Rated 1 out of 5 by JSun Worst Starwood Treatment Ever
I am a platinum member. I stayed at this property on Sept 24 and checked in late morning. Upon returning from dinner, there was a strong odor that was unbearable. I contacted the front desk and the manager on duty walked into the room with me and immediately relocated me to another room. I requested inconvenience points and he mentioned that he would request enough for one free night (7K). Today is October 18 and I have called 2x and not only did management never call me back, I still do not have those points.
October 18, 2014
Rated 2 out of 5 by verydisappointed11 Disappointed11
Ceiling in room leaked. Bathroom was not cleaned. When asked for room to be clean all that was done was bed made. Bathroom not cleaned, floor not vacuumed. Makeup mirror in bathroom coming out of all.
October 13, 2014
Rated 5 out of 5 by Charlie1020 Great experience !
My family and I stayed at this hotel 6 days in July 2013 while visiting Washington D.C. from Arizona. The housekeeping staff did a great job keeping our room clean and well organized at all times .The hotel it's also located in a very safe and quiet area close to Shady Grove Metro station.There is also a very convenient metro bus service running to/and from BWI airport to Shady Grove metro station. Kudos to the front desk staff. They were at a 5 star level. we specially would like to thank: Evelyn, Vanessa and Jenny. These 3 girls went above and beyond our expectations. Keep up the great work ! overall a very pleasant experience.
August 18, 2013
Rated 5 out of 5 by clairol1313 Great place to stay
This hotel provided us with a very high level of comfort and outstanding service.
October 3, 2014
Rated 4 out of 5 by Marge68 Noisy air conditioning unit.
This hotel was a pleasant surprise. The room was clean and well furnished. The bathroom was very modern but lacked shelving for odds and ends. The gym was easily accessible and well equipped. The club level accommodations were great and the breakfast food was very good and much appreciated. All in all, we had a very pleasant stay. However, the air conditioner fan was very noisy.
September 29, 2014
Rated 4 out of 5 by DCTraveler Service could be better
-Spacious, comfortable room
-Adequate work space
-Computers w/ printer and free internet access in lobby
-No hairdryer in room; called to request one---took 4 minutes for phone to be answered and another 20 minutes for hair dryer to be delivered. Fortunately the colleague meeting me for breakfast was caught in traffic and was running late!
-Lobby restaurant noisy
-Relatively isolated - limited dining options in walking distance
-Room statement not delivered under door to room nor e-mailed (as promised at check-in); fortunately I requested one at checkout
October 31, 2011
Rated 2 out of 5 by michle Disappointed
This hotel did not meet my expectations. The television (direct TV) was missing almost all the channels - not channels related to Viacom. Asked for help - all different answers all of which were false.
Wine Spectator happy hour - just awful, terrible (not 90+ points and not on the top 100 list) $5 - for a terrible 2 ounce poor
July 22, 2012
Rated 3 out of 5 by TJPW Hot water issues
Stayed in room 401 and a colleague stayed in 403. Neither of us had hot water in the morning. Our other colleagues had to run the water for 5 minutes or longer on 3rd floor to get it to turn hot. Called front desk and was told to run the water for 5 minutes but, after running it for more than 15-20 minutes, it never warmed up. Was given SPG points but as and SPG member I feel that the room should have been discounted as well. Can't recommend this hotel to others right now. Room was fine other than the water issue. Restaurant was just so so....buffet breakfast was ok but scrambled eggs were not cooked enough before they were put out.
November 12, 2013