Rated 2 out of 5 by Tim2016 Bad comunication
Should have been informed of an Indian wedding party of 350 could not be heard when checking in due to the noise booked 6 nights stayed 1 come for relaxation
January 16, 2016
Rated 4 out of 5 by sukritchai Great Pool
This hotel have a big pool. Breakfast's yummy.
January 5, 2016
Rated 5 out of 5 by ChitownSpgFan Nice family getaway
Just a short drive from Bangkok.
We had two rooms and they were nice, especially the pool access.
Staff were friendly and helpful.
One issue of our stay was that we were so looking forward to playing tennis on the property. But, it was closed and it was a part of the residence, not the hotel.
December 5, 2015
Rated 5 out of 5 by WorldTraveler6743 Great Escape From Bangkok
Stayed her with my husband and little one. I was pleased with our stay. The lounge was terrific. Friendly staff. Variety of food suitable for all diets. The lounge also had a food menu also with many option that you can order from morning until 5pm.
The hotel is not in the center of town which was upsetting, but sometimes seclusion is nice.
November 19, 2015
Rated 3 out of 5 by KKWU old fashion hotel
I felt a renovation is "must" for this resort. Too old fashion.
August 30, 2015
Rated 5 out of 5 by Scoopyde88 Paradise
Check in was smooth. Room is very spacious and comfortable. The bed is the best that we do not want to get up.
Lagoon is of great quality, water is clean, garden is wonderful. Sun chair is comfortable as well as overlooking nice ocean. Although the sea is unswimmable and the beach does not look quite attractive, other parts of hotel beat it up so well.
Food quality is perfect and must be mentioned. Staff at Luna restaurant went extra miles to offer and spray mosquitoes spray for us. Salas restaurant is the best in terms of menu varieties and seating locations. Meat and steak menu are tender and tasty.
InAzia menu is of definite variety as well but is a bit pricey, ex. Scallop grilled -3 pieces of scallop at 1300++ per dish, could have come in a more quantity in contrast with creme bule (order from room service menu) comes out to be a big dish like a main course (but it was a dessert). No complaints on that as we don't mind whole big fish of yummy dessert!
TV channels are not as much as expected. Should include CNN, BBC ,Movie channels or Discovery channels.
Restaurant staffs are super hospitable and helpful, friendly and make us feel like home. Big thank you to Pool staffs for their genuine care every time we go to the pool and thank you the housekeeping to always make up the room to the greatest cleaning standard.
Fitness is very nice with lots of equipments.
Front desk staff at check out did not smile and seem to be in a hurry to let us out the hotel. Could not remember her name. We were told and confirmed also the night before that we will get late check out complimentary at 2 pm, and later after we called to reconfirmed again a lady informed us that it is not possible as there will be another guest coming soon. - which we find hard to believe as the hotel seems to be very quiet during our stay.
Overall great experience and definitely will return!
August 29, 2015
Rated 5 out of 5 by Whiteshark1 Excellent hotel , quiet , with fantastic pool.
We stayed at the Sheraton Hua Hin from Aug 16th till 20th with my wife and daughter. Initially we booked 2 rooms until Aug 22nd, but had to shorten our stay by 2 days due to last minute family issue.
the hotel reservation agent Mrs Saowanee has provided us with an amazing support and i truely felt as a special guest when we were offered a credit to be used during our stay as wel as a room upgrade. Being a Lifetime Gold member , i do not regret to have been loyal to Starwood hotels and will continue to do so as the service and support provided exceeded by far all my expectations.
We have enjoyed the fantastic Spa, and excellent restaurants throughout our stay.
I want to thank once again the Sheraton Hua Hin and specially Mrs Saowanee for the special treat and recognition as Gold member.
Best regards. J L Rekinger
August 21, 2015
Rated 4 out of 5 by sunchai The smallest Sheraton Club lounge that I have ever been to
Lagoon Access is the best !! However, apart from this , other facilities are rather poor designed and service are inconsistent. As a guest staying in Lagoon Access suite, I am really disappointed about the design and the size of sheraton club which should be more refined, furnished , and of course SPACIOUS. The club lounge ( indoor, air-conditioning ) probably has only 8 small circular tables which can only accommodate not more than 15 people !! and the so called outdoor area for club guests is just a are next to main restaurant with random tables. I just cant image how can this hotel accommodate club guests during high seasons. Having said that, the food and the staff in club lounge are tasty and attentive.
1. the spread and the quality of breakfast
2. club lounge benefits ( tasty snacks and evening drinks selection) and services
3. LAGOON pool
1. housekeeping service; housekeep unable to deliver the sheraton standard service; no replenish toilet amenities , one bathrobe left after turn-down service, extra blanket wasn't well cleaned .
2. Airconditioning didn't function well; I had to call the guest service to fix it , once in the morning and once in the sleeping time to adjust the suitable temperature; and I am staying in the SUITE !!
3. the service all over the hotel is inconsistent;
4 , last but not the least for those who are thinking to book a club room , THE SIZE of sheraton club here is too small ( probably the same size as the standard garden room or slightly larger ) and too crowded during evening drinks hours
Although there are some problems need to be solved, Yet i just love the lagoon pool. I have another two stays booked in this month, Hopefully , the problem can be solved next time
Above all, I have to thank the Club manager K Nan and her great team members for the excellent services
August 6, 2015