Rated 5 out of 5 by Whiteshark1 Excellent hotel , quiet , with fantastic pool.
We stayed at the Sheraton Hua Hin from Aug 16th till 20th with my wife and daughter. Initially we booked 2 rooms until Aug 22nd, but had to shorten our stay by 2 days due to last minute family issue.
the hotel reservation agent Mrs Saowanee has provided us with an amazing support and i truely felt as a special guest when we were offered a credit to be used during our stay as wel as a room upgrade. Being a Lifetime Gold member , i do not regret to have been loyal to Starwood hotels and will continue to do so as the service and support provided exceeded by far all my expectations.
We have enjoyed the fantastic Spa, and excellent restaurants throughout our stay.
I want to thank once again the Sheraton Hua Hin and specially Mrs Saowanee for the special treat and recognition as Gold member.
Best regards. J L Rekinger
August 21, 2015
Rated 4 out of 5 by sunchai The smallest Sheraton Club lounge that I have ever been to
Lagoon Access is the best !! However, apart from this , other facilities are rather poor designed and service are inconsistent. As a guest staying in Lagoon Access suite, I am really disappointed about the design and the size of sheraton club which should be more refined, furnished , and of course SPACIOUS. The club lounge ( indoor, air-conditioning ) probably has only 8 small circular tables which can only accommodate not more than 15 people !! and the so called outdoor area for club guests is just a are next to main restaurant with random tables. I just cant image how can this hotel accommodate club guests during high seasons. Having said that, the food and the staff in club lounge are tasty and attentive.
1. the spread and the quality of breakfast
2. club lounge benefits ( tasty snacks and evening drinks selection) and services
3. LAGOON pool
1. housekeeping service; housekeep unable to deliver the sheraton standard service; no replenish toilet amenities , one bathrobe left after turn-down service, extra blanket wasn't well cleaned .
2. Airconditioning didn't function well; I had to call the guest service to fix it , once in the morning and once in the sleeping time to adjust the suitable temperature; and I am staying in the SUITE !!
3. the service all over the hotel is inconsistent;
4 , last but not the least for those who are thinking to book a club room , THE SIZE of sheraton club here is too small ( probably the same size as the standard garden room or slightly larger ) and too crowded during evening drinks hours
Although there are some problems need to be solved, Yet i just love the lagoon pool. I have another two stays booked in this month, Hopefully , the problem can be solved next time
Above all, I have to thank the Club manager K Nan and her great team members for the excellent services
August 6, 2015
Rated 5 out of 5 by Flyingtailor Had To Come Back
My stay 10 days ago was cut short by family problems so we left after 1 day of a four day trip. But we loved this place so much we had to come back.
Love the club lounge the pool maybe a few to many kids but when your here on a long weekend you cant expect anything else. The food is good and the live music is exceptional.
The service is friendly and fast rooms are clean and kept to a high standard.
You can tell I love this resort and will be back as soon as we can make some time.
August 5, 2015
Rated 4 out of 5 by wetravel our observations
Both my husband and I are SPG Plat members and have been coming to the Sheraton Cha Am annually. We like the pool and the relaxing atmosphere of the resort. We have many good memories here. Our last stay in December 2014 was mixed and we received no upgrades this time due to high occupancy rate. There was also no welcome note from the management which we found below standard. However the Club lounge has been moved next to Breakfast venue and what was offered (food+drinks) was very good, much appreciated and the associates working there did great. Breakfast has very good options and we always felt taken care of. We were a table of 10 people. Orange juice quality was not good and simply cheap. We appreciate the german specialities, brezels, Leberwurst, marnierter Hering etc. The german Chef does great and can often been seen walking around, serving, overseeing, restocking etc. The prices/rates of having evening buffet at the different venues are way to high, maybe that is why one hardly sees guests. My suggestion bring the price down by a third (33%) and the restaurant would be full. (as the quality is good) You have to employ and pay the staff anyway... Another suggestion offer 25% discount to Suite, Club and SPG Platinum members and they would use and eat in on resort restaurants more frequently. We often go outside to eat as we know our way around. The mall a 10 minutes walk away (or complementary golf cart ride) across the street from main entrance remains a disappointment. We go there every year but its basically just a joke or rip off. Shuttle service to Hua Hin is in high demand (as resort is somewhat isolated) and needs to be booked upfront. We find the 50 THB per seat expensive and Hotel could offer for free to loyal guests and Platinum members. Even though we had some issues during this particular stay we believe this was a not the norm (but an exception) and trust the Hotel for improvement in the future.
