Rated 2 out of 5 by jvalde10 LA 9/16
Hotel was under constructions and I was not inform at time of reservation, also the A/C did not work, it was very hot in the room and needed a fan to be able to sleep
September 19, 2014
Rated 4 out of 5 by JFlair Perfect and Everything I wanted and more
Got to the hotel and they were doing construction. I immediately was upset. I pulled into a construction zone which was were valet was. The Valet attendant immediately said we apologize and I know this is an inconvenience are you checking in I said yes the Bell Hope grabbed all bags quickly. The front Desk saw my reason for coming out and upgraded my room took care of parking ensured i was able to go and get to where ever I needed to. The staff ran into an issue with the elevator every one was taking care of immediately and the issue was fixed. I know I am hard to please living in the Vegas area so to see such awesome customer service was extremely mind blowing. I cant wait to return to see it finished.
October 12, 2014
Rated 5 out of 5 by EDDIE9 FRIENDLY STAFF
FRIENDLY ,HELPFUL STAFF THE YOUNG LADY WHO CHECKED US IN "THE BEST" VERY INFORMATIVE, SAVED ME TIME AND MONEY BECAUSE I FOUND OUT L.A. IS FULL OF FEES. I DIDNT CATCH THE YOUNG LADY'S NAME AND I FEEL ITS A GREAT DISSERVICE TO HER AND THE HOTEL. I FELT SAFE AND WELCOMED DURING MY STAY.
July 30, 2013
Rated 3 out of 5 by AntoniusMaximus64 Poor Club Level Comforts
I brought my staff here for a conference. The food for the Club Level was very very skimpy. One of the managers felt that unauthorized guests were taking advantage so he removed the hot breakfast item (scrambled eggs), leaving no proteins at all. Juan Axon was an amazing server! He did his very best and carried himself with professionalism, friendliness, and excellence which unfortunately his managers did not. Why punish your faithful loyal members because of some bad apples?
I was disappointed with the Club Level (experience), but Juan again was exceptional!
November 8, 2013
Rated 2 out of 5 by bayarea13 too expensive for quality
I stayed at this hotel for a family wedding. Most everyone in my party paid a lot less than I did for my room. I understand the hotel is going through a much-needed remodel, but I greatly overpaid for a dated, somewhat grubby room. Wallpaper was peeling, stains were on bathroom wall, vents were black and dusty. For almost $400 a night, I would expect a nicer, newer room, but I guess my rate is going towards funding the remodel.
October 20, 2014
Rated 2 out of 5 by Virginiatraveller Renovations no excuse
I knew the hotel was undergoing massive renovations but didn't understand that also meant the furniture in the rooms was in deplorable condition. The desk chair was torn, frayed and ripped. The front desk was ambivalent to the issue. POOR SPG experience.
August 25, 2014
Rated 3 out of 5 by Blueline Renovations
Did not know that the hotel was under going renovations when checking in. Long wait for elevators. Front desk upgraded me to a Jr. Suite but room 508 was directly behind elevators and quite noisy thru the night. However with all the construction going on, staff did the best they could under the circumstances. Amazing how they kept their cool when dealing with many upset guests. Staff should be commended for their attitude
October 20, 2014
Rated 2 out of 5 by Snakeman Under construction
I was never told the hotel was under construction and the restaurant and bar where make shift set ups. I would have stayed at another Sheraton.
August 29, 2014
Rated 1 out of 5 by sum88 Terrible Experience
Almost 1 month before my stay, I have been sending several emails to this hotel requesting connecting rooms and confirmation of my booking but i received NO SINGLE REPLY.
Staff were very impolite, including the valet parking staff (except the chinese guy, who were very friendly and helpful) and staff at front desk were particularly rude. I wonder if there were any training provided to all the staff in this hotel.
I was very disappointed overall and was a terrible experience for me. I would not recommend this hotel to anybody.
October 31, 2013
Rated 3 out of 5 by Nancy33 Average Room
I stayed at the Sheraton Downtown LA on 7/25/2013, a thursday and my overal experience was so so. I've stayted at this particular hotel before, and never had an issue until this recent visit. The AC in my room was at Full capacity yet, it didn't cool the room at all. The towels in the restroom smelled old and moldy. The scent of a wet mop, if you know what I mean. The shower nob would not close completely; therefore, water was dripping all day, leaving a big puddle of water on the bathroom floor. The coffee pot did not work well and it took me three outlets to be able to finally get it working. Needless to say, this particular visit was not the grates but I have had wonderful service at the Sheraton Downtown LA in the past so perhaps this was a one-time fluke.
