Rated 5 out of 5 by Len32 Minus the 24 hour construction, everything was great.
Room was excellent. Bed was comfortable. Everyone was accommodating.
Pizza from room service was horrible, turkey club was on point.
Would stay again.
May 18, 2016
Rated 5 out of 5 by Eiram16 We had a wonderful stay
The hotel was beautiful and our stay was great. The staff was attentive and helpful. The rooms were clean and the beds were very comfortable. The lobby area is beautiful and gleaming. Very impressive. The valet parking was helpful and they were always prompt. Very much enjoyed our stay.
May 3, 2016
Rated 5 out of 5 by Meg1020 Great Stay!
The hotel was great from the moment we walked in with the renovations, lobby appearance, check-in process, suite comfortableness, and concierge lounge access.
Yenise checked us in and was extremely pleasant and made us feel at home from the start of our stay! We saw her the next day and she followed up on our room and stay, couldn't ask for a more friendly staff that goes above and beyond at her job. She is a great asset to your team at the hotel!
April 26, 2016
Rated 5 out of 5 by Gibblett Exceptional Service
We Loved the new decor and all of the convenient charging stations through out the lobby!
We stayed overnight so my daughter could attend her prom nearby. The decor of the lobby allowed us to take some exceptional pictures she will cherish forever!
The hotel staff was amazing, pleasant and professional. Lizzette was very courteous when she checked us in and explained the hotel layout and even recommended the best spots to take pictures!
We went down to the restaurant around 10 something to try and stay awake while we waited for our girls to get back from Prom and met Eduardo. He was super friendly and accommodated our need for some deliciousness. He brought out a brownie drenched in chocolate syrup, surrounded with berries with a side or vanilla ice cream!
The breakfast bar the next morning was perfect!
The rooms were clean and the beds where definitely heavenly!
The deck was also super nice, just wished their was a pool.
We will definitely be back soon!
April 19, 2016
Rated 5 out of 5 by Claudia11 Stunning after reno
Impressed with the look of the hotel lobby after renovation. Reminded me of the Luxury Collection properties. Staff - responsive and accommodating. Special mentions: Richard at check in was outstanding and a true ambassador of the brand. Miguel at check out very efficient in dealing with a long line. Concierge friendly and helpful throughout. Rooms are spacious and the purple color scheme on point. Perfect downtown hotel for a cultural exploration of the city (art, museums, theatres etc); also tons of nice restaurants in walking distance. Had a great time and will most likely return if back in LA.
April 4, 2016
Rated 5 out of 5 by Ghunneyt Sheraton Stay
Good I called inquiring about early check in and was informed they could not accomodate.
I arrived at 302pm and my rooms were not ready! I informed the concierge I was a gold member and if I could be upgraded.
There was a little hesitation but
Because my rooms were not ready, I was given club access for the duration of my stay. I do understand Wonder con was taking place and hotel was full. I am thankful for the staffsupport friendly and accommodating attitude.
Also I hope they could appreciate my patience and understanding.
March 28, 2016
Rated 4 out of 5 by iisavory Weekend Stay
Richard at the front desk was very pleasant and informative at time of check in.
March 21, 2016
Rated 3 out of 5 by Verified Reviewer GOod hotel, poor front desk quality
The hotel is in a good location. The quality is good in general but the front desk staff was not what one would expect from Sheraton for both quality and sincereness.
March 20, 2016