July 31, 2015
Rated 5 out of 5 by Flyingtailor The Best Resort
Just an amazing stay left on short notice had family crises. I really don't know where to begin but will be back for sure.
July 23, 2015
Rated 5 out of 5 by Shark1 EXCELLENT!!! - TOP RECOMMENDED!!!
i have stayed four (4) nights with my wife and two (2) young children in this resort.
The Resort is amazing!!! , staff are really friendly.
The swimming pool is Awesome - my children really enjoyed it .
The room is spacious and their are allot of children activities
I will surely visit again ion the future and I will recommend it to everyone who plans to visit Hua Hin area.
Haim Goanin, Karmiel, Israel
July 18, 2015
Rated 5 out of 5 by Brian92 Comfortable stay with a scent of Thai
The hotel locate about ten kilometers from central of Huahin city.
The lobby has a great scenic view of the sea.
The room is furnished with a scent of Thai art with comfortable sofa, though a little bit aged.
The bathroom appliance is quite good, fully equipped with all amenities you may need.
The overall facilities was kept clean and tidy.
Swimming pool was fantastic esp the pool access room and the seaside infinity pool.
F&B is also great, italian dishes at Salas were great. Breakfast is good in term of variety of food.
Hotel staffs hospitality also made my stay be comfortable.
May 29, 2015
Rated 5 out of 5 by Inkyyy Perfect Hotel
good staff (service mind)
good room (beautiful & comfortable)
good swimming pool (large)
May 23, 2015
Rated 2 out of 5 by Unlucky007 Car Park is very far and limited / food is too expensive
I stayed at hotel during Songkran Holiday. I went out for seafood dinner outside when I came back at 10.00 PM , hotel staff informed me to park my car at the given distance area. There was only 1 golf cart to service sending off at the lobby even there were lots of customers waiting in line at the parkig space, waste time , low quality of operation and management.
The clock craft that my daughter paid and painted at Kids club ( 300 Baht ) should be regarded as a trash. It did not work since the first day I've got them from the hotel staff.
April 19, 2015
Rated 5 out of 5 by NathanSRBKK Short Holiday but good as expected
This is my secod stay at this property even though my previous stay was couple of years ago but this property still up to date.
The check-in staff was making us feel welcome and up to the standard of SW (couldn't remember her name but she checked us in around noon time) she give us a called once the room ready even we are away on the tour. This attentiveness make us feel that she is willing to provide the service and make us feel more interest to come back here again. I'll definitely recommend this hotel to my friends and family as a first choice to stay in Huahin.
April 16, 2015
Rated 4 out of 5 by JEN45 Great Stay
This was my first visit to Hua Hin, having visited many other beach resorts in Thailand. The hotel was lovely and the staff were extremely helpful, especially in the Executive Club. We really enjoyed our stay. Pity regarding the construction next door although it really didn't impact us at all. Thanks again.
March 16, 2015
Rated 5 out of 5 by Kirkegaard74 Good for families
the Best spg hotel I have ever tried.
I had 3 rooms and all were upgraded,the staff was the most platinum recognizing I have ever experienced, always they responded quickly and effective for ALL matters.
Good restaurants, but a little expensive considering this is Thailand.
Very good for family holiday.
Staff really deserves high recognition and thanks for their high level of service.
February 10, 2015
Rated 5 out of 5 by Mike59 Wonderful Vacation!
We spent 6 nights at this wonderful property the last week December and were so happy with our decision to stay here. From the moment we arrived the entire family felt welcomed by every staff member we came in contact with. As a Platinum I received all of the benefits that can be expected during a peak holiday season.
The breakfast buffet was the best I have ever seen, anywhere. Happy hour was fabulous. The pools were perfect for just paddling around. Our stay was a perfect recovery from a very busy year.
The room was perfect and the entire property was well maintained.
