Rated 3 out of 5 by Blueline Renovations
Did not know that the hotel was under going renovations when checking in. Long wait for elevators. Front desk upgraded me to a Jr. Suite but room 508 was directly behind elevators and quite noisy thru the night. However with all the construction going on, staff did the best they could under the circumstances. Amazing how they kept their cool when dealing with many upset guests. Staff should be commended for their attitude
October 20, 2014
Rated 2 out of 5 by bayarea13 too expensive for quality
I stayed at this hotel for a family wedding. Most everyone in my party paid a lot less than I did for my room. I understand the hotel is going through a much-needed remodel, but I greatly overpaid for a dated, somewhat grubby room. Wallpaper was peeling, stains were on bathroom wall, vents were black and dusty. For almost $400 a night, I would expect a nicer, newer room, but I guess my rate is going towards funding the remodel.
October 20, 2014
Rated 4 out of 5 by JFlair Perfect and Everything I wanted and more
Got to the hotel and they were doing construction. I immediately was upset. I pulled into a construction zone which was were valet was. The Valet attendant immediately said we apologize and I know this is an inconvenience are you checking in I said yes the Bell Hope grabbed all bags quickly. The front Desk saw my reason for coming out and upgraded my room took care of parking ensured i was able to go and get to where ever I needed to. The staff ran into an issue with the elevator every one was taking care of immediately and the issue was fixed. I know I am hard to please living in the Vegas area so to see such awesome customer service was extremely mind blowing. I cant wait to return to see it finished.
October 12, 2014
Rated 2 out of 5 by JoeGG58 Hotel needs updating
The hotel lobby and 24th floors where under construction. No warning this was underway. The elevators are slow and old. Only half of them go to top floor where workout room and club room are located. I didn't always get the right elevator. The temperature control in the room were old and hard to control the room temperature. No discount due to conditions.
Otherwise staff is attentive to requests.
October 15, 2014
Rated 5 out of 5 by FishnBart Unexpected Surprises
On my previous stay, i had casually mentioned to the front desk that my wife was joining me on my next business trip for her birhtday. Upon our arrival, there was a birthday card signed by the staff, as well as a complimentary cake in the room waiting for us. This speaks to the staffs attention to detail as well as stepping outside the box to make folks feel welcome.
October 15, 2014
Rated 4 out of 5 by bethina Convience and Repeat Customer
I travel for business every 5-6 weeks and the Sheration Downtown has been the place for me. They are going through construction at the present time , but I have stayed before construction and am staying durning construction and will be here after construction is complete. I feel safe and know everyone is there to may my stay perfect. Tae Wan Kim helps to check me in as Victor Flores did in the pass. From room to parking I enjoy the spot and hopefully remain a loyal guest.
October 10, 2014
Rated 1 out of 5 by Steve Stay on March 9.
I arrived at the hotel at 3 pm and waited for 30 minutes in line to approach the check in. I was told my room wasn't ready and w would be another hour. I asked the staff to call me in an hour to provide a status. However, an hour and half approached and I still didn't receive a call and was told my room was still not ready. Hotel policy is to the rooms ready by 3pm but as of 5:45 my room still wasn't ready. This made me late for my event because I couldn't get ready for it until i freshened up. I asked if the room could be discounted but they couldn't accommodate my request. I am very unhappy about their service and wouldn't recommend this hotel.
March 11, 2013
Rated 2 out of 5 by Giants14 No next time
Aware of construction but not aware of no restaurant. Dirty hallway, terrible bathroom--no vent, mildew on sink and bathtub, not nonslip tub mat, amenities not replenished, no bottled water. Two of four elevators not available. Charge for wifi. Low quality towels. Construction noise. No apparent security when entering at night. Unfriendly staff.
Good things---comfortable bed and nice man at guest services.
September 25, 2014