Rated 5 out of 5 by Itonette Excellent Service
Very happy to stay at this hotel. The staff are very friendly and helpful. I called for extra towels and they were delivered in less than 5 minutes!
July 28, 2014
Rated 4 out of 5 by GSMF Only setback: A/C in the room
In general very good stay, weather in the city was extremely hot and humid, the A/C in the room did not work fully to my liking, a bit noisy. Service in general excellent, above expectations.
July 17, 2014
Rated 5 out of 5 by Briangoestraveling An Oasis in the City
This is a beautiful property offering great service and exceptional value. The rooms are a little tired but the lobby is elegant, the restauarant overlooks the pool and the pool is set in a lovely lush environment. There are a number of fast food restaurants in the area as well as Tony Roma's, however the food in the hotel is very good. The hotel is in a safe area. It's a 47 kilometer trip from the airport but so are all of the hotels as well as San Salvador centre. I loved this property!
November 13, 2012
Rated 4 out of 5 by JCLD Great service
The service at this hotel is really good. All the staff is very kind and responsive to my needs
July 8, 2014
Rated 5 out of 5 by drybean Best hotel in Town
I stayed here in the late 70's and 80s before it was a Sheraton...what a great hotel today. Enjoyed everything bout it. Fabulous staff...great bar, good food, fair prices. When I return to San Salvador this is where I will stay.
April 24, 2014
Rated 3 out of 5 by ConditionOne Older, but clean property
This is an older, but adequate property in San Salvadore. Prior to my arrival, I arranged for a private driver who met me with my name on a placard after exiting customs for $30.
Considering a taxi from the airport runs about $25, I felt it was a good deal. The Sheraton also runs a shuttle three times a day at a fixed schedule for $19. I took the shuttle for my return, and as I was the only person, it ended up being a taxi instead. The trip takes about 40 minutes.
I was upgraded to a Club Room, and upon check-in, was given a coupon for a free cocktail. Not sure if it’s a Platinum benefit or not. The room is typical for a Sheraton. Slightly older, but the room, carpet, and bathroom were clean. Water pressure was good, but the shower water temperature tended to vary. The room has two free 375mL bottles of water, and I had no complaints about WiFi speed. The A/C is adequate, but really noisy and the air output smelled a tad musty. My room also faced the pool, which was pretty noisy at night due to a wedding and various people hanging out. The gym is located in the basement (open 24/7), and has a decent selection of equipment.
As a Platinum, I was offered the choice of breakfast in the Lounge or the La Terraza restaurant on the main floor. I chose to have my breakfast in the restaurant both mornings, and the spread was very decent. Nothing special, but significantly better than what’s on offer in the States. Breakfast is $10 during the weekends, and $20 during weekdays. Weekday food offerings are a slight step up from weekends; definitely not worth double. Although I signed my check for breakfast each morning, the bill was automatically taken off upon checkout. I got my 500 points too!
The Lounge offers breakfast and evening snacks. The evening spread consisted of sandwiches, a type of empanada, cheese and vegetables, and small desserts. Oddly enough, you’re limited to one soft or alcoholic drink a day.
The hotel itself is located right next to the Convention Center and the Museo de Arte, and a few minutes walk to the Anthropology Museum. If you want to go to the town center such as the Cathedral area, you’ll need to take a cab for about $5. Not all the hotel staff speaks English, but the ones that do are very fluent.
I arranged a private driver to take me to Tazumal and Joya de Ceren. A tour guide and a driver was $110, and a driver alone was $80.
October 16, 2013
Rated 5 out of 5 by dansk Our favorite Hotel
We have stayed in this hotel several times, as San Salvador is a frequent destination for my family, and by far this is one of the best hotels we have stayed.
I am a Platinum SPG member and I frequent all the SPG brands, but in terms of hospitality and service, no other hotel does it better than the Sheraton in San Salvador
The staff goes the extra mile every time, to the point some staff member even remember us by name months after our last stay..
Food is awesome and the breakfast buffet is a must ! kids love the pool and the business facilities are second to none
We will be visiting the hotel over the Christmas holidays, and we are very much looking forward to our stay…
October 5, 2012
Rated 4 out of 5 by drybean Check your receipt
Outstanding service, good food, very friendly, helpful staff. However when I checked out there was a long line. Advance or early check out was not available.
On the way to the Airport I noticed the receipt they gave me was not itemized. Also it had someone elses spg number and address. I have written the hotel twice with no reply. Today I asked spg to help.
Other than not being able to be reimbursed for my travel due to the bad receipt they gave me, it is a great place to stay.
April 4, 2014