. 11:00 PM. Got up early to catch a flight and no hot water. December 1, 2014
Rated 5 out of 5 by EXCELLENT LOCATION & COMFORT LOVE THE LOCATION ACROSS THE STREET FROM ST. JOHN'S TOWN CENTER SHOPPING CENTER AND QUICK ACCESS TO THE BEACH VIA BUTLER BLVD. THE ROOMS ARE SO VERY COMFORTABLE! THE STAFF IS SO VERY FRIENDLY AND PROFESSIONAL! THANK YOU FOR SUCH A WONDERFUL STAY! October 29, 2013
Rated 5 out of 5 by glo's visit staff was fantastic and the rooms were so nice and clean. November 17, 2014
Rated 2 out of 5 by Not the place for SPG members to stay I am an SPG Gold member and have stayed at this hotel numerous times in the past years as I travel between South Florida and North Carolina. In my early travels, this was a top notch hotel that even included a “Shula’s” restaurant. I made reservations via phone to stay there the evening of Friday January 4, 2013. The SPG clerk told me that she could not book a king size bed if the room was occupied by three people (I travel with my wife, seven year old grandson, and a small Dachshund). I have never had a problem sleeping three in a king room in that hotel, but didn’t want to argue and instead booked two beds using my SPG points. When I arrived at the hotel I identified myself as an SPG member by showing my card. I asked the clerk if there was a king room available and he replied yes. I asked if he could change my reservation to a king room and he said yes. I asked him if there was a club level upgrade available and he said there was (the hotel was less than 50% full). He then advised me that the upgrade would cost me an additional ten dollars. I asked him to verify this as I have never paid for an upgrade as long as there was one available. He insisted that there was a ten dollar charge. I agreed to pay it and proceeded to my room. The room was clean and the beds were comfortable. My grandson and I went to the Club Level lounge at approximately 10:30 pm to make two hot chocolates and one coffee, as well as to get three bottles of cold water. The cooler which sometimes has cold water was completely empty (this happens more often than not). My grandson made the three drinks (he likes pushing the buttons on the automatic machine) and we went back to the room. We began to drink the hot chocolate and coffee only to discover a terrible taste. Upon removing the lids, we found that our hot chocolate and coffee was nothing more than warm, tan-colored water. I left the room at 7:20 am to walk the dog. The Club Level lounge, which serves a small breakfast, had a tray with a couple of scoops of fruit and there were two bagels on a tray. The coffee machine that we tried using the night before, had a “temporarily out of service” sign on it. This is not the first time this happens during our stay. More often than not, it is out of service or being cleaned. The breakfast, which prior to the ten dollar charge included a hot item such as eggs or French toast, was now only a poor excuse for a small continental breakfast. We grabbed a bowl of cereal and left. I picked up an SPG brochure and notice that it stated that SPG members received a “welcome gift”. I called the desk and the clerk told me we were entitled to drinks at the bar or 250 bonus points. At 10:30 in the morning, the drinks at the bar was not an option, though I certainly could have used one had I know about it after dealing with the clerk at check-in the night before. It is unfortunate what has happened to this hotel over the years. I am not saying I will never stay there, but it will certainly be a last resort. The hotel shows by its actions that it really doesn’t think much of it’s SPG members. January 9, 2013
Rated 1 out of 5 by Sheraton Jacksonville We have stayed at this hotel many times and were very satisfied. This time we were very dissatisfied for the following reasons: 1.Noise - Florida/Georgia Football weekend - very noisy Friday night. Complained with no result - Fans were spread throughout hotel. No vacancy on Club Floor. 2. Housekeeping - Poor - doesn't look like anyone has cleaned carpet along baseboards since hotel was finished - very dusty and dirty. 3. Maintenance - poor - uncomfortable conference room chair in room replaced the nice 'office' chair as room desk. Also door handles on French doors to bathroom should be chrome on bath side and bronze on room side - each door handle was opposite in our room. I feel I should get at least one nights credit in points back to my account for this stay. November 4, 2014
Rated 1 out of 5 by Unsafe Condition Stayed here in July of 2013. When in our room we noticed what appeared to be mold on one of the walls. When I asked for a different room the person a the front counter hesitated at first and said that she did not have any rooms. I told her that we were not staying in a room with mold. She then transferred us to a different room. I later asked her what found in the room and she said that is was mold and they were sending a company out to clean it. I am very worried that this hotel would put their customers in danager by having them stay in a room with mold in it. I would have left but were out of options at the time. We will not stay here in the future. August 27, 2013
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