Rated 5 out of 5 by mandie71 Gorgeous hotel
We stayed here for 4 glorious weeks in December, I have to say it was my best holiday ever - & I have had some fantastic holidays over the years!! We had a lagoon access room which was amazing! Every staff member we encountered were very friendly, helpful & polite. There were some weddings going on that we knew about before we went, but they never bothered us or interrupted our holiday whatsoever, & as for people complaining about the noise - we didn't hear anything. All I can say is, that the hotel does a lovely job with the weddings & other guests are well looked after in the meantime. It's just an amazing place!!!
January 4, 2013
Rated 5 out of 5 by Norm69 Pleasant surroundings
Malinat in the Club Lounge and her staff far exceeded our expectations in their efforts to meet any requirements that we had, the hotel staff in other sections were also very attentive to our needs, we found that the property had a shuttle bus to get to the resort and used this method which we found to be very good. We were upgraded to an Ocean Front Suite which was appreciated.
May 29, 2014
Rated 5 out of 5 by Karen99 Best place for total relaxation
What a wonderful week we spent at the Sheraton Hua Hin. We were delighted to be upgraded to an ocean front suite giving us plenty of room to spread out. The balcony was a perfect addition for watching the sunrise and enjoying the beginning of a new day with a cup of coffee. The resort has much to offer for all ages. I can imagine the delight a family with young children would have with the lagoon outside their room. For us, wanting total relaxation, perfection. The breakfast was outstanding, the beach bar, so easy and tasty. It is a stay like this that makes us remain loyal to Starwood as both myself and my Husband are platinum members. We will return next January. Thank you again.
January 19, 2013
Rated 5 out of 5 by LizD1 What an amazing holiday
Such a wonderful place to stay
The staff were friendly and so helpful
Buffet breakfast was brilliant
Other restaurants and bars were great value and we really enjoyed them
The room was very well kept and the housekeeping were very responsive in servicing as we established our morning breakfast routine which meant we never crossed paths
Pool and poolside facilities are very well maintained
Day spa and sea side massages (we had both) were amazing
Easy to catch the schuttle into town in the evening
We will be back!!
May 1, 2014
Rated 5 out of 5 by Parisa Lagoon Lagoon Lagoon
Best holiday accommodation we had ever stayed. We're very much enjoyed swimming in the lagoon. The hotel was full booked and they could not find the 2 lagoon access rooms which located next to each other,as we initially requested so we were upgraded to a lagoon access suite room. Even though my daughters had to sleep on rollaway beds, there were plenty of space in the room. Breakfast was excellent. Luna Lanai restaurant had great view and very delicious and high quality food. Very friendly staffs. The only negative aspect was we had to wait 11/2 hour when we checked in even we arrived at 2pm! We were told that the previous guests checked out late. Special thanks for Ms. Nook who did her great job.
January 12, 2013
Rated 4 out of 5 by princemay2014 Great feature and wonderful experience
Great feature and wonderful experience.
Spa massages and service needs to be better
May 31, 2014
Rated 3 out of 5 by neil070 A good quality hotel
As always with Sheraton a good quality hotel, with very attentive staff. The hotel's layout - 2 story buildings around a lagoon/swimming pool was lovely, however it did mean the hotel had a narrow beach frontage and this lead to problems when private functions occurred. There was one such event during our stay and the hotel took some of us down to a local beach, which was appreciated. The hotel is quite a bit out of town and we were glad we had spent 4 days in town before moving to the Sheraton and therefore enjoyed the seclusion but did mean we eat in the hotel most nights. There was a reasonable selection of places to eat and we enjoyed all our meals. There is a long beach to walk before breakfast!
February 26, 2013
Rated 5 out of 5 by KevinBali14 Nice Get Away
We were very happy with our stay here. Loved the pool but just wondered why all lower level rooms do not have gates/rails on them. It looked like only 1/2 of the ground floors have rails to prevent access to the pools. Also, it would of been nice to know that the restaurants shutdown schedule. We really wanted to go to Luna on our last night but it was closed.
May 16, 2014
Rated 5 out of 5 by GZ78 Nice place
I visited this resort last January for 4 nights stay with my parents, my wife and my young ones (3-8). We reserved connecting pool access room (lagoon access) .With their beautiful pool and having certain area of the huge pool just for us was great. We had so much fun and relaxing moents those days. Service food attention breakfast everything was good.
Actual beach part is so so. But hotel had some nice areas around beach. Luna Lanai restaurant in the evening breeze was refreshing. IF we go back to Hua Hin again anytime soon, Sheraton Blue Lagoon is definitely the place.
April 23, 2013
Rated 5 out of 5 by huahinfan Excellence again
Don't know how they keep finding ways to improve but they do. Especially enjoyed the Platinum benefit that now includes the ability to have breakfast and cocktails at the waterfront restaurant.
