Rated 5 out of 5 by Ian1978 Sheraton Downtown
Newly renovated hotel with a beautiful lobby and great rooms. Close to Staples Center and LA Live. Might be my new go to hotel when visiting LA
February 9, 2016
Rated 5 out of 5 by DanielScotland Wonderful Stay
I was on honeymoon with my wife in Sheraton Downtown L.A and I had a wonderful stay there. The lobby is very clean and have a beautiful design. Richard at the reception was very kind and upgrade us with club lounge access for our honeymoon. The room was perfect, well decorated with a gorgeous view on the City. Special thank to Karla from the club lounge who was very friendly and professional and gave us very good advise about the city. She is making the difference in hotel and she is always ready to help. Breakfast in the club lounge was really nice and the view is amazing. Thank for everything
January 30, 2016
Rated 5 out of 5 by Conferenceeee Above and Beyond
The hotel staff (and I didn't get their names) went above and beyond in getting my suit jacket fixed. I arrived in LA with a missing button on my jacket. I called housekeeping and then followed up with a manager downstairs. They were able to find a matching button and get it sown on my jacket before my meetings the following day. Very helpful and much appreciated. Thank you!
January 28, 2016
Rated 5 out of 5 by Sherlock1 Sheraton DTLA
Yanissa and Michael take very good care of me when I stay there. I can count on a bright smile and warm welcome when I show up.
Rooms are newly renovated...gotta visit 3rd floor deck...very comfortable and pleasant.
Thanks for a great nights sleep.
January 14, 2016
Rated 5 out of 5 by Blasian1 Exceeded Expectations!
My stay was great, and the staff I dealt with delivered exemplary Customer Service. Geovany at the Front Desk was friendly, informative, quick to react to requests, and pleasant in every interaction we had. Luby, my bellman, was quick, attentive, friendly, and followed up on everything I inquired about. Tina, my server in the "District" Restaurant was outstanding, and worked to ensure that I had a great experience dining there. the food was also better than I'd expected. lastly, Juana from the Housecleaning team was very nice, and did a great job based on the parameters I'd requested. overall this place was nicer than I'd expected based on previous Sheraton stays, but the people made my experience outstanding.
January 13, 2016
Rated 3 out of 5 by KOPhuy711 Stranger's dinner billed to room
A $96 dollar dinner, not eaten by me, was charged to my room. The staff quickly reversed the charge, but the fact that when one calls to dispute a charge, you're directed to a voicemail box and told to email (you cannot talk to a person) is not ideal.
The coffee bar in the lobby is underwhelming and not complimentary.
January 2, 2016
Rated 4 out of 5 by Zee7391 Excellent
Everything at this hotel was fantastic! Recently renovated, the hotel lobby and the rooms had a much more young, modern look. The food at the district was also very tasty! Definitely try out the jerk chicken! The only thing that I would have to deduct a star for was some of the front desk staff. When checking in, the woman at the front desk wasn't too friendly and didn't offer me the option to make a green choice. During my time at the hotel, I had ignored housekeeping by placing the do not disturb sign outside my door. Usually, I'll get $5 vouchers everyday for ignoring housekeeping and redeem them for points when I check out. However, I didn't get those and I told the front desk attendant when I checked out and he didn't try to help me out or offer me any points. So unfortunately, there goes 1500 points. Other than that, everything was fantastic!
December 12, 2015