Rated 3 out of 5 by FrequentTraveler13 FAIR DOWNTOWN LA HOTEL
POSITIVES: Beautiful building and great location in downtown LA.
NEGATIVES: Located far away from LAX. Taxi costs about $66 from LAX. If you want to save money then use the Super Shuttle. I just took a taxi as its faster.SUITES: Are located adjacent to the elevator and will disturb your sleep all night. SPG-50s DO NOT use your SUITE NIGHT AWARDS here is a waste as you will have to deal the click-clang sounds of the elevators going up and down all night. ROOM SERVICE: The staff DO NOT answer your calls from the room when you hit zero. The phone will keep ringing and its just pure horrible service. Basically if they don't answer your call then you get NO SERVICE.
OVERALL: Fair/Average LA Hotel and there are better choices.
RECOMMENDATION: Kindly improve the phone answering skills and figure out a solution to the horrible noise that keeps tired SPG members awake in your SUITES all night.
November 26, 2013
Rated 3 out of 5 by Bkross Double charged
I have to say I was fairly happy with my stay here this past weekend until I had to shell out nearly $40 for parking for a single day and after paying for my room in cash my card was still charged for the stay and it was charged for more then my reservation total amount not including the incidental fee. After speaking with a staff member about this I was told it will take 10 days for my card to be refunded.
December 2, 2013
Rated 1 out of 5 by OCTravelGal 3 words to describe this hotel: What a dump!
I am a travel industry professional and am responsible for managing corporate travel programs for Fortune 500 Companies. As a result, I am frequently on the road. Many years ago I stopped staying at Sheraton Hotels, as I saw a decline in the quality. I was booked into the Sheraton Los Angeles Downtown by a colleague, mainly due to the location and the discounted industry rate. I was quicky reminded why I vowed not to stay at Sheraton hotels. The Front Desk area was loud and I could barely hear the woman who checked me in, due to excessive noise. I was put in a room on the 3rd floor and attached to a meeting room. The bathroom was dingy, paint peeling by the ceiling, with no washcloths. There was a broken thermostat on the wall and the room was too hot. The bed was reasonably comfortable and the only worthwhile aspect of the room. The wi-fi was additional fee and slow. I could hear people in the hallway, as if they were inside my room. I would not recommend this hotel to anyone and had I encouraged a client to use the hotel, I would be fired.
October 3, 2012
Rated 3 out of 5 by AntoniusMaximus64 Poor Club Level Comforts
I brought my staff here for a conference. The food for the Club Level was very very skimpy. One of the managers felt that unauthorized guests were taking advantage so he removed the hot breakfast item (scrambled eggs), leaving no proteins at all. Juan Axon was an amazing server! He did his very best and carried himself with professionalism, friendliness, and excellence which unfortunately his managers did not. Why punish your faithful loyal members because of some bad apples?
I was disappointed with the Club Level (experience), but Juan again was exceptional!
November 8, 2013
Rated 2 out of 5 by Jakester Visa Destroyed
You overcharged me on parking and then when I went to pay for the whole valet parking my visa was destroyed in your machine, and then you told me you would not chrg me due to the fact that I had no visa left - and now I see a charge of 37 on that visa. Due to the fact that I had no visa and no cash on me. I was not able to get anything to eat for the entire way home. I will not stop talking about this
November 14, 2013
Rated 2 out of 5 by ETMC Would not stay here again
This is the worst Sheraton I have ever stayed at and would not recommend anyone to stay here. The service is horrible, there are no basic amenities in the room (toothbrush, shower cap, fridge, safe). The "free" wifi they offered in the room is terrible. I could hardly get a good signal. Housekeeping didn't even clean our room and the front desk receptionist tried to blame us by saying we had left the do not disturb sign on our door.
I stayed at this hotel because it was one of the host hotels for the CMC (fashion market). They offered a special price for the room including some extra perks like free wifi and half price on parking. Upon check in, the receptionist had no clue that this hotel was one of the host hotels which offered these special perks. I had to print a copy of the offer to show her and I waited at least 15 minutes at the receptions desk for her to confirm with her supervisor who was also not aware of this deal.
Overall this was the worst experience I have had a Sheraton and I will never stay here again.
October 18, 2012
Rated 1 out of 5 by Steve Stay on March 9.
I arrived at the hotel at 3 pm and waited for 30 minutes in line to approach the check in. I was told my room wasn't ready and w would be another hour. I asked the staff to call me in an hour to provide a status. However, an hour and half approached and I still didn't receive a call and was told my room was still not ready. Hotel policy is to the rooms ready by 3pm but as of 5:45 my room still wasn't ready. This made me late for my event because I couldn't get ready for it until i freshened up. I asked if the room could be discounted but they couldn't accommodate my request. I am very unhappy about their service and wouldn't recommend this hotel.
March 11, 2013
Rated 3 out of 5 by spglaneedsupdate Leak in the bath faucet
I liked the new fitness center which has a fantastic view.
By the way, the room facilities need update. There was a water leak on bathroom faucets, and the bed made squeaky noise. The carpet was clean, but old.
November 15, 2013