Also much appreciated was the hotels proactive approach to possible guest discomfort for a two day event being held at the hotel by offering complimentary transport to another beach for the afternoon if desired. This is very typical of the attitude the hotel demonstrates to make sure guests are well taken care of.
Staff are so friendly and courteous it is a pleasure to be there.
November 2, 2012
Rated 4 out of 5 by Hanakim Wonderful day-off
Great facilities with friendly staff. My kid had a goodtime especilly at Starclub and a little pool nearby. Will surely be back again soon.
May 21, 2014
Rated 5 out of 5 by ddeevaa Hua Hin
Fantastic coastal hotel in Thailand. great stay amazing service. awesome location and hotel amenities.
May 19, 2014
Rated 5 out of 5 by RufusInHI A Water wonderland; superb resort!
One of the best resort that we ever stayed at. The swimming pool is beyond reproach. One of the best resort pool that we ever experience. The breakfast buffet is exceptional and full of great delicous choices. The hotel provides great SPG recognition and the club lounge service is friendly and flawless. Kudos to Penny (VIP Guest Relations); she went out of her way to ensure our requests were met. Penny is an asset to the hotel staff; her professional and friendly service deserves recognition. We look forward to a return stay in the very near future.
May 15, 2013
Rated 4 out of 5 by trifca Hotel Great, Resteraunts Terrible
I am a very LONG time SPG member; used to travel for work and used to be gold.......now am retired..We enjoyed our four days; three nites at the Hua Hin Sheraton BUT...the two restaurants that I ate dinner at were terrible. The first nite we ate at the Luna Lanai and the Shrimp Cake and the Pad Thai Noodles were Terrible !!!! The spring rolls were so so and the Yaam was only so so..... The last nite there we decided to try the Salas Restaurant. The Caprese the tomatoes tasted like they were either frozen or they were not ripe... and it was the first time I EVER had to eat my Lasagna with a spoon......it seemed like it came out of the microwave after being in there for 5 minutes....... my Wife's seafood pasta (black squid ink) seemed like it was prepared 3 months ago, hard, no taste NOT good at all.......
April 2, 2014
Rated 3 out of 5 by Tatatata Sometimes service could be much better
For this area the hotel is quite good, nice territory, good food, but service could be better sometimes. I was with baby and with stroller. And nobody told me that there is a lift when I arrived. I found it only on my 3rd day. And on the day before last a girl from reception decided to give me a key from it. Why not on my last day? I checked out and when I was sitting in my taxy to go to the airport the manager found me near my taxy and asked for my credit card becouse they forgot to refound my credit. There were some problems this in room dining. Several times I ordered hot coffee and I repeated that I want HOT coffee but every time they brought me iced coffee. Not a big problem, but... And always there were something that brought not big but discomfort
January 10, 2014
Rated 5 out of 5 by Pinku33 Best Holiday Experience
One of the best resort in Hua Hin with large pool. Service-minded staff and good breakfast
May 14, 2014
Rated 4 out of 5 by Joypik great relaxation
great relaxation, great local area.
May 14, 2014
Rated 5 out of 5 Amazing Hotel.... Beautiful smiles everywhere.
As a pilot for a major international airline, I have seen years and years of 5 star hotels across the globe, but this hotel stands out on top. From the moment I walked in, I loved it. The hotels gardens, lagoon pools, and architecture are amazing. But what struck me as unique was the beautiful warm smile and friendliness of the staff. I was greeted with an amazing smile from the manager Ms. Bee, and all throughout our stay smiles and friendliness everywhere. The staff are so polite so friendly and so eager to make the stay amazing. Their english is great but some staff could be better, but always remember you are in Thailand not the US or UK so be patient.
Ms. Bee went out of her way to make our stay a 7 star stay, thank you Ms. Bee and all the staff for making my family and I feel more than welcome.
The garden area is beautiful, and the lagoon style pool is extravagant. I especially loved the rooms with the lagoon access, makes you feel like you have your own pool.
There is a great kids area, but my kids never went because they loved the pool so much.
The room is spacious and in excellent condition. Although it is not the best decor I have seen but it is still great.
The only ridiculous thing I noticed was that there is a charge of 50 Baht per guest for the shuttle bus to the city. I think it is ridiculous because the hotel is far away from the city and the hotel should attract guests by offering free shuttle to the city. 50 Baht is not that big of a deal (1.7$) but it is the idea that bothered me.
Overall I would definitely come back to this hotel, and when I do, I hope to see the same beautiful smiles that made this stay a memorable one.
Again, Thank you Ms. Bee and all the staff.
June 26, 2012
Rated 5 out of 5 by mchaisoccer Fantastic Swimming Pool, very clean and beautiful facilities
The hotel is well designed with full of garden like trees and flowers along a well designed swimming pool. It is such a great pool that I and my wife decided to buy new swimming suits in order to utilize the pool, as we had not planned to do so originally.
