Rated 3 out of 5 by TJPW Hot water issues
Stayed in room 401 and a colleague stayed in 403. Neither of us had hot water in the morning. Our other colleagues had to run the water for 5 minutes or longer on 3rd floor to get it to turn hot. Called front desk and was told to run the water for 5 minutes but, after running it for more than 15-20 minutes, it never warmed up. Was given SPG points but as and SPG member I feel that the room should have been discounted as well. Can't recommend this hotel to others right now. Room was fine other than the water issue. Restaurant was just so so....buffet breakfast was ok but scrambled eggs were not cooked enough before they were put out.
November 12, 2013
Rated 3 out of 5 by FreddyG This hotel's walls are paper thin
I stayed here for business on a Wed and Thurs. night and was surprised how clearly I could hear the people next door to me. The first night was fine because the person/people went to bed early. The second night I heard them until 2am -- including their most intimate moments -- which they did not try in any way to stifle. It could have just been bad luck. I have to say we ate an Italian restaurant that was quite good, so at least there was that.
November 17, 2013
Rated 1 out of 5 by duffy27 No Breakfast for you!!
I booked one night at this hotel - specifically asked for concierge floor- breakfast included, wifi, etc. The check in was lovely and room comfortable. Next morning while at the breakfast bar/self serve area - wait staff stopped me mid-bagel and said that this was for concierge guests only - i showed him my hotel key - gave room no- he insisted i could not have breakfast- then went to front desk- was told to go back to my room and bring my credentials/pass to the front. Finally- brought back my credentials- the concierge /breakfast bar was not written on check in form - so still no breakfast. 20 minutes later - new supervisor at the check in finally checked the computer - sure enough- i was signed in as concierge guest with breakfast etc. I would never ever stay at the hotel or sheraton again. I was embarrassed and not wanting to argue again for pre-paid breakfast, wifi and amenities.
November 16, 2013
Rated 2 out of 5 by BusyGal Frustrating stay
First night - TV audio didn't work. Called front desk, was told to unplug, plug. Didn't work.
First day - no hot water. Called front desk multiple times - no answer. Walked to front desk - got a shrug and "i'll let mgmt. know"
No Internet whole time there. TV continued to go in\out. Finally did get hot water.
November 13, 2013
Rated 5 out of 5 by Charlie1020 Great experience !
My family and I stayed at this hotel 6 days in July 2013 while visiting Washington D.C. from Arizona. The housekeeping staff did a great job keeping our room clean and well organized at all times .The hotel it's also located in a very safe and quiet area close to Shady Grove Metro station.There is also a very convenient metro bus service running to/and from BWI airport to Shady Grove metro station. Kudos to the front desk staff. They were at a 5 star level. we specially would like to thank: Evelyn, Vanessa and Jenny. These 3 girls went above and beyond our expectations. Keep up the great work ! overall a very pleasant experience.
August 18, 2013
Rated 2 out of 5 by HKbasedexecutive This hotel is the worst Sheraton I have ever stayed at
As a business hotel, it is unacceptable that this hotel has little to no Internet connectivity. The hotel gives 'free Internet' to everyone via WiFi, but by giving this to all, it ends up at peak hours, turning it into Internet service for none. Its completely unacceptable there is no 'paid' Internet option, other than using a 3rd party service such as Boingo Wireless. I have spoken to other colleagues and they have all experienced the same problem at the Sheraton and have stopped staying there.
January 10, 2013
Rated 2 out of 5 by michle Disappointed
This hotel did not meet my expectations. The television (direct TV) was missing almost all the channels - not channels related to Viacom. Asked for help - all different answers all of which were false.
Wine Spectator happy hour - just awful, terrible (not 90+ points and not on the top 100 list) $5 - for a terrible 2 ounce poor
July 22, 2012
Rated 2 out of 5 by Improvements Improvements
Communication is key to a great hotel stay. This facility must continue professional development with their front desk staff by informing guests upfront regarding credit card charges for incidentals. Also, if a guest requested a tub, the hotel staff should let them know in advance king rooms only have showers.
October 16, 2013