Rated 1 out of 5 by GWN1960 Nothing Works
Instead of being put up by Avianca choose to treat me and my kids to the Sheraton. However, the AC has not worked in the hotel ALL day. the refrigerator in the room does not work and my kids could not take a bath as the drain in the tub doesn't work - only two bath towels! The WiFi is difficult to sign into - you have to go to apple.com in order to put in your last name and room number. So the lights work, the water works and the tv works the food staff is friendly but the rest not so much! The pool is just sort of out there - with no music, no bar, no focus and no one in it most likely due to the temperature - hey at least they can keep the pool cool. No room upgrade either!!! No club lounge under construction.
August 3, 2016
Rated 5 out of 5 by PeterRA Comfortable and Friendly
We are normally here January/February but this year (2016) we also came in April. The people here especially Paul in the Club lounge and Elsie and her colleagues on reception are charming and helpfull. The lounge is conforting and we are always welcome.I really compliment the owner on how he makes regular guests happy to return. Only problem is the internet connection is unreliable. I would like to see that improved.
May 17, 2016
Rated 5 out of 5 by Moon711 Great stay!
The food was great and the two free drinks a day was a nice touch. The bed was extremely comfortable and I slept well every night. The 4th floor lounge was awesome for that afternoon snack and coffee.
April 25, 2016
Rated 3 out of 5 by Vincos Hotel of Kings and Presidents
OVERALL IMPRESSION: A beautifully-landscaped and attractive modern property in a good Zona Rosa location but definitely in need of a facelift...especilly in light of newer, more attractive properties nearby.
SPG RECOGNITION: Needs improvement. Despite my Platinum Ambassador status and the obvious availability of higher category rooms, no upgrade was made until I complained regarding my original assignment.
THE ROOM: Large but tired. In need of renovation and a design update.
LOCATION: At the heart of the elegant Zona Rosa district with attractions and shopping/dining venues within walking distance.
EXCEEDED EXPECTATIONS: The pool area is quite lovely.
DID NOT MEET EXPECTATIONS: The food options in the lounge during breakfast and Happy Hour were quite basic and minimal. Quite the opposite when served in the main restaurant during the Lounge’s weekend closure though.
ONE THING TO KNOW: WiFi is very spotty and usually non-existent until they install a router directly in the room.
March 12, 2016
Rated 2 out of 5 by Jake022016 Not what I would expect of SPG
The rooms were good enough for a night of sleep but had issues with the amenities. The air conditioner was either on or off, control of the temperature and fan thru the thermostat was impossible. The gym was deplorable. No attendant, failing equipment, unclean, no equipment cleaning supplies, and few machines for such a large hotel. I was charged for a bottled water at the cafeteria even tho water was complementary as a guest. The food selection was minimal at best. Internet and power shut off daily. I'm not sure what type of maintenance plan the hotel has but it isn't working.
February 23, 2016
Rated 1 out of 5 by Tucan Avoid
Having spent over 170 nights at this hotel in the past 18 months I've witnessed how the property has gone from average to bad. The only reason to stay at this property is to accrue SPG points since it's the only Starwood property in the country.
Food is terrible, lounge hours and offerings have been cut, the gym can hardly be called that since it's installed in a corridor and corners are constantly being cut by management. A disgrace to the Sheraton brand.
October 25, 2015
Rated 3 out of 5 by Kalbo Nice Property, Good Location
I received a Platinum upgrade to a suite which was very nice. Thank you for recognizing my Platinum status. Having this status I was informed that I received a welcome drink and my choice of breakfast in the lounge or restaurant. I received my welcome drink and took my breakfast the next morning in the restaurant. However when I checked out I didn’t notice (due to my lack of Spanish comprehension) that I was being billed for both the welcome drink and my included breakfast. I checked out and left. The staff corrected this when I later brought it to their attention but these charges should have not ever made it to my bill. The charges took some time and effort on my part to correct.
November 25, 2014
Rated 4 out of 5 by Charlie1964 Great location
Very large and comfortable rooms. A little bit of noise outside of the hotel disturb your rest. The gym needs a lot of improvements.
November 21, 2014