Rated 3 out of 5 by Kalbo Nice Property, Good Location
I received a Platinum upgrade to a suite which was very nice. Thank you for recognizing my Platinum status. Having this status I was informed that I received a welcome drink and my choice of breakfast in the lounge or restaurant. I received my welcome drink and took my breakfast the next morning in the restaurant. However when I checked out I didn’t notice (due to my lack of Spanish comprehension) that I was being billed for both the welcome drink and my included breakfast. I checked out and left. The staff corrected this when I later brought it to their attention but these charges should have not ever made it to my bill. The charges took some time and effort on my part to correct.
November 25, 2014
Rated 4 out of 5 by Charlie1964 Great location
Very large and comfortable rooms. A little bit of noise outside of the hotel disturb your rest. The gym needs a lot of improvements.
November 21, 2014
Rated 5 out of 5 by Briangoestraveling An Oasis in the City
This is a beautiful property offering great service and exceptional value. The rooms are a little tired but the lobby is elegant, the restauarant overlooks the pool and the pool is set in a lovely lush environment. There are a number of fast food restaurants in the area as well as Tony Roma's, however the food in the hotel is very good. The hotel is in a safe area. It's a 47 kilometer trip from the airport but so are all of the hotels as well as San Salvador centre. I loved this property!
November 13, 2012
Rated 5 out of 5 by PuposaLover Excellence
Everything was par excellence from the food to service to the rooms. Small mishap of one dysfunctional elevator but otherwise superb!! Look forward to go back again next year.
November 9, 2014
Rated 3 out of 5 by ConditionOne Older, but clean property
This is an older, but adequate property in San Salvadore. Prior to my arrival, I arranged for a private driver who met me with my name on a placard after exiting customs for $30.
Considering a taxi from the airport runs about $25, I felt it was a good deal. The Sheraton also runs a shuttle three times a day at a fixed schedule for $19. I took the shuttle for my return, and as I was the only person, it ended up being a taxi instead. The trip takes about 40 minutes.
I was upgraded to a Club Room, and upon check-in, was given a coupon for a free cocktail. Not sure if it’s a Platinum benefit or not. The room is typical for a Sheraton. Slightly older, but the room, carpet, and bathroom were clean. Water pressure was good, but the shower water temperature tended to vary. The room has two free 375mL bottles of water, and I had no complaints about WiFi speed. The A/C is adequate, but really noisy and the air output smelled a tad musty. My room also faced the pool, which was pretty noisy at night due to a wedding and various people hanging out. The gym is located in the basement (open 24/7), and has a decent selection of equipment.
As a Platinum, I was offered the choice of breakfast in the Lounge or the La Terraza restaurant on the main floor. I chose to have my breakfast in the restaurant both mornings, and the spread was very decent. Nothing special, but significantly better than what’s on offer in the States. Breakfast is $10 during the weekends, and $20 during weekdays. Weekday food offerings are a slight step up from weekends; definitely not worth double. Although I signed my check for breakfast each morning, the bill was automatically taken off upon checkout. I got my 500 points too!
The Lounge offers breakfast and evening snacks. The evening spread consisted of sandwiches, a type of empanada, cheese and vegetables, and small desserts. Oddly enough, you’re limited to one soft or alcoholic drink a day.
The hotel itself is located right next to the Convention Center and the Museo de Arte, and a few minutes walk to the Anthropology Museum. If you want to go to the town center such as the Cathedral area, you’ll need to take a cab for about $5. Not all the hotel staff speaks English, but the ones that do are very fluent.
I arranged a private driver to take me to Tazumal and Joya de Ceren. A tour guide and a driver was $110, and a driver alone was $80.
October 16, 2013
Rated 5 out of 5 by MikePete MikePete
The Sheraton San Salvador has become our home away from home when we need to spend some time in the Capital. I love that it is not just another high rise hotel. The hotel was designed to wrap around the amazing pool area and pretty much every room has great views. The morning breakfast buffet is perfect way to start the day. The best part of the hotel is the staff. They are always friendly and ready to help. I especially appreciate the service I receive at the front desk from Elsy L. Elsy's English is perfect and she always greets me by name and provides platinum room upgrades when available. Things like this make a big difference and the hotel is very lucky to have her at the check in counter to provide such a great first impression. The lounge is also one of the nicer SPG lounges with great food and beverage service, The staff there is also always very attentive. The staff and the pool area are the main things that set this hotel apart.
October 11, 2014
Rated 5 out of 5 by drybean Best hotel in Town
I stayed here in the late 70's and 80s before it was a Sheraton...what a great hotel today. Enjoyed everything bout it. Fabulous staff...great bar, good food, fair prices. When I return to San Salvador this is where I will stay.
April 24, 2014
Rated 5 out of 5 by dansk Our favorite Hotel
We have stayed in this hotel several times, as San Salvador is a frequent destination for my family, and by far this is one of the best hotels we have stayed.
I am a Platinum SPG member and I frequent all the SPG brands, but in terms of hospitality and service, no other hotel does it better than the Sheraton in San Salvador
The staff goes the extra mile every time, to the point some staff member even remember us by name months after our last stay..
Food is awesome and the breakfast buffet is a must ! kids love the pool and the business facilities are second to none
We will be visiting the hotel over the Christmas holidays, and we are very much looking forward to our stay…
October 5, 2012