August 7, 2013
Rated 4 out of 5 by jimb805 Great Downtown Location
There are some renovations going on, but they are not at all disruptive.
October 23, 2014
Rated 3 out of 5 by Jaaz369 Staff and cleanliness was disappointing
Upon arrival the front desk staff told us the hotel was full. We went online and booked through expedia. Then I was sent on a wild goose chase to pay for parking, when it was supposed to be done at the front desk. The service was extremely poor. The room had mold on the ceiling.
We found slippers under the bed from the last people who occupied the room. Needless to say I was disppointed with the service. The location and beautiful scenery is the only thing that kept us there.
July 26, 2013
Rated 2 out of 5 by JoeGG58 Hotel needs updating
The hotel lobby and 24th floors where under construction. No warning this was underway. The elevators are slow and old. Only half of them go to top floor where workout room and club room are located. I didn't always get the right elevator. The temperature control in the room were old and hard to control the room temperature. No discount due to conditions.
Otherwise staff is attentive to requests.
October 15, 2014
Rated 5 out of 5 by ssc14 This hotel has an excellent staff
One of the most important features of any hotel is to make it's guests feel comfortable and at home. What better way than with it's staff members. No matter how long I'm away, the staff always greets me by name when I return. I don't know how they remember, but they do (even the room service staff). I'm here on business and my team and I highly recommend this hotel.
June 28, 2014
Rated 4 out of 5 by bethina Convience and Repeat Customer
I travel for business every 5-6 weeks and the Sheration Downtown has been the place for me. They are going through construction at the present time , but I have stayed before construction and am staying durning construction and will be here after construction is complete. I feel safe and know everyone is there to may my stay perfect. Tae Wan Kim helps to check me in as Victor Flores did in the pass. From room to parking I enjoy the spot and hopefully remain a loyal guest.
October 10, 2014
Rated 5 out of 5 by FishnBart Unexpected Surprises
On my previous stay, i had casually mentioned to the front desk that my wife was joining me on my next business trip for her birhtday. Upon our arrival, there was a birthday card signed by the staff, as well as a complimentary cake in the room waiting for us. This speaks to the staffs attention to detail as well as stepping outside the box to make folks feel welcome.
October 15, 2014
Rated 2 out of 5 by zahrar Needs Improvement
We were put into a "deluxe" room but the room was super small. When I tried to order room service, I was told I could not order off the children's menu unless I had a child with me and that I would be charged the full adult price for a child's portion. I also requested honey and was told that if I didnt want to be charged, I would have to go down to the restaurant and get it myself. Staff was unfriendly and unaccommodating.
October 14, 2013
Rated 5 out of 5 by Flo30 The Best Sheraton
In spite of the renovations going on, I was treated with friendliness and hospitality.
The staff is outstanding!
The hotel maintained the high standards hoped for, such as cleanliness of the hotel.
July 21, 2014
Rated 2 out of 5 by Jakester Visa Destroyed
You overcharged me on parking and then when I went to pay for the whole valet parking my visa was destroyed in your machine, and then you told me you would not chrg me due to the fact that I had no visa left - and now I see a charge of 37 on that visa. Due to the fact that I had no visa and no cash on me. I was not able to get anything to eat for the entire way home. I will not stop talking about this
November 14, 2013
Rated 3 out of 5 by FrequentTraveler13 FAIR DOWNTOWN LA HOTEL
POSITIVES: Beautiful building and great location in downtown LA.
NEGATIVES: Located far away from LAX. Taxi costs about $66 from LAX. If you want to save money then use the Super Shuttle. I just took a taxi as its faster.SUITES: Are located adjacent to the elevator and will disturb your sleep all night. SPG-50s DO NOT use your SUITE NIGHT AWARDS here is a waste as you will have to deal the click-clang sounds of the elevators going up and down all night. ROOM SERVICE: The staff DO NOT answer your calls from the room when you hit zero. The phone will keep ringing and its just pure horrible service. Basically if they don't answer your call then you get NO SERVICE.
OVERALL: Fair/Average LA Hotel and there are better choices.
RECOMMENDATION: Kindly improve the phone answering skills and figure out a solution to the horrible noise that keeps tired SPG members awake in your SUITES all night.
November 26, 2013
Rated 1 out of 5 by nicky12 horriable staff
THINK TWICE BEFORE STAYING HERE!!! The staff wasnt freindly at all and worn't helpfull tried talking to a manager that wasn't wasn't much help he just told it was me they never tried to recover the service or apologize for billing and charging me 3 times for my visit. I would stayed at a broke down hotel outside the city then stay here again!!! I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!!!!
