Rated 4 out of 5 by JFlair Perfect and Everything I wanted and more
Got to the hotel and they were doing construction. I immediately was upset. I pulled into a construction zone which was were valet was. The Valet attendant immediately said we apologize and I know this is an inconvenience are you checking in I said yes the Bell Hope grabbed all bags quickly. The front Desk saw my reason for coming out and upgraded my room took care of parking ensured i was able to go and get to where ever I needed to. The staff ran into an issue with the elevator every one was taking care of immediately and the issue was fixed. I know I am hard to please living in the Vegas area so to see such awesome customer service was extremely mind blowing. I cant wait to return to see it finished.
October 12, 2014
Rated 2 out of 5 by JoeGG58 Hotel needs updating
The hotel lobby and 24th floors where under construction. No warning this was underway. The elevators are slow and old. Only half of them go to top floor where workout room and club room are located. I didn't always get the right elevator. The temperature control in the room were old and hard to control the room temperature. No discount due to conditions.
Otherwise staff is attentive to requests.
October 15, 2014
Rated 5 out of 5 by FishnBart Unexpected Surprises
On my previous stay, i had casually mentioned to the front desk that my wife was joining me on my next business trip for her birhtday. Upon our arrival, there was a birthday card signed by the staff, as well as a complimentary cake in the room waiting for us. This speaks to the staffs attention to detail as well as stepping outside the box to make folks feel welcome.
October 15, 2014
Rated 4 out of 5 by bethina Convience and Repeat Customer
I travel for business every 5-6 weeks and the Sheration Downtown has been the place for me. They are going through construction at the present time , but I have stayed before construction and am staying durning construction and will be here after construction is complete. I feel safe and know everyone is there to may my stay perfect. Tae Wan Kim helps to check me in as Victor Flores did in the pass. From room to parking I enjoy the spot and hopefully remain a loyal guest.
October 10, 2014
Rated 1 out of 5 by FrequentTraveler71 Property construction definitely impacts guest comfort
It is unfortunate that this hotel claims ongoing construction will not impact guest comfort. I found this definitely not to be the case. I was forced to stay here for six nights due to the booking constrains of a convention, and those nights were unpleasant ones.
The in-room air conditioning control, which comprised of a manual temperature slider straight out of the 1970's, did nothing to lower the room temperature below the ambient 76 degrees. Zero airflow was coming from the duct. And the hairdryer level noise emitted from that duct did not help with peaceful sleep.
The elevator call button summoned a car in avg. time of 5 minutes - not an exaggeration as this was timed. From my room, the staircase down to street level was quicker. And staircase access from guest registration, which was moved to the 2nd floor, was blocked for construction so I was forced to wait for the elevator to go one floor down.
This property is in desperate need of a room by room facelift and I would most strongly recommend not staying here during its refit.
October 10, 2014
Rated 2 out of 5 by Giants14 No next time
Aware of construction but not aware of no restaurant. Dirty hallway, terrible bathroom--no vent, mildew on sink and bathtub, not nonslip tub mat, amenities not replenished, no bottled water. Two of four elevators not available. Charge for wifi. Low quality towels. Construction noise. No apparent security when entering at night. Unfriendly staff.
Good things---comfortable bed and nice man at guest services.
September 25, 2014
Rated 2 out of 5 by Giants14 Bad
Knew about construction but not about restaurants Only 2 SLOW elevators and access was from the street with no security Terrible bathrooms ----mildew, not nonslip mats low quality towels, amenities not replaced, no vent. Overall felt like a motel.
September 27, 2014
Rated 2 out of 5 by Robin1383 Wait until the renovation is complete
First, the good. The staff is VERY nice, friendly and helpful. And the location is great.
Now, the bad. I agree with other reviews, the website does not accurately describes the level of renovations under way. I understand there are inconveniences that come with construction, but the elevator delays were unacceptable. I waited for 10-15 minutes for elevators to my room each day, and I would avoid going to the gym and club lounge because of the wait time involved. There was also a time I could not get an elevator that would even go to the 26 floor to get breakfast. The club lounge is worthless if you can't get to it. And if you push an elevator button for a floor under construction, it will still go to that floor! That seems like a dangerous situation (liability!) to me.
Also, as a platinum guest, I'm used to rooms on a club floor with extra amenities like bath robes, body wash and loofahs, shower caps, and bottles of water. There was not even a laundry bag in my room. Since they are renovating many floors, I don't even know if there are "club rooms" available,
Also, the A/C was a very old system. It was turned to the coldest setting, but on a warm autumn afternoon, the room was unbearable. Finally, not having a restaurant and no way to take the stairs to avoid elevator delays was the icing on the cake. I will do what I can to not stay here until the hotel is completely renovated.
October 9, 2014