Sheraton Los Angeles Downtown Hotel

  • 711 South Hope Street
  • Los Angeles,
  • California
  • 90017
  • United States
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Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room. Children under 18 years of age must be accompanied by an adult.

Rated 2.9 out of 5 by 131 reviewers.
Rated 5 out of 5 by The Best Sheraton In spite of the renovations going on, I was treated with friendliness and hospitality. The staff is outstanding! The hotel maintained the high standards hoped for, such as cleanliness of the hotel. July 21, 2014
Rated 2 out of 5 by Disappointing I was very disappointed with the Sheraton Los Angeles Downtown Hotel. When my family arrived, I found out that the hotel was undergoing renovations. There was a flood on the third floor. Several floors had no electricity, and none of the rooms had working air conditioning. I told the customer service agent at the front desk that I wanted a room with electricity and air conditioning. None were available, and I was offered a room with a king sized bed and a roll-away bed, but still no air conditioning. The manager offered to have us put up at another hotel, but we would have to wait for an unknown amount of time. As it was already late, we decided to stay, and were offered 50% off of the first night. Air conditioning was restored in the middle of the night. As for the room, it was small and cramped. The shower drain was poor, as water did not go down well enough. And for some bizarre reason, the rack that stored the towels was inside the shower stall. They all had to be taken out and placed on the counter so that they wouldn't all get soaked when the shower ran. The wifi connection was poor. Hopefully this will all be fixed, and a pool will be added. However, the staff was nice, July 16, 2014
Rated 3 out of 5 by Renovations Please I realize the hotel is under renovation, so my ratings pertain to this point in time. The room shows a lot of wear and the vents, in particular, show evidence of leakage, which isn't reassuring, especially when they're right over your head. Signage for what elevators to use to go to the 26th floor would be most helpful. Even then, you need to find a way to get the elevators that DO go to the 26th floor to respond to their buttons when pushed. We felt we were in the Twilight Zone trying to get an elevator that went to the 26th. You might also want to prevent the elevators from stopping at the floors that are under construction - very creepy when the doors open into hanging plastic. The staff was fantastic! July 21, 2014
Rated 2 out of 5 by hotel usually great Being that the hotel is under construction, it was not convenient for our stay there this past week. We stay there at least 6 times per year and always enjoy our stay there, but our rate was more than it's ever been. I believe that our rate should have been less because of the inconvenience of construction with getting to and from the parking garage and with no access to any coffee or foods for our entire stay. When companies come to your hotel often, a lower rate should be offered to those who use your hotel on a regular basis. July 21, 2014
Rated 3 out of 5 by Never ever again Building under construction, valet parking a nightmare, no refrigerator in room, no in room safe. Building in need of repair, no cold water in sink, no upgrades offered for inconveniences, not likely to stay there again anytime soon. July 23, 2014
Rated 4 out of 5 by A good deal under the renovation circumstances No question the hotel is challenged by being in the early stages of a major make-over. The grand basement lobby and bar have been replaced by a temporary 2nd floor shoebox space of a Reception Area and a magnificently-sited but minimally atmospheric 26th floor bar/café. I spent each of my three evenings at the bar with its panoramic views of southern Downtown L.A. and the Basin. The staff there were terrific, including Dennis, Greg, Nelson, and Krystal. All of them helped me feel relaxed and welcome as I took in the evening and night lights of the city. My corner room on the 18th floor was huge, with similar views to the east and south. Yes, construction noise from the floors above was evident but not obnoxious. What was odd was having a "noise monitor" seated directly outside my room to assess the decibel levels of the construction work above. Quite a job this gentleman had! It was a bit disconcerting to have such a close-by person, as though my noise levels were being monitored. The future hotel looks to be a knock-out. Hope I can experience it soon! July 23, 2014
Rated 2 out of 5 by central location in downtown LA The hotel is conveniently in the financial district of downtown LA withint walking distances to restaurants & shops. It was under construction at time of visit so a bit disruptive and lacks organization. July 21, 2014
Rated 3 out of 5 by Under construction The hotel was under construction. The temporary check in was good but the room needed renovation. July 21, 2014
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