Rated 5 out of 5 by candy58 Wonderful Hotel
Even with the renovations going on, we had a wonderful experience here. The staff was friendly and helpful. The room was gorgeous, spacious, and extremely comfortable. Guest services were quick with our requests and the valet staff was just as friendly. I would definitely stay here again.
May 25, 2015
Rated 2 out of 5 by CGProds Awful Facility, Great Staff
This hotel should not be open while they are still undergoing renovations. Under no circumstance should a 26 story hotel which is at capacity have only two functioning elevators. Over the course of a two day visit, I'm sure I spent at least an hour waiting for elevators or waiting on an elevator as it stopped at every single floor. Plus, there is no self-park option and valet is the only option. These things are absolutely unacceptable at any nightly rate - but ESPECIALLY at the inflated rate we were paying.
Avoid this hotel at all costs until the renovation is complete.
May 15, 2015
Rated 1 out of 5 by HarryNYC Unfriendly receptionist, manager and staff
The guy and the manager in the reception was not accommodating and rude while check-in. As per the SPG.com, if you are a preferred member and book the hotel through SPG.com then your are eligible for complimentary internet but they have charged me for the internet.
May 14, 2015
Rated 1 out of 5 by mikereer Mr
Front desk was friendly, attentive and efficient. She said I had a renovated room. The elevator situation is REALLY bad! Lighting is bad, room is dusty, it was special needs so it was also akward. The is little space to place bathroom items, the toilet is gross, the shower was cold. The color scheme is dreadful. The bed was one of the most comfortable beds I have slept in so I aprreciate that. The work out room was good.
May 1, 2015
Rated 5 out of 5 by azguy12 Great front desk staff!
Even though the hotel was undergoing renovations during our stay, the staff was very nice & helpful for all of our needs! Miguel at the front desk was especially helpful & did a fantastic job! Rooms were very clean & neat! Can't wait to come back once renovations are done.
April 25, 2015
Rated 5 out of 5 by CF48 Great Hotel
We were very pleased with our stay here in downtown LA. It was within walking distance to the Convention Center and Staples Center. We felt safe walking the streets even though there were homeless people to be seen. There are plenty of restaurants from fast food to upscale steak houses within walking distance.
The buffet breakfast was great. It was eggs, bacon, hot and cold cereal, yogurt, juices, toast and rolls. You couldn't ask for more. Breakfast is very important to my husband so this was great for him.
The room was quiet despite the repairs going on. The only issue was the elevators, but in the morning when things were really busy you could call for expedited service and they would take you on a service elevator to get you were you needed to go. It was a great idea and we utilized it several times.
We would definitely stay here again and probably will next year for the SoCal Volleyball Tournament.
April 22, 2015
Rated 1 out of 5 by Jutiapa Should not have even been open...
We arrived at the hotel about ten o'clock on a Saturday night. The entrance is only via elevator as the hotel is under renovation. One elevator for 29 floors. Can you believe it? There was a line of about 25 people in one of those plywood construction corridors and no hotel personnel in sight to direct traffic, offer alternative routes (service elevators?) or even apologize for the delay. It took us every bit of 25 minutes to get up to our room.
The next morning was worse. We waited about 15 minutes and then rode down from the 26th floor in a packed elevator that stopped at every single floor. Again, nary an apology from the hotel management. They were obviously too embarrassed to show their faces.
The room and bed were nice. Breakfast in the lounge was good. It just took forever to get there because of the elevator.
I asked the restaurant staff downstairs for an iced tea. They said they didn't have any. That wasn't too impressive. At any half decent hotel, they offer to brew some hot tea and put it on ice. Voila iced tea. Lazy.
April 21, 2015
Rated 2 out of 5 by Triple Not Ready for Prime Time
First and foremost the rooms have been updated, but the building is being renovated. I have stayed at the hotel several times and there is 1 or 2 elevators working at a time. The wait times can exceed 5 minutes. My colleagues would stay at the hotel also during the same weeks and I would compare my experience with theirs. Since my status is higher than theirs I would expect to be recognized for that, but I am not. I am Platinum with Ambassador service, yet I have never been upgraded at the hotel. My colleagues have been upgraded, while they are either general member or Gold. One preference in my profile is for a King bed, and I generally have to ask for that. I would recommend staying at the Westin Bonaventure which is a SPG property that is only a few blocks away. The Sheraton would be a last resort.
April 16, 2015