September 18, 2013
Rated 2 out of 5 by RS2014 Disappointing
I was very disappointed with the Sheraton Los Angeles Downtown Hotel. When my family arrived, I found out that the hotel was undergoing renovations. There was a flood on the third floor. Several floors had no electricity, and none of the rooms had working air conditioning. I told the customer service agent at the front desk that I wanted a room with electricity and air conditioning. None were available, and I was offered a room with a king sized bed and a roll-away bed, but still no air conditioning. The manager offered to have us put up at another hotel, but we would have to wait for an unknown amount of time. As it was already late, we decided to stay, and were offered 50% off of the first night. Air conditioning was restored in the middle of the night. As for the room, it was small and cramped. The shower drain was poor, as water did not go down well enough. And for some bizarre reason, the rack that stored the towels was inside the shower stall. They all had to be taken out and placed on the counter so that they wouldn't all get soaked when the shower ran. The wifi connection was poor. Hopefully this will all be fixed, and a pool will be added. However, the staff was nice,
July 16, 2014
Rated 2 out of 5 by Jk11 On the Eve of Construction
Although I'd been warned about the construction disruption at this property, I thought "How bad could it be?" Here's what you'll experience if you fall for the low rate as I did: you'll enter through scaffolding, you'll wait eons for the elevators, you'll work out in a windowless conference room, you'll have trouble accessing your wifi. That said, you won't hear a lot of construction noise. If you use the club lounge or the restaurant, you'll enjoy the new facilities on the 26th floor. The food has been upgraded and the views are amazing. If you care what you pay for parking, save tons of money by using the lots across the street or down the block.
July 26, 2014
Rated 3 out of 5 by Cardswin Needs improvement
The location of the hotel is great if you need downtown LA. If you're a tourist, you might like an area that isn't as rundown as downtown LA is. The hotel is in need of major amenity updates (which I understand are being undertaken at this time). One area that was way below standard was the plumbing in the guest bathroom. The hot water took forever to come on and the tub drained so slowly that you were standing in 2" deep water while taking a shower. Hopefully, these issues will be addressed in the remodel. As stated above, the staff was outstanding at every turn: pleasant, helpful and went out of their way to make sure we were enjoying our stay.
June 30, 2014
Rated 5 out of 5 by Dolo NCTA Show
This hotel was picked because of proximity to the Convention Center and the reasonable price. I did not use any of the other facilities of the hotel except the room.
May 2, 2014
Rated 3 out of 5 by spglaneedsupdate Leak in the bath faucet
I liked the new fitness center which has a fantastic view.
By the way, the room facilities need update. There was a water leak on bathroom faucets, and the bed made squeaky noise. The carpet was clean, but old.
November 15, 2013
Rated 4 out of 5 by concertgoer1985 Great Platinum Recognition!
We stayed at this hotel over the weekend for one night. Our experience at the front desk was so excellent. Gustavo checked us in and he offered us a suite upgrade he also warned us that if we take the suite we would be right next to the elevator so we would probably here it. Which was true but still worth the upgrade. Gustavo asked us what were doing while saying at the hotel and then went over with us how to use the subway in getting around to all of our destinations around the city!! Hotel is in a great location across the street from the main metro station. So nice to take that extra time and make our trip so much easier. We will never drive around Downtown again. The next day I called to request a 4pm check out. Even being sold out they granted my request!! Another rarity. I find that more then 1/2 the Starwood's don't really honor the Platinum benefits it was really nice to enjoy them. Another person at the front desk that was incredible helpful was Janis (Yenise) she helped in changing my reservation which was a non cancellable reservation. I will be staying here again next time in LA.
January 27, 2014
Rated 4 out of 5 by SPGscottsch Suite night award mess resolved!
Staff was very helpful in resolving the use of a suite night award (which could use some tweaking). Nice suite, AC could use some help. Club staff were very friendly. Great DT location.
November 7, 2012
Rated 5 out of 5 by Jorgesk13 Great short stay in LA
This was my 1st time in LA and I loved it.
Great location, great room got upgraded thanks to my spg gold! The sheraton club lounge was amazing with great service.
October 29, 2013
Rated 2 out of 5 by BayAreaTraveler14 Needs some work
1. Understand the hotel is under construction, but the malfunctioning elevators were more than just a nuisance. At one point, was stuck on the elevator not moving for about 2 minutes, then it went to 24th floor and let us out. The floor itself appeared closed for construction. Later, was about to get on and heard a very large bang from the elevator shaft.
2. When checking out, tried calling multiple times from room using the "Valet Parking" button. Never got an answer - when I got to valet - they said the button doesn't work, and there's a different # that needs to be dialed. Just annoying.
August 22, 2014