The location is great. It is only few kms away from downtown Huahin, short enough for relaxing driving, and long enough for getting away from tourist crowds in Huahin area. My wife and I love this hotel over all and plan to return to this hotel on our next trip to Hua hin.
June 1, 2012
Rated 4 out of 5 by Poohheart Good Relaxation Destination
It is my time to return back to Sheraton again and this time, the hotel still impress me with their service and facilities even they have fully book on every room type. The staff are well train and you will see all Thai Hospitality through the hotel by "Sawasdee Wai" from all staff with their smile.
April 29, 2014
Rated 5 out of 5 by chloew11 XMAS NEW YEAR HOLIDAYS 2012/13
We have just returned from this lovely hotel for second year running it was just as perfect this xmas/new year as it was last year the service the food and the staff (you all no who you are) everything about the hotel is just perfect - we would like to give a special mention to Penelope' staff member nothing was to much trouble for her - if you are thinking of going to the Sheraton i would reccomend the lagoon access rooms other than that everything was just perfect HIGHLY RECCOMENDED - who knows we may be back this xmas
January 9, 2013
Rated 4 out of 5 by Jessica Front desk service
I was in room 5216. I knew the the Internet is complimentary. I just checked out and asking front staff to provide the Internet code for me. As I would like to extend stay but at the time your hotel I was fully book by Indian group. So I have to used Internet to make the reservation with another hotel. I told them that i will waiting at the computer area. 5 minutes later, no one contact me. I have to go to contact front desk to get the Internet code by myself. This kind of service should not happen to Sherraton guest!!!!
February 2, 2013
Rated 4 out of 5 by Maggie66 Beautiful Hotel
As a family of 3, we stayed at the Sheraton Hua Hin in April 13. The hotel is fantastic , the pool was a huge hit for us all, the room perfect and the food tasty. At the time of our visit there was a big corporate event which made the hotel busy at breakfast but empty for the rest of the day, perfect. Some watersports would have been good for our 9 year old son as the kids club although excellent is geared at younger children. If you fancy a change of scene Chef Cha at the hotel entrance serves tasty and cheap food.
April 25, 2013
Rated 4 out of 5 by Khach Good facilities with average service
Nice facilities especially pool & kid's club. Food is fine as its' price. I would expect more on club benefit and treat from hotel staff as SPG & Club customers. BBQ on Friday night can be improved if chef can plan better base on customers' expectation.
April 20, 2014
Rated 5 out of 5 by BasJeng Hotel atmosphere is very good
I' ve been this hotel for 3 times, every time me, my wife and our family receive impreesion from hotel staff, food, room, swimming pool. Of course, we'll be back for every year.
April 22, 2014
Rated 5 out of 5 by southbank pool/ friendly staff
This is my fifth stay at Sheraton Hua Hin , and what impresses me most ,is the attention to detail , the willingness of staff to go the" extra mile."The in Azia Restaurant deserves a special mention
April 16, 2014
Rated 5 out of 5 by HappyFamily4 Excellent Service and Relaxing Holiday
This hotel made the holiday well worth the long journey, I wish we had booked for a few more days. The pool made it for us but the helpful and welcoming staff, and the quality of the food at this hotel has converted me to Sheraton.
Slight issue at 3 a.m check out was a little distressing having checked in advance, but sorted before leaving. This certainly would not deter a return to the Sheraton Hua Hin. Very highly recommended.Thank you for a great experience.
August 28, 2013
Rated 5 out of 5 by tomy9985 In-room A/C
A/C temperature is not quite stable between 2 connecting rooms #7203, #7205, especially #7205. It wasn't that warm when temperature was set at 26c while it wasn't that cold when temp was set at 21c. Apart of A/C, everything was perfect. Thank you :')
April 10, 2014
Rated 5 out of 5 by mammachan Serenity!!!
Peace and quiet, Luxury, A Piece of Heaven.
This hotel has been the cleanest one we have ever stayed in. There are gardeners, cleaners and pool attendants around all day and most of the night. The pool is sublime and relaxing - plenty of room for everyone. There was more than enough choice of food at breakfast and the staff were on the go all the time cleaning and greeting. If by any chance you were missing something you needed all you had to do was ASK and your wish was granted.
The only down point was the cost of drinks at the bar approx £16 for two beers and a sprite (A BIT MUCH OF ANYBODYS MONEY).
I would suggest that lights be put on the steps that connect the pools as it was a bit dangerous that you couldn't see where they ended.
But if that is all I had to complain about after my stay then I would still give this hotel 10/10.
April 9, 2013
Rated 4 out of 5 by darshandm Great Place to Unwind
Generally Friendly Staff
Staff at Breakfast service were absolutely uninterested in providing service. Of the 5 days i had breakfast , only once was i asked if i wanted tea or coffee . All other times i had to persuade someone with repeated requests for tea or coffee.
Well maintained pool and good staff at pool
Reception staff well groomed and well trained
Sports center staff rather unsatisfactory
January 3, 2013