January 11, 2015
Rated 5 out of 5 by Jayne65 Great relaxation
Lovely hotel beautiful setting my only disappointment was it was our 30th wedding anniversary why we stayed 5 star but the hotel did nothing to make our stay just that little bit special.
November 30, 2014
Rated 5 out of 5 by Nikki Excellent Property, outstanding pool, service and staff
I was fortunate enough to stay for several nights at the property and was pleasantly surprised, incredible swimming pool, live music was playing daily, hospitable staff
November 19, 2014
Rated 5 out of 5 by LPTH Perfect getaway!
The staff are very friendly, helpful and attended to details ensuring all is covered. Food is really great, especially the green curry at InAzia.
November 19, 2014
Rated 4 out of 5 by Sugar285 Good getaway hotel
Nice hotel great for family and couples.
service is splendid.
November 13, 2014
Rated 2 out of 5 by nopassion below the expectations
Chandelier event was PERFECT.
Below comments are for my extension stays :
1.) no accompany to the room on arrival date in the contrary the others got this service.
2.) not clear info for booking. i had to find out myself.
3.) no advice for activities provided by hotel.
4.) no action from luggages service on departure date. i had to inform porter myself after 45 min. on waiting.
5.) because paying 2 more nights myself but room location was near the contruction which is near the hotel. noisy whole day.
6.) grilled ribs were not good.
7.) dinner at salas was good.
8.) Wine testing was good. but wine taste in menu list was low quality.
November 12, 2014
Rated 5 out of 5 by totopapo WE LOVE SHERATON HOTEL
We are really impression in your services and place. I would like to visit you again. Thank you.
November 5, 2014
Rated 5 out of 5 by Emm8725 Great Team
Great resort hotel, Staff are friendly. Please keep doing performance
October 31, 2014
Rated 5 out of 5 by AunAun wonderful place in Hua Hin
Fully recommended place to stay in HuaHin.
Nice room, friendly staff, incredible swimming pool.
October 28, 2014
Rated 5 out of 5 by Beachlover14 Great services..
With the great services received, It's really relax n very happy while spent valued time with family here..
October 28, 2014
Rated 5 out of 5 by KevinBali14 Great place for a get away
The only issue is the parking which I know is being taking care of.
October 28, 2014
Rated 3 out of 5 by YH2014 Like it but disappointed
Booked 2 rooms - One with the UNICEF auction I bid last year and One directly with the hotel.
Check in was good like all Sheraton we visited (Macau, Singapore, Pattaya, Hong Kong and Bangkok).
Hotel toilet tap came off each time when we tried to on it. I have the picture that I can send to you if you like to see.
No turn down for the 2 nights we stayed. But the other room I booked for my parents did received the turn down. Hence I wonder why?
SPG - I normally booked through company and it is the first time i booked directly with the hotel. I called prior to check in to ensure points will be capture. But at point of check out, I was informed not.
September 30, 2014
Rated 5 out of 5 by inale This hotel has great features
specially beachfront massage was fantastic!!! highly recommanded
September 13, 2014
Rated 5 out of 5 by Som616 The hotel is wonderful
I love Sheraton Hua Hin very much. I stayed here several times. The beach is private and quiet. The swimming pool is fantastic. In addtion, the food is in a high quality with some many opitons. And all hotel staff are so helpful and friendly.
September 12, 2014
Rated 5 out of 5 by WanawanP Excellent view and services/ Great features for seminar activities
I would recommend this place for vacation due to its peaceful environment and spectacular view of long beach. The swimming pool is big. I went there to organize seminar for group of my company's executives, the features of the meeting room are great and staffs are very active and willing to facilitate. Really impressive!
September 11, 2014
Rated 5 out of 5 by Chay71 Excellent
Excellent place to stay and relax. Great breakfast and giant pool suited to all
September 10, 2014
Rated 5 out of 5 by Loveasia1 Great quiet get away
Love the serene and quiet surrounding of the property. Wonderful to spend couple relaxing days from the busy city life of Bangkok.
August 26, 2014
Rated 5 out of 5 by Kook Best and valuable
Clean, comfortable, Hotel staff is really nice and helpful . I will be back again 100%.. Break fast is really delicious .
August